Top 29 Call center representative Jobs in Spring Lake, Nc

Client Services Representative
Eclerx —Fayetteville, NC
- Full-time
- Microsoft Outlook
- Mid-level
- Office
3d
Outbound Sales Representative
FLS Connect —Fayetteville, NC
- $11 - $20 an hour
- Full-time
- Remote
- Background check
- High school diploma or GED
- Typing
- Paid training
- Health savings account
Customer Service Representative
Southern Pines Chevrolet GMC —Southern Pines, NC
- From $2,850 a month
- Weekends as needed
- Bilingual
- No experience needed
- Typing
- Paid training
- Health insurance
Quick Apply
3d
Customer Service Rep I Propane
Sharp Energy, Inc. —Dunn, NC
- Bilingual
- Microsoft Excel
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Consumer Affairs Representative I
Hamilton Beach Brands, Inc. —Southern Pines, NC
- $39,000 a year
- Overtime
- Computer literacy
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Remote First Shift Bilingual Contact Center Representative – Full Time & Part Time
The Christian Broadcasting Network —United States
- $15.25 an hour
- Part-time
- Writing skills
- Windows
- Ability to sit for extended periods
- Health insurance
- 401(k)

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Outbound Sales Representative
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Client Services Representative

Eclerx -
Fayetteville, NC

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Computer operation
Customer communication
Microsoft Outlook
Incident report management
Windows
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Productivity software support
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Resolving technical support tickets
Computer networking
Escalation handling
Grammar Experience
Technical Proficiency

Full Job Description

Client Services Representative-Wealth Management

Location: Fayetteville, NC

Type: Full-time

Job Summary

The Client Services Representative delivers high-quality, multi-channel support to internal branch clients and external clients within a wealth management environment. This role serves as a key point of contact between branch personnel and the central Client Services team, answering inbound calls and chats, educating clients on account services and capabilities, documenting interactions, and providing first-line technical troubleshooting support. Success in the role requires strong organization, attention to detail, excellent follow-up, and a customer-centric approach to thoroughly resolving inquiries in a fast-paced, changing environment.

This position works within Service Group Client Services, supporting the Firm’s Financial Advisors, assistants, internal branch clients, and external clients. The role is important to maintaining reliable, responsive service for branch personnel and clients by connecting customer service, account support, and first-line technical assistance in one service experience.

Responsibilities

Answer inbound calls and chats in a multi-channel environment from internal clients at branch locations.
Educate callers on Wealth Management account services, features, online services, document support, and available resources.
Provide tier 1 support for basic computer troubleshooting, including simple solutions, incident documentation, and CRM ticket creation.
Resolve a wide variety of inquiries efficiently, professionally, and with a superior customer-centric focus.
Document calls, tickets, steps taken, and resolutions accurately to support future reference and analysis.
Escalate complex technical or account-service issues to the appropriate higher-tier support team when needed.
Operate effectively in a fast-paced, changing environment while handling multiple tasks and priorities.
Follow up thoroughly to ensure issues are fully resolved and clients understand available tools and resources
Thoroughly resolve inquiries using a customer-centric approach
Educate branch clients on account services, capabilities, online services, and available resources
Use clear, polite, and professional communication to build productive
Guide users through basic computer troubleshooting and simple solutions.
Support Outlook, Microsoft Office, remote access, Windows navigation, peripherals, and basic networking inquiries.
Escalate complex issues to higher-tier technicians when needed.
Document calls, tickets, actions taken, and resolutions accurately.
Handle multiple tasks efficiently in a fast-paced, changing environment.
Apply strong organization, attention to detail, and excellent follow-up.

Eligibility Requirements

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. A 4-year degree in a related field is a plus.
Prior experience in a customer service, client service, branch support, or contact center role, ideally within financial services or wealth management.
Excellent verbal and written communication skills, including proficient typing and grammar skills.
Strong organizational skills, attention to detail, and excellent follow-up skills.
Superior customer-centric focus and proven ability to thoroughly resolve customer inquiries.
Ability to perform effectively in a fast-paced, multi-channel environment while handling a wide variety of tasks.
Proficiency with Microsoft Office Suite and ability to troubleshoot common Outlook and Microsoft Office issues.
Basic computer troubleshooting skills, including the ability to document calls and tickets accurately.
Windows navigation skills and basic understanding of computer networking.
Experience using remote access tools to assist clients.
Ability to provide first-line support and escalate appropriately when issues require higher-tier technical assistance.

How to Apply

Click "Apply Now" to submit your resume through our career site
Be sure to include any relevant experience that aligns with the role.

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com

You can also find us on:

https://www.linkedin.com/company/eclerx/

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

Apply Now

Refine Your Search

call center representative jobs in spring lake, nc

Client Services Representative

Outbound Sales Representative

Customer Service Representative

Customer Service Rep I Propane

Consumer Affairs Representative I

Remote First Shift Bilingual Contact Center Representative – Full Time & Part Time

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