Top 3 Desktop support technician ii Jobs in Spring Tx

Technical Support Specialist Level II
AIV LP —Houston, TX
- Research
- Mid-level
- Windows
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NSC Global —Houston, TX
- Urgently hiring
- 5 years
- Research
- Mid-level
Maintenance Technician II
HEB —Houston, TX
- From $27.90 an hour
- Extended hours
- System design
- Mid-level
- Forklift
14d

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Technical Support Specialist Level II

AIV LP -
Houston, TX

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Job Details

7 days ago

Qualifications

Desktop computer repair
Computer operation
Customer communication
Mobile device support
IT user and group management
GPO
Technical documentation
Microsoft Exchange
Research
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
User training (technical support)
Associate's degree in information technology
Email configuration (technical support)
Cloud service support
Productivity software support
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Office equipment installation
Computer management
Hardware configuration
Remote access software
Customer support ticket management
Desktop applications
Technical customer support for office equipment
System deployment
Productivity software

Full Job Description

The main goal of a Level 2 Technical Support Specialist is to provide quick and useful technical assistance on computer systems. This role will respond to technical questions and provide solutions.

Duties and Responsibilities

Responsible for all client hardware and software including computers, printers, scanners, faxes, Window 10, MS Office Suite, Cisco VPN client, Remote Desktop, mobile devices, all system tools related to client administration.
Identifies, researches and resolves technical hardware and software issues to meet or exceed end user's satisfaction.
Advise users on appropriate application and technical actions.
Monitor and respond immediately to requests for technical support via ticket system, calls or emails.
Use ticket tracking system to document requests and issues to ensure a timely resolution.
Route issues and requests to appropriate IT administrators.
Identify and escalate situations that require urgent attention.
Stay current with system information, changes and updates.
Configuration of standard Office 365 and Exchange clients
Able to train and inform end users.
Configure file, print and remote access services
Set up new workstations for users (deploying equipment, checking over account setups).
Respond in timely manner to requests and issues
Configuration of standard Office 365 and Exchange clients
Supply after-hours support

Knowledge, Skills and Abilities

Window 10, MS Office 365 suite, .
Knowledge of basic computer hardware and software systems
Knowledge with desktop and server operations systems
Experience with Active Directory
Ability to conduct/troubleshoot research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Be skilled to handle multiple, concurrent tasks
Highly self-motivated and directed.
Strong attention to detail.
Proven analytical and problem-solving abilities.
Ability to manage work effects independently * Ability to perform responsibilities as assigned * Effective problem-solving skills
Strong written and verbal communication skills
Strong Documentation skills * Positive Attitude * Team-oriented
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Education and Qualifications

IT Associates Degree or equivalent an advantage
Minimum 4 - 5 years’ experience as an IT Help Desk technician.
General understanding of Active Directory, Group Policy, and basic network concepts a plus.

Experience

Preferred

2 year(s): Window 10, MS Office 365 suite
2 year(s): Experience with Active Directory
2 year(s): Knowledge with desktop and server operations systems

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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desktop support technician ii jobs in spring tx

Technical Support Specialist Level II

Desktop Support Engineer (Level 2)

Maintenance Technician II

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