Top 11 Bilingual call center representative Jobs in Spring Valley, Ca

Prenatal Patient Service Representative, Call Center
Family Health Centers of San Diego —El Cajon, CA
- $25.00 - $29.12 an hour
- Full-time
- Spanish
- Clean driving record
- Computer literacy
- Vision insurance
Quick Apply
13d
Patient Service Representative, Call Center
Family Health Centers of San Diego —San Diego, CA
- $25.00 - $29.12 an hour
- Full-time
- Spanish
- Clean driving record
- Computer literacy
- Vision insurance
Quick Apply
1d
Call Center Representative
CRA MSO LLC —Chula Vista, CA
- $16.00 - $19.50 an hour
- Urgently hiring
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
Client Access Specialist
ACES —San Diego, CA
- $18 - $22 an hour
- Remote
- Spanish
- English
- Mid-level
Quick Apply
7d
English and Spanish Speaking Call Center Representative
Jerome's Furniture —San Diego, CA
- $18 - $23 an hour
- Weekends as needed
- Background check
- Spanish
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Bilingual Customer Service Sales Agent-E/S
Social Tech Unlimited —San Diego, CA
- Overtime
- Spanish
- English
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Member Support Specialist (Full & Part-time Roles)
My Senior Health Plan —San Diego, CA
- $18 - $23 an hour
- Part-time
- Bilingual
- High school diploma or GED
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
Inbound Sales Representative - B2C
San Diego Divorce Lawyers, APC —San Diego, CA
- $25 - $27 an hour
- Hybrid work
- Spanish
- Mid-level
- Under 1 year
- Profit sharing
- Paid holidays
Quick Apply

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Prenatal Patient Service Representative, Call Center

Family Health Centers of San Diego -
El Cajon, CA

Quick Apply

Job Details

Full-time
$25.00 - $29.12 an hour
13 days ago

Benefits

Vision insurance

Qualifications

Spanish
English
High school diploma or GED
Driver's License

Full Job Description

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Job Roles

Answer inbound telephone calls in assisting patients needing information.
Manage each call in a pleasant, professional, and helpful manner.
Direct callers to the appropriate area in a timely fashion.
Provide information requested and ensure caller has all the information necessary.
Assist patients with scheduling appointments, rescheduling or canceling appointments, and completion of pre-registration items as necessary following patient appointment scheduling guidelines. Accurately document outcomes.
Input all related information on calls received into the computer system accurately and timely.
Seek assistance and direction on unusual circumstances and issues that may arise.
Perform other duties as assigned.

Education/Certifications/Licenses/Registrations

High school diploma or GED equivalent required.
Traveling between sites and other locations is occasionally required. Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.

Experience/Specialized skills (including Language)

2 years customer service experience required.
Minimum 6 months experience working in a Call Center preferred.
Possess clear speaking voice and diction.
Knowledge of medical terminology and/or medical front office procedures preferred.
Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
Ability to work with a diverse group of people possessing different cultures, life experiences, and socioeconomic backgrounds.
Bilingual in Spanish/English required.
Ability to communicate effectively with callers who speak English as a second language.
Intermediate written and verbal communication skills.
Intermediate computer literacy (i.e., use computer system to manage and schedule appointments, access electronic medical record information, etc.).

Physical Requirements/Working Environment

Bending (neck): OCCASIONALLY (1 - 3 HRS)

Bending (waist): RARELY (0-1 HRS)

Carrying 0 - 10 lbs: RARELY (0-1 HRS)

Carrying 11 - 25 lbs: NEVER

Carrying 25 - 50 lbs: NEVER

Carrying 51 - 75 lbs: NEVER

Carrying 75 lbs: NEVER

Climbing (ladder): NEVER

Climbing (stairs): RARELY (0-1 HRS)

Driving: To drive from one clinic or another, or in the community: NEVER

Exposure to blood borne pathogens and biohazards: NO

Exposure to dust, gas, fumes, or chemicals: Office supplies

Fine manipulation: OCCASIONALLY (1 - 3 HRS)

Kneeling: RARELY (0-1 HRS)

Lifting 0 - 10 lbs: RARELY (0-1 HRS)

Lifting 11 - 25 lbs: NEVER

Lifting 25 - 50 lbs: NEVER

Lifting 51 - 75 lbs: NEVER

Lifting over 75 lbs: NEVER

Power Grasping: OCCASIONALLY (1 - 3 HRS)

Pulling 0 - 10 lbs: OCCASIONALLY (1 - 3 HRS)

Pulling 11 - 25 lbs: RARELY (0-1 HRS)

Pulling 25 - 50 lbs: RARELY (0-1 HRS)

Pulling 51 - 75 lbs: NEVER

Pulling over 75 lbs: NEVER

Pushing 0 - 10 lbs: RARELY (0-1 HRS)

Pushing 11 - 25 lbs: RARELY (0-1 HRS)

Pushing 25 - 50 lbs: RARELY (0-1 HRS)

Pushing 51 - 75 lbs: NEVER

Pushing over 75 lbs: NEVER

Reaching (above shoulder level): RARELY (0-1 HRS)

Reaching (below shoulder level): RARELY (0-1 HRS)

Repetitive use of hand: CONSTANTLY (6+ HRS)

Simple Grasping: OCCASIONALLY (1 - 3 HRS)

Sitting: CONSTANTLY (6+ HRS)

Standing: OCCASIONALLY (1 - 3 HRS)

Twisting: RARELY (0-1 HRS)

Use of Personal Protective Equipment: N/A

Walking: OCCASIONALLY (1 - 3 HRS)

Working around equipment and machinery: Office equipment

Ages of Patients Served: N/A

We are excited to share that the salary range for this position is:

$25.00 - $29.12

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

Quick Apply

Refine Your Search

bilingual call center representative jobs in spring valley, ca

Prenatal Patient Service Representative, Call Center

Patient Service Representative, Call Center

Call Center Representative

Client Access Specialist

English and Spanish Speaking Call Center Representative

Bilingual Customer Service Sales Agent-E/S

Member Support Specialist (Full & Part-time Roles)

Inbound Sales Representative - B2C

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