Are you looking to make a career change? Are you passionate about working with nonprofits? Maybe you have taken some time off and now you want to pivot your skills into a more tech-savvy field but aren’t sure how. Nonprofit Megaphone is a remote, home-based company with a paid hands-on training program to amplify nonprofit voices!
Nonprofit Megaphone empowers organizations to expand their reach and impact by assisting them in obtaining and effectively managing the Google Ad Grant. Through this grant, nonprofits are able to share their stories with a wider global audience. Our team was recently recognized by Inc. Magazine on the Inc. 500 List as one of the fastest-growing companies in America.
At Nonprofit Megaphone, our team is 100% remote, so we are one of the few companies where working from home is the rule, not the exception. Because we are remote, we take team culture very seriously. We love chatting with each other over Slack, our internal instant messaging system, and we get together for an (optional) in-person retreat once a year. Nonprofit Megaphone also understands the need for portable and flexible careers and proudly supports military spouse employment through the Hiring Our Heroes #DiscoverTheTalent initiative.
Position Specifics: Full-Time, W2, hourly position, Continental United States, 9:00-5:00 M-F within EST, CST, MST, PST time zones.
Perks:
- Robust On The Job Training: With Nonprofit Megaphone’s hands-on training you will learn new career skills, in-demand tech knowledge, and gain the confidence needed to transition and thrive in your new career. There is no need for direct experience!
- Earn While You Learn: During your first 90 days you’ll be paid while you learn each new skill and technology.
- Remote First Culture: We thrive in our remote environment and want you to as well. We spend time getting to know one another and building relationships both virtually and in person.
- Growth: Nonprofit Megaphone recognizes great assets when we see them. Our employees have the ability to continue their learning and growth through annual and ongoing development.
- Workplace Cohesion: We are a no drama llama environment and strive to build and support an atmosphere that is centered around inclusivity, honesty, drive, and transparency. As part of our commitment to fostering growth and collaboration, we also offer mentor hours once a week, provided by each member of our leadership team.
- Choose Which Nonprofits You Work With: As our Sales Team brings in new nonprofits (you are not required to bring in leads), you get to rank which organizations you would like to work with. Although we can’t make any promises, we are committed to ensuring you work with nonprofits you’re passionate about.
- Career Growth & Internal Opportunities: Nonprofit Megaphone supports employees who want to continue developing their skills and take on greater responsibility. As the company grows, team members who demonstrate strong, sustained performance may be considered for expanded responsibilities, senior roles, or leadership opportunities based on individual readiness and business needs. Advancement is not automatic or tied to a specific timeline.
Compensation and Benefits:
- 11 Federally Paid Holidays and 3 weeks of PTO after 90 days of employment.
- Soft-close week between Christmas Eve and New Year’s Day, allowing you time to relax and recharge before the new year.
- After completing paid training, you’ll receive a minimum of $400/month in credit through ICHRA or $300/month through NPMPerks, which can be used for insurance or medical reimbursements. If you opt into ICHRA, we have a benefit guide to establish a Health Savings Account for healthcare savings!
- IronGate’s FICA Reduction Program available after 90 days.
- A $500 starting balance in your Tech & Wellness Stipend account upon successful completion of your 90-day review, followed by a recurring $20/month on your 1-year anniversary.
- 401k match after 1 year of service.
- Commission incentives above your hourly pay and more! Opportunities for commission include maintaining and renewing client relationships, selling additional services, and bringing in new leads.
Impact Advisor 40 Pay Structure:
- Starting Pay: $23.00 per hour
- Additional pay above 40 accounts: With leadership approval, an IA 40 who successfully manages more than 40 full-account equivalents is eligible for an additional $0.325 per hour for each full-account equivalent above 40. For example, 42 full-account equivalents would equal $23.65 per hour, and 45 would equal approximately $24.63 per hour. Additional account assignments depend on demonstrated capacity and the ability to maintain NPM’s quality, performance, and client-retention standards.
Job Summary:
Internally, this position is known as Impact Advisor 40. The Impact Advisor 40 (IA40) is a hybrid client success and Google Ads account management role. You will own both the client relationship and the hands-on management of Google Ad Grant accounts for approximately 40 full-service accounts. This role is responsible for retaining and growing managed client revenue, delivering strong account performance, leading client communication, and identifying upgrades and add-ons that help nonprofit clients achieve their goals. The ideal candidate enjoys balancing analytical work, relationship-building, consultative sales, and independent problem-solving.
Key Responsibilities & Duties:
- Own a combined client portfolio: Manage both Impact Advisor and Grants Specialist responsibilities for 40 full service accounts, recognizing that the exact number of clients may vary based on account weight and complexity.
- Retain and grow client revenue: Maintain managed current client MRR at 98% or higher through strong service, renewals, plan upgrades, add-ons, discount reductions, and proactive retention efforts.
- Lead client communication: Serve as the primary point of contact for assigned clients through collaboration calls, email communication, and ongoing support.
- Manage Google Ads accounts: Perform regular Google Ad Grant account management, optimizations, strategic adjustments, reporting, and performance analysis outside of client communication.
- Take proactive action: Complete at least one proactive action each week to improve account performance outside of routine optimizations and client requests.
- Communicate value and ROI: Help clients understand the impact of NPM’s services and connect account performance to their organization’s goals.
- Manage renewals and account changes: Clearly and confidently communicate renewals, pricing updates, plan changes, add-ons, and additional services.
- Prevent and resolve account issues: Identify and address account suspensions, policy concerns, performance issues, and client risks quickly and thoughtfully.
- Use data to guide strategy: Create and interpret reports, identify meaningful trends, and use account data and client feedback to guide decisions.
- Collaborate across the team: Work closely with General Managers, Grants Specialists, Impact Advisors, leadership, and other departments to improve client satisfaction, retention, and account assignments.
- Meet service standards: Complete client and internal requests on time, accurately, and according to NPM standards.
- Adapt and improve processes: Think creatively, solve problems independently, and contribute ideas that improve internal workflows and the client experience.
Qualifications:
- Tech-savvy mindset: Comfortable learning and using computers, Google Docs, Google Sheets, websites, digital platforms, and new technology.
- Client relationship and sales skills: Experience in customer success, account management, consultative sales, or another client-facing role is preferred, but a strong willingness to learn is essential.
- Digital marketing experience: Familiarity with Google Ads, search marketing, analytics, or other digital marketing concepts is preferred but not required.
- Analytical thinking: Able to interpret performance data, identify patterns, and turn information into practical recommendations.
- Exceptional communication: Strong English grammar, composition, and professional written and verbal communication skills.
- Organization and time management: Able to manage multiple client priorities, deadlines, recurring tasks, and detailed account work within a 40-hour workweek.
- Ownership and adaptability: Self-motivated, resourceful, and comfortable making decisions and solving problems in a remote environment.
- Client-focused approach: Committed to delivering a thoughtful, responsive, and positive experience while maintaining a results-oriented mindset.
- Detail-oriented work style: Strong proofreading skills and a high level of accuracy in account work, reporting, and client communication.
- Receptive to feedback: Open to coaching, constructive criticism, and ongoing development.
- Values-driven team member: Embodies and upholds NPM’s core values: Growth Champion, Results, Always Honorable, No Drama (Llama), and Team Player.
Tech Requirements:
- A quiet, distraction-free environment for Zoom calls and meetings, as you’ll be engaged in communications the majority of the time.
- A typing speed of 60+ words per minute.
- Clear phone reception, a computer with a functional webcam, and a headset or headphones for optimal Zoom call quality, along with reliable internet connectivity.
To apply for this role:
Please submit your application through this form: https://forms.gle/RQJKWyHqHqbcooE1A
Important: All sections of the form must be completed for your application to be considered. Please do not apply via Indeed—while we love that you found us here, we manage all applications through our current system.
Job Type: Full-time
Pay: From $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Flexible spending account
- Paid time off
- Professional development assistance
Application Question(s):
- Did you submit your application through this form: https://forms.gle/RQJKWyHqHqbcooE1A
All sections of the form must be completed for you to move on to the next steps of the application process.
Work Location: Remote
