Top 1 element hotel Jobs in spring valley, ny

Front Desk Receptionist
Element by Marriott Spring Valley —Spring Valley, NY
- $16 - $20 an hour
- Overtime
- Hotel
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
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Front Desk Receptionist

Element by Marriott Spring Valley
Spring Valley, NY

Quick Apply

Job Details

Full-time
$16 - $20 an hour
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Flexible schedule
Life insurance

Qualifications

Proactive hotel and accommodations guest assistance
Customer support experience within hospitality industry
Spreadsheets
Upselling
Word embeddings
Filing
High school diploma or GED
Productivity software
Venue guest services
Hotel experience

Full Job Description

As a Guest Service Representative, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Complete daily checklists of duties, to assure that appropriate reports are filed
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Provide excellent guest service, guidance and leadership to ensure consistent customer service
Attend appropriate training courses, when required
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of credit cards and cash in accordance with the hotel credit/cash handling policy
Comply with hotel security, fire regulations and all heath and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Promote and enroll guests into the Bonvoy program
Assist other departments, as necessary
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Basic requirements:

Must be able to work (PM Shift 3:00PM-11:00PM) 5 days a week & 1 overnight shift per week (11pm-8am) Total 49 hours per week including overtime.
Must be able to work on weekends and holidays
Must speak fluent English
Must be proficient in Microsoft Word and Excel
Ability to speak other languages is a plus
HOTEL FRONT DESK EXPERIENCE IS a+

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Hotel experience: 1 year (Preferred)

Work Location: In person

Quick Apply

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