Top 50 Customer service associate ii Jobs in Springboro, Oh

Customer Care Representative II
Elevance Health —Mason, OH
- Full-time
- Hybrid work
- Research
- High school diploma or GED
- Computer skills
- Work from home
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Customer Service Associate II
Dollar Tree —Miamisburg, OH
- $11.50 - $12.00 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Account Operations Specialist II (Manheim)
Cox Automotive —Hamilton, OH
- $20.10 - $30.10 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid jury duty
- Paid holidays
529 Shareholder Services Specialist II
Ultimus Fund Solutions —Cincinnati, OH
- Full-time
- Mid-level
- 3 years
- Finance
- Retirement plan
Quick Apply

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Customer Service Assistant 2 [IN-OFFICE]
State of Ohio - Public Safety —Columbus, OH
May be confined to desk answering telephone for 6.5 – 7 hours per day; may work second or third shift & weekends in units with 24 hour/7 days per week…
$23.65 an hour
22h
Customer Service Associate II
Dollar Tree —Columbus, OH
While focusing on providing a clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties…
$12.00 - $12.50 an hour

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Customer Care Representative II

Elevance Health -
Mason, OH

Quick Apply

Job Details

Full-time

Benefits

Work from home

Qualifications

Research

Full Job Description

As a Customer Care Representative II you will be responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Proficient in all basic customer service areas performs some but not all types of moderately complex function.

How you will make an impact:

Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Proficient in all basic customer service functions.
Receives and places follow-up telephone calls / e-mails to answer customer questions.
Outbound calls are conducted in the ZipDrug business are.
Inquiries may also be on a walk-in basis.
May require deviation from standard practices and procedures with the assistance of a computerized system.
Seeks, understands and responds to the needs and expectations of internal and external customers.

Minimum Requirements:

Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred.
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred.
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred.
A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred.
Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred.
Flexible and quick learner, willing to adapt to changing customer and business needs preferred.

If interested, please check and directly apply from the link - https://careers.elevancehealth.com/customer-care-representative-ii/job/A7C242EB2E59EC03C037AC0E594A5250

Quick Apply

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customer service associate ii jobs in springboro, oh

Customer Care Representative II

Customer Service Associate II

Account Operations Specialist II (Manheim)

529 Shareholder Services Specialist II

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