Top 1 Membership coordinator Jobs in Springboro, Oh

Membership Service Coordinator
COUNTRYSIDE YMCA —Lebanon, OH
- $19 - $20 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Disability insurance
- Health insurance
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Membership Service Coordinator

COUNTRYSIDE YMCA -
Lebanon, OH

Quick Apply

Job Details

Full-time
$19 - $20 an hour
1 day ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Abuse and neglect policy adherence
High school diploma or GED

Full Job Description

Do you thrive on creating great first impressions and keeping busy operations running smoothly behind the scenes? Countryside YMCA is looking for a Membership Service Coordinator to be the welcoming voice and steady hand connecting our members, staff, and leadership team. This role blends front-line member service with executive-level administrative support, making it a great fit for someone who's organized, discreet, and genuinely enjoys helping people.

What You'll Do

Serve as a warm, professional first point of contact — answering calls and resolving member questions, concerns, and registration issues
Support members with online registration, program transfers, and cancellations
Provide high-level administrative support to the CEO, including managing confidential correspondence and files with discretion and sound judgment
Prepare and maintain minutes for Board of Directors meetings
Manage office operations — ordering supplies, stationery, and overseeing copier/phone maintenance and service
Enter and maintain program data in Daxko, partnering with Program Directors to ensure accuracy and consistency
Step in to support the Front Desk, Welcome Center, and prospective member tours as needed
Assist with fundraising initiatives and special events, including the Annual Campaign
Oversee communication between the North Entry and desk/pool teams
Interview, hire, schedule, and train North Entry and outdoor pool card-check staff; approve time cards and provide schedule coverage during emergencies
Monitor departmental safety and risk items, reporting concerns to your supervisor and the Risk Manager
Take on additional responsibilities as business needs arise

What You'll Bring

High school diploma plus 2–3 years of administrative or supervisory experience
Nonprofit experience is a plus
Comfort working across platforms like Daxko, Google Workspace, and Paycom
Strong technical aptitude and up-to-date computer skills
A proactive, can-do attitude with genuine empathy for people from all walks of life
Excellent follow-through, time management, and the ability to juggle competing priorities
Outstanding phone and interpersonal communication skills
Solid understanding of (or ability to learn and explain) YMCA policies and procedures
Must pass a criminal background check

Physical Requirements: Primarily desk-based work involving prolonged sitting and computer use; ability to lift up to 15 lbs. Work environment noise levels range from moderate to lively depending on member activity.

Benefits

Countryside YMCA offers a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, disability coverage, and paid time off (PTO). Full-time employees also enjoy a free family membership to Countryside YMCA.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Countryside YMCA is committed to providing a safe environment for all children and vulnerable individuals in our care. We follow best practices for abuse prevention, including thorough screening, ongoing training, and clear behavioral expectations for staff and volunteers. We have a zero-tolerance policy for abuse and take all allegations and concerns very seriously. All employees are required to follow our child protection policies, complete required training, and report any suspicious or inappropriate behavior immediately.

Countryside YMCA is an Equal Opportunity Employer.

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Membership Service Coordinator

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