About JONES CENTER
For 30 years, Jones Center has been a trusted community anchor for Northwest Arkansas—a place where everyone can learn, play, and thrive together. With 600,000 annual visitors and a mission to fuel community connections and cultivate spaces and experiences for all, we serve as a dynamic hub for education, recreation, arts, and nonprofit sustainability. Through our Jones Community for Nonprofits campuses, we empower more than 100 mission-driven organizations, strengthening the social fabric of our region.
Job Summary
This role will create and support a team culture that drives operational excellence and delivers a superior member experience in our Fitness and Personal Training program. The Manager is responsible for recruiting and overseeing personal trainers, personal training clients, and matching clients with personal trainers to maximize revenue and member experience at both the Tyson Fitness Center and Jones Center Fitness Center. This position reports to the Programming Director and works collaboratively with the Guest Services, facilities, and operations staff. The Fitness and Personal Training Manager is goal-oriented, results-driven, eager to interact with members, and excited to develop and manage a team of high-performing talent. Duties include coordinating all personal training appointments, assisting with member retention in this program, and providing direction and instruction to staff involved in the personal training program.
The position requires flexible working hours, possibly including evenings and weekends. Due to peak-season demand, vacation requests are generally not approved in January. This position has been identified as a 'Safety Sensitive' position.
Main Responsibilities
- Recruit, train, and manage personal trainers. Conduct regular 1-on-1 meetings to review performance against key metrics and drive continuing education.
- Drive sales of training packages. Lead members' onboarding and introductory consultation to convert new gym members into personal training clients.
- Supervise the Fitness and Wellness Coordinator and oversee contract fitness instructors.
- Ensure trainers build customized results-driven workout programs and maintain high client engagement to minimize churn.
- Manage Personal Training payroll for both the Tyson Fitness Center and Jones Center Fitness Center.
- Work with the department’s director to develop policies and procedures for the personal training program.
- Regularly update knowledge of personal training practices and stay familiar with the latest personal training trends.
- Communicate and implement Jones Center policies and procedures to trainers and encourage them to work as a team and be productive.
- Create team accountability through structured timelines, action plans, and required documentation.
- Achieve monthly and annual department financial goals.
- Plan activities in alignment with department objectives and initiatives.
- Create and implement an athletic small group training program.
- Personal train for 15 hours a week.
- Able to perform other general duties and special projects assigned.
- Excellent communication skills.
- A motivated and enthusiastic team player.
- Excellent interpersonal and customer service skills.
- Excellent prioritization and problem-solving skills.
- A valid driver's license and a good driving record are required.
- Must work independently with little supervision and be flexible with job responsibilities.
- Leadership and team management skills.
- Ability to speak Spanish helpful but not required.
- Basic Microsoft Skills-Excel, Word, Outlook
- Bachelor’s degree from an accredited exercise science, kinesiology, or related program. Certification as a personal trainer is required. Must maintain appropriate personal training certifications needed to train in the state of Arkansas.
- Minimum of 2 years of verifiable supervisory experience in the fitness industry and leading employees in a work environment.
- Excellent communication and interpersonal skills, able to work with varied groups. Must have strong organizational skills.
- Current CPR/AED certification
- Ability to remain stationary, occasionally standing or sitting for prolonged periods.
- Ability to lift 25-50 pounds occasionally.
- This position is designated as Safety Sensitive under Arkansas law (Ark. Code Ann. § 11-14-102). Team members must remain alert and free from impairment by alcohol, drugs, or any controlled substance while performing job duties. Team members taking any medication or substance, prescribed or otherwise, that may impair alertness, attention, or judgment must notify their supervisor before beginning their shift. This position is subject to drug and alcohol testing in accordance with organizational policy.
