Role summary:
The (USA) Manager, Project Support Engineer leads advanced technical support for integrated security solutions, including CCTV, alarm, intrusion, and access control systems. This role directs resolution of escalated issues, collaborates cross-functionally to engineer effective solutions, and drives continuous improvement through expert guidance. The manager fosters strong partnerships with stakeholders, ensures compliance with company standards, and promotes a culture of accountability and excellence. By leveraging technical expertise and strategic insight, this position supports business objectives while enhancing customer and associate experiences in alignment with Walmart’s values and operational goals. This is not a cybersecurity role.
About the team:
Our team consists of subject matter experts managing one of the largest security technology environments globally. We provide advanced technical support across multiple systems, including CCTV, alarm, intrusion, and access control. The team collaborates cross-functionally to resolve escalations, engineer solutions, and improve processes. Members apply their expertise to deliver effective business solutions, ensuring alignment with organizational goals. Committed to integrity and excellence, the team fosters a culture of continuous improvement, knowledge sharing, and strong partnerships to support both customer and business needs in a dynamic and evolving security technology landscape.
What you'll do:
- Provide advanced technical support for CCTV, alarm, intrusion, access control, and paging/music systems.
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Identify systemic technical issues and develop technical bulletins for field technicians.
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Verify proper integration and programming of security and communication systems.
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Serve as primary contact for resolving escalations involving multiple security technologies.
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Collaborate with cross-functional teams to engineer technical solutions addressing business challenges.
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Advise and guide teams on best practices to align with customer and business needs.
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Build and maintain strong relationships with stakeholders to support business solutions.
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Monitor progress, identify improvement opportunities, and adapt to organizational changes.
What you'll bring:
- Proven expertise in advanced technical support for CCTV, alarm, intrusion, access control, and paging/music systems.
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Strong skills in root cause analysis and incident management to resolve complex technical escalations.
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Experience collaborating with cross-functional teams to engineer and implement effective technical solutions.
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Proficiency with security systems, access controls, and security technology tools including JIRA and Microsoft Office 365.
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Ability to develop and communicate technical guidance and best practices to field technicians and stakeholders.
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Demonstrated leadership in coaching, mentoring, and fostering high-performing teams aligned with company values.
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Commitment to integrity, compliance, and delivering customer-focused business results.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Prior work experience in technology support, desktop support, or related area.
811 Excellence, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
