Top 153 Call center representative Jobs in Springdale Md

Bilingual (English/Creole) Call Center Agent - $17/hour (#DQD)
Inktel Contact Center Solutions —Maryland
- From $17 an hour
- Full-time
- Remote
- English
- High school diploma or GED
- US work authorization
- Dental insurance
- 401(k)
Quick Apply
18h
Customer Service Representative (In-Office)
Gutter Helmet by Lednor Home Solutions —Millersville, MD
- $17 - $22 an hour
- Overtime
- Background check
- English
- Mid-level
- Paid training
- Paid holidays
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Call Center Representative
Home Genius Exteriors —Rockville, MD
- $17.50 an hour
- Weekends as needed
- Entry level
- Paid training
- Health insurance
Quick Apply
Customer Service & Sales Associate
Shik Consulting Group —Washington, DC
- $860 - $1,200 a week
- Full-time
- No experience needed
- Office
- US work authorization
- On-the-job training
- Professional development assistance
Quick Apply
2d
Call Center Representative
Home Genius Exteriors —Gaithersburg, MD
- $17.50 an hour
- Weekends as needed
- Entry level
- Paid training
- Health insurance
Quick Apply
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
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Sales Call Center Representative
Oak Street Health —Washington, DC
- $15.00 - $32.31 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
7d
Call Center Agent
National Charity Services —Washington, DC
- From $20 an hour
- Part-time
- Spanish
- Microsoft Excel
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Washington, DC
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
8d
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Customer Service Representative
TechOp Solutions International —Washington, DC
- $47,500 - $54,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- 2 years
- Travel reimbursement
Quick Apply
Customer Service Representative
LYON BAKERY INC —Hyattsville, MD
- $18 - $19 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- English
- Flexible schedule
Quick Apply
Call Center Representative - PRN
Children's National Hospital —Silver Spring, MD
- $17.95 - $27.49 an hour
- PRN
- In person
- High school diploma or GED
- Children
- Computer skills
13d
Call Center Agent
Sparkbit 360 —Washington, DC
- $16 - $26 an hour
- Full-time
- Communication skills
- Entry level
- Opportunities for advancement
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14d
Call Center Representative
Advantia Health —Washington, DC
- $19 - $23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ob/Gyn
- Health savings account
- Paid holidays
Quick Apply
Member Service Representative I
STATE DEPARTMENT FEDERAL CREDIT UNION —Alexandria, VA
- $20 - $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Collections Representative
Office of The Chief Financial Officer —Washington, DC
- $51,458 - $80,032 a year
- Full-time
- Research
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Customer Service Representative – Inbound Calls Only, NO SALES – PERMANENT
One Call Concepts, Inc —Hanover, MD
- $18 an hour
- Full-time
- Research
- High school diploma or GED
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
3d
Digital Branch Customer Care Representative
EagleBank —Bethesda, MD
- $23.24 - $33.44 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Health savings account
- 401(k) 4% Match

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Bilingual (English/Creole) Call Center Agent - $17/hour (#DQD)

Inktel Contact Center Solutions -
Maryland

Quick Apply

Job Details

Full-time
From $17 an hour
18 hours ago

Benefits

Dental insurance
401(k)

Qualifications

Confidential information handling
Phone communication
Spreadsheets
English
High school diploma or GED
Haitian Creole
Computer skills
Telephone systems

Full Job Description

We are looking for compassionate Customer Service Agents for our August 31, 2026 supporting the Housing Choice Voucher program. This is a fully remote W2 opportunity to take incoming calls, working from home using your own computer equipment that meets the technical requirements outlined below.

You must be able to establish a designated workspace, free from noise and distractions, to handle incoming phone calls. We provide client support via PHONE assisting with client inquiries, troubleshooting and general support.

About the Role:

As a Call Center Representative supporting the HCD Housing Choice Voucher (HCV) Program, you serve as the primary point of contact for program participants, property owners, community partners, and individuals or families seeking affordable housing assistance. Your role is essential in ensuring that every caller receives accurate, timely, and compassionate support.

You will assist participants and property owners in navigating HCD’s online systems, accessing program information, and understanding required processes and program requirements. You will provide first-tier support using information available within these systems and help callers resolve common questions related to eligibility, required documentation, inspections, recertifications, and other core program functions.

When an issue cannot be resolved at the first tier, you will follow established escalation procedures and utilize the online tracking tool to ensure concerns are routed appropriately and addressed in a timely manner. You will verify key information, maintain accurate records, and communicate clearly and professionally using approved scripts, procedures, and compliance standards.

Your work plays a critical role in ensuring every caller receives consistent, high-quality customer service that reflects the mission, values, and commitment of HCD.

Start Date: 8/31/2026

Remote – W/2 Opportunity

Training/Production Pay: $17/hour

Training Schedule: Monday 8/31 – Friday 9/4, 9 AM - 6 PM EST
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM EST

Key Responsibilities:

Respond to calls related to the Housing Choice Voucher Program.
Provide courteous, professional, and compassionate customer service to program participants, landlords, applicants, and community partners.
Assist callers with navigating online portals and accessing program information and forms.
Answer routine questions regarding:
Eligibility and program requirements
Annual and interim recertifications
Inspections and inspection scheduling
Rent reasonableness and payment inquiries
Required documentation and deadlines
Briefings, appointments, and general program procedures
Review and verify caller information while maintaining confidentiality and data security standards.
Accurately document all customer interactions in the designated housing management and tracking systems.
Utilize approved scripts, knowledge base materials, and operational procedures to ensure consistent communication.
Identify issues requiring additional review and escalate concerns through established workflows and tracing systems.
Maintain productivity, quality assurance, and customer service performance standards.
Participate in ongoing training, quality calibration sessions, and operational meetings.

Required Qualifications:

High school diploma or equivalent; Associate’s degree preferred.
1+ years of experience in customer service, call centers, or government services support.
Bilingual fluency in English and Creole is essential for effective communication with diverse customers.
Strong verbal communication and active listening skills.
High attention to detail and ability to follow structured call flows and documentation processes.
Comfortable using call handling software, spreadsheets, and basic email platforms.
Ability to handle sensitive and personal information with integrity and discretion.

Desired Attributes:

Compassionate and patient demeanor.
Strong problem-solving and multitasking abilities.
Team player with a positive attitude.
Comfortable working in a fast-paced, structured environment.
Previous experience with government housing programs or similar social services is a major plus.

Training Provided:

Detailed orientation to program and system procedures.
Script training and mock call simulations.
CRM/call documentation system training.

Work at Home Technical Requirements:

*Macbooks and Chromebooks are NOT allowed, only Window-based computers are compatible*

TECHNOLOGY REQUIREMENTS:

Minimum PC Requirements

CPU Speed:

· Dual Core 1.2 GHz or better·

. Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

· 40 GB or more of available space

· 100 GB or more of total space

Memory:

* 8 GB of RAM or better

Operating System:

· Windows 11 (Home or Pro)

. Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements:

Dual Monitors

· 1280 x 1024 (SXGA) screen resolution

· 1920 x 1080 (Full HD or 1080p)

· One monitor and one laptop OR 2 monitors and a desktop

Minimum Internet Connectivity Requirements:

Standard Connection / Speed

· Must have Hard-wired connection (no wireless/WiFi)

· Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed

· Internet connection must not be shared with more than 3 devices in the same location.

Pay: From $17.00 per hour

Benefits:

401(k)
Dental insurance

Experience:

Call Center: 1 year (Required)

Language:

Haitian Creole (Required)

Work Location: Remote

Quick Apply

Refine Your Search

call center representative jobs in springdale md

Bilingual (English/Creole) Call Center Agent - $17/hour (#DQD)

Customer Service Representative (In-Office)

Call Center Representative

Customer Service & Sales Associate

Call Center Representative

Customer Service Call Center Agent

Sales Call Center Representative

Call Center Agent

Customer Service Advocate II (In-Office)

Access Call Center Representative

Customer Service Representative / Customer Support Associate

Customer Service Representative

Customer Service Representative

Call Center Representative - PRN

Call Center Agent

Call Center Representative

Member Service Representative I

Collections Representative

Customer Service Representative – Inbound Calls Only, NO SALES – PERMANENT

Digital Branch Customer Care Representative

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