Top 21 Guest service agent Jobs in Springfield, Ma

Hotel Front Desk Attendant
Residence Inn West Springfield —West Springfield, MA
- $17 - $18 an hour
- Computer literacy
- Residential
- Hotel
12d
Front Desk Agent
Residence Inn West Springfield —West Springfield, MA
- $16.50 - $17.50 an hour
- Computer literacy
- Residential
- Hotel
Marriott Springfield Downtown - Front Desk Agent
Aimbridge Hospitality —Springfield, MA
- $18 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
14d
Hotel Front Desk Agent
Log Cabin/Delaney Hospitality Group —Holyoke, MA
- $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
- Paid training
- Health insurance
Quick Apply
3d
Front Desk Agent
FALCON HOTEL CORP —Springfield, MA
- $16.50 an hour
- Weekends as needed
- Inventory management
- English
- Hotel
- Opportunities for advancement
Guest Service Agent
Sheraton Hartford Hotel at Bradley Airport —Windsor Locks, CT
- Full-time
- Background check
- Hotel
- Entry level
- Paid holidays
- Health insurance
Quick Apply
8d
Leasing Agent
Garden Communities —Simsbury, CT
- $19 - $23 an hour
- Weekends as needed
- Background check
- Inventory management
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
11d
Guest Service Agent
Candlewood Suites —Windsor Locks, CT
- $18.00 - $18.25 an hour
- Part-time
- In-person
- Entry level
- Resort
- Paid time off
- Employee discount
Quick Apply
2d
Guest Service Agent
Hyatt House Hartford North/Windsor —Windsor, CT
- Full-time
- Background check
- Hotel
- Entry level
- Paid holidays
- Health insurance
Quick Apply
11d
Hotel Front Desk Agent
Hampton Inn Windsor —Windsor, CT
- Clean driving record
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
2d
Guest Service Agents
The Goodwin Hotel —Hartford, CT
- Full-time
- Hotel
- Entry level
Quick Apply
Front Desk Agent
La Quinta Inn & Suites —Sturbridge, MA
- Hotel
- Organizational skills
- Computer skills
Quick Apply
Front Desk Agent
Anadi Hotels —Sturbridge, MA
- Hotel
- Organizational skills
- Computer skills
Quick Apply
Front Desk Agent
TownePlace Suites by Marriott —Hadley, MA
- $16.00 - $16.50 an hour
- Part-time
- Customer service
- Hotel
- US work authorization
- Paid time off
- Employee discount
Quick Apply
3d
Part Time Sales & Customer Service
Massage Envy —South Windsor, CT
- $17 - $18 an hour
- Part-time
- Urgent Care
- High school diploma or GED
- Clinic
- Wellness program
- Health savings account
Front Desk Sales
Massage Envy —South Windsor, CT
- $17 - $20 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Paid holidays

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BDL Car Rental Cleaners - $300 Sign on BONUS!
EDS Service Solutions —Springfield, MA
Valid driver’s license required. Ability to walk and remain active for up to 8-hour shifts. Comfortable working outdoors in various weather conditions.
$18.35 an hour
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BDL Car Rental Cleaners $300 Sign on BONUS!
EDS Service Solutions —Windsor Locks, CT
Valid driver’s license required. Ability to walk and remain active for up to 8-hour shifts. Comfortable working outdoors in various weather conditions.
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Front Desk Agent
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We are seeking a professional and welcoming Front Desk Agent to provide outstanding service to visitors while supporting daily front desk operations.
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guest service agent jobs near springfield, ma

Hotel Front Desk Attendant

Residence Inn West Springfield -
West Springfield, MA

Apply Now

Job Details

$17 - $18 an hour
12 days ago

Qualifications

Computer operation
Customer communication
Confidential information handling
Hotel policy compliance
Client rapport building
Client inquiry handling
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Residence Inn West Springfield

64 Border Way

West Springfield, MA 01089

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

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