Top 401 Customer experience representative Jobs in Springfield, Il

Patient Access Supervisor
Ensemble Health Partners —Springfield, IL
- From $47,400 a year
- Weekends as needed
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Inside Sales/Customer Service Representative
Pryco Inc. —Mechanicsburg, IL
- $20 - $24 an hour
- Full-time
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Sales Representative
Action Development Corp —Springfield, IL
- $16 an hour
- Full-time
- Background check
- Merchandising
- Computer skills
- Health savings account
- Dental insurance
Quick Apply
9h
Retail Store Manager - Fannie May
FERRERO —Springfield, IL
- $43,000 - $57,000 a year
- Online Application
- Hospitality
- Inventory management
- Merchandising
- Health insurance
- Paid time off
MEMBER SERVICES REPRESENTATIVE
State of Illinois —Springfield, IL
- $48,895 - $76,276 a year
- Full-time
- Bilingual
- Research
- Math
- Health insurance
- Dental insurance
2d
Customer Service Representative
Springfield Clinic —Springfield, IL
- $18.22 - $26.42 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Travel
7d
Member Services Representative
Teachers Retirement System of the State of Illinois —Springfield, IL
- $48,895 - $76,276 a year
- Full-time
- Basic math
- Research
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
6d
Customer Care Representative I
Heartland Bank and Trust Company —Springfield, IL
- $17.08 - $21.86 an hour
- Full-time
- Communication skills
- Entry level
4h
Customer Service Rep
Brandt, Inc —Springfield, IL
- $48,000 - $55,000 a year
- Full-time
- Computer literacy
- Writing skills
- Office
2d
Customer Service Representative
Springfield Plastics Inc —Auburn, IL
- $18 - $25 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
Quick Apply
Customer Service Rep
Brandt Consolidated, Inc. —Springfield, IL
- $48,000 - $55,000 a year
- Full-time
- Computer literacy
- Writing skills
- Office
Quick Apply
1d
Customer Service Representative
QIK N EZ —Springfield, IL
- $16.00 - $16.50 an hour
- Part-time
- Background check
- Merchandising
- Pass drug screening
- Dental insurance
- Paid time off
Quick Apply
Retail Merchandise Associate
HomeGoods —Springfield, IL
- $15.00 - $15.50 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
9d
Customer Service Representative
The Habegger Corporation - Illinois/Iowa Regional Office —Springfield, IL
- $17 - $22 an hour
- Full-time
- Computer literacy
- Forklift
- Warehouse experience
- Profit sharing
- Health insurance
Quick Apply
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Springfield, IL
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Kaylie Snyder - State Farm Agent —Springfield, IL
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Lease Admin Coordinator II - REMOTE
Ryder System —Springfield, IL
- $18.25 - $18.50 an hour
- Remote
- Research
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Seasonal Customer Experience Representative - Springfield Airport
Enterprise Mobility —Springfield, IL
- From $17 an hour
- Urgently hiring
- 18 years or older
- High school diploma or GED
- Driver's License
- On-the-job training
INVENTORY CONTROL CLERK
Memorial Health —Springfield, IL
- $16.00 - $23.64 an hour
- Full-time
- Hospital
- Ability to walk for extended periods
- Basic math
12d
Retail Sales Associate
Skechers USA Retail, LLC —Springfield, IL
- $17.00 - $18.04 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
Quick Apply

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Patient Access Supervisor

Ensemble Health Partners -
Springfield, IL

Quick Apply

Job Details

Full-time
From $47,400 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Employee assistance program
Vision insurance
Professional development assistance
Life insurance

Qualifications

In-person patient registration
Customer communication
AI use case identification
Staff supervision
Teamwork
Team leadership
Team development
Health insurance knowledge
Patient portals
Productivity software
AI-driven automation
Associate's degree
Hospital experience
Analytics

Full Job Description

CAREER OPPORTUNITY OFFERING

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
The starting salary for this position is $47,400.00 annually, final compensation will be based on experience
This is a onsite evening position 4pm-12:30am

The Patient Access and Pre-Access Supervisor oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals. Manages scheduling, monitors KPIs, and ensures compliance with regulatory and organizational standards. Provides coaching and performance feedback, resolves complex patient and operational issues, and partners with clients to optimize front-end processes. Plays a key role in overseeing onboarding, training, and continuous development of staff, while driving initiatives that improve patient satisfaction and operational efficiency. Provides comprehensive support for client needs and assumes additional duties aligned with business priorities.

Manages scheduling, monitors KPIs, and ensures compliance with regulatory and organizational standards. Provides coaching and performance feedback, resolves complex patient and operational issues, and partners with clients to optimize front-end processes.
Plays a key role in overseeing onboarding, training, and continuous development of staff, while driving initiatives that improve patient satisfaction and operational efficiency. Provides comprehensive support for client needs and assumes additional duties aligned with business priorities.
Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily. Provides training for staff. Monitors daily productivity and communicates with staff.
Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually, or as requested.
Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedules in accordance with organizational policies. Minimizes overtime while maximizing productivity.
Responsible for upfront collection process tracking and monitoring. Assigns goals and provides coaching and corrective action as appropriate.
On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone. If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.
Assists with developing department processes and procedures. Conducts staff training, education, and development. Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
Acts as a resource person for staff and ancillary departments. Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.
Manages assigned projects regarding implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring.
Participates in daily facility activities as assigned by Patient Access Leadership. Gathering of statistical information of assigned. Works in the department as needed in designated areas.
Assists with staff evaluations. Maintains time/attendance system.
Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Ensemble Required License / Certification:

Certified Healthcare Access Management (CHAM)
Certified Revenue Cycle Representative (CRCR)

Job Experience:

1 to 3 Years

Required Knowledge, Skills and Abilities:

2 Year/ Associate degree or 4 year/ Bachelor’s Degree
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office.
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements, to include the exploration, experimentation, and application of AI.
This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

Innovation
Work-Life Flexibility
Leadership
Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Pay: From $47,400.00 per year

Benefits:

401(k)
Adoption assistance
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Education:

Associate (Required)

Experience:

Healthcare Supervisor: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience representative jobs in springfield, il

Patient Access Supervisor

Inside Sales/Customer Service Representative

Sales Representative

Retail Store Manager - Fannie May

MEMBER SERVICES REPRESENTATIVE

Customer Service Representative

Member Services Representative

Customer Care Representative I

Customer Service Rep

Customer Service Representative

Customer Service Rep

Customer Service Representative

Retail Merchandise Associate

Customer Service Representative

Spanish Bilingual Remote Customer Service Representative

Customer Relations Representative - State Farm Agent Team Member

Lease Admin Coordinator II - REMOTE

Seasonal Customer Experience Representative - Springfield Airport

INVENTORY CONTROL CLERK

Retail Sales Associate

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