Top 6 Customer support coordinator Jobs in Springfield, Il

Supply Center Coordinator - Brickworks Supply
Glen Gery —Springfield, IL
- Full-time
- Spanish
- Word processing
- Merchandising
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Telephonic Health Services Coordinator
Advanced Monitored Caregiving Inc. —Springfield, IL
- $19 - $20 an hour
- Full-time
- Remote
- Mid-level
- Communication skills
- Under 1 year
Nutrition Care Coordinator
Option Care Enterprises, Inc. —Springfield, IL
- $18.72 - $31.20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Health savings account
- Health insurance
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Service Operations Coordinator
Simplex Inc —Springfield, IL
- $24 - $27 an hour
- Microsoft Outlook
- English
- Mid-level
Quick Apply

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Customer Service Representative (CSR)/Teller - Yucan Drive
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Supply Center Coordinator - Brickworks Supply

Glen Gery -
Springfield, IL

Quick Apply

Job Details

Full-time

Qualifications

Computer operation
Customer communication
Customer returns handling
Word processing
Basic math
ERP systems
Client database systems
Continuous improvement
Retail store product knowledge
CRM system proficiency

Full Job Description

ABOUT THE COMPANY:

Glen-Gery Corporation is a wholly owned subsidiary of Brickworks Limited. Brickworks Limited (“The Group”) is a large Australian-listed group of companies. The Group has been in operation since the early 1900s, has a market capitalization exceeding $2.5 billion, and operates across 3 core business segments: Building Products, Land & Development, and Investments. The Group employs more than 2,000 FTE employees and operates nationally across Australia, recently acquiring Glen-Gery Corporation to add operations in the USA.

Founded in 1890, Glen-Gery Corporation is one of the nation’s largest brick manufacturers and operates eight brick manufacturing facilities. Glen-Gery products are sold nationally through a network of over 500 distributors as well as in Canada. Since entering the USA in 2018, Brickworks have acquired Sioux City Brick, Redland Brick and the distribution business of Southfield Corporation in Illinois and Indiana (Illinois Brick, Indiana Brick). The combined North American business now has more than 900 employees, operates across 40 locations, including 8 brick plants, 26 masonry supply/retail locations and 3 design studios.

Responsible for the customer service function including interaction between sales, plant management, distributors and other customers for product information, availability, orders, samples, credit, and complaint resolution. Must have a good knowledge of products and inventories to ensure timely and accurate responses to internal and external customer inquiries.

DUTIES AND RESPONSIBILITIES:

Provide product availability, pricing, and technical information as required.
Process orders, order changes, sample requests and coordinating shipments.
Responsible for processing purchase orders and accounts payables as needed.
Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
Perform basic credit functions and product complaint procedures as needed.
Provide quality resolutions to product complaints including coordination with accounting on credits, product returns and price reductions.
Maintain showroom displays and keep product literature up to date.

REQUIRED SKILLS/ABILITIES:

Excellent communication, interpersonal and negotiating skills.
Good organizational, math and computer skills (Excel, Word, ERP systems, CRM).
Strong problem solving/conflict resolution skills.
Knowledge of business principles, customer service, basic accounting, marketing.
Ability to learn technical product information.
Ability to support a team environment, company policies, procedures, continuous improvement.

QUALIFICATIONS:

College degree or relevant trade qualification is preferred
Bi-lingual in Spanish and English is beneficial
Minimum 3 years’ customer service experience, preferably in the building materials industry.
Forklift experience (preferred)

This job description is not intended to be all inclusive and as such, the employee will also be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.

Equal Opportunity Employer

#BWSNA

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer support coordinator jobs in springfield, il

Supply Center Coordinator - Brickworks Supply

Telephonic Health Services Coordinator

Nutrition Care Coordinator

Service Operations Coordinator

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I want to receive the latest job alert for customer support coordinator in springfield, il

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