Top 206 Guest experience manager Jobs in Springfield, Il

Assistant General Manager
CROWNE PLAZA SPRINGFIELD —Springfield, IL
- $90,000 - $100,000 a year
- Microsoft Word
- Sales
- Writing skills
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Hotel General Manager
Comfort Suites Springfield —Springfield, IL
- $65,000 - $75,000 a year
- Weekends as needed
- Hotel
- Conflict management
- Organizational skills
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Dual Property General Manager
CROWNE PLAZA SPRINGFIELD —Springfield, IL
- $155,000 - $165,000 a year
- Full-time
- Hotel
- Ability to lift 50 pounds
- Senior level
- Disability insurance
- Health insurance
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Office Service Generalist
Sikich —Springfield, IL
- $21.49 - $36.57 an hour
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Wellness program
- Paid parental leave
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2d
Assistant General Manager - Floater
Drury Hotels Company LLC —Springfield, IL
- $57,866.99 - $86,800.49 a year
- Full-time
- Mid-level
- Hotel
- Bachelor's degree
- Disability insurance
- Health insurance
7d
Location Maintenance & Repair Technician - White Oaks Mall, IL Part-Time
Smarte Carte —Springfield, IL
- $21 an hour
- Overtime
- Customer service
- Writing skills
- Driver's License
- Cell phone reimbursement
- 401(k) matching
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Kitchen Manager
Cooper's Hawk Winery & Restaurants —Springfield, IL
- $55,000 - $65,000 a year
- Weekends as needed
- Hospitality
- Bar
- ServSafe
- Paid parental leave
- AD&D insurance
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Automotive Store Manager
CheckPoint Tire & Service Center —Chatham, IL
- $65,000 - $150,000 a year
- 5 years
- Mid-level
- Cash register
- Paid holidays
- Health insurance
Convention Services Manager - PT
CROWNE PLAZA SPRINGFIELD —Springfield, IL
- $55,000 - $60,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
9d
Hotel General Manager
SpringHill Suites by Marriott —Springfield, IL
- $55,000 - $65,000 a year
- Full-time
- Supervising experience
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
8d
Hospital Liaison
Crest Health Care —Springfield, IL
- $65,000 - $80,000 a year
- Full-time
- Hospital
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
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Front Desk Coordinator/Reception Job
Vision Source —Springfield, IL
- Full-time
- Clinic
- Entry level
DIR - CLINICAL SVCS - BH
Lincoln Prairie Behavioral Health Center —Springfield, IL
- $95,630 - $120,000 a year
- Full-time
- 5 years
- Licensed Clinical Social Worker
- Children
- Health insurance
- Dental insurance
Floor Manager
Malibu Jack's Springfield —Springfield, IL
- $50,000 - $64,000 a year
- Weekends as needed
- Mid-level
- 21 years or older
- Ability to stand for extended periods
Quick Apply
Retail Store Manager
Shangri-La —Springfield, IL
- $60,000 - $72,000 a year
- Weekends as needed
- Writing skills
- Merchandising
- Employment & labor law
Quick Apply
District Manager
Hardee's —Springfield, IL
- Full-time
- 18 years or older
- Sales
- Writing skills
Quick Apply
Front Desk Agent
Hilton Garden Inn Springfield —Springfield, IL
- $15 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Mgr, Strategic Account Royal
Royal Caribbean Group —Springfield, IL
- $75,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
10d
Patient Access Specialist - Urgent Care
Springfield Clinic —Springfield, IL
- $16.86 - $23.60 an hour
- Full-time
- OSHA
- Computer literacy
- Urgent Care
Laundry Attendant
Hilton Garden Inn Springfield —Springfield, IL
- Full-time
- 18 years or older
- No experience needed
- Hotel
- Health savings account
- AD&D insurance
Quick Apply

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guest experience manager jobs near springfield, il

Assistant General Manager

CROWNE PLAZA SPRINGFIELD -
Springfield, IL

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Job Details

$90,000 - $100,000 a year

Qualifications

Hotel cost control
Customer communication
Staff supervision
Writing skills
Staff scheduling
Operations coordination planning
Team scheduling
English
Managing hospitality teams
Financial management report preparation
Revenue forecasting
Team management
Profit & Loss statement
Contracts
Negotiating purchasing contracts
Hotel operations budget management
Profit and loss analysis
General management
Organizational budget management
Team building

Full Job Description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Assists in the Management of the hotel operation to ensure efficient and profitable operations. Ensures guest satisfaction of all outlets by maintaining and managing the highest standards of products and services while maximizing profitability through cost and labor control. In the absence of the General Manager, acts as the General Manager.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.
Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Oversee and ensure internal audit standards are met.
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement

Perform other duties as requested by management

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

Minimum of 4+ years hotel management experience of Department Head or above.
Full Service Hotel Experience
The candidate will have the ability to create a profitable culture of accountability and have a proven track record of building a cohesive team while facilitating the accomplishment of goals.
Requires proven managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.
Excellent verbal and written English communication and listening skills.
Ability to read and communicate verbally and in writing and prepare complex occupancy reports.
Strong computer skills in MS Word, Excel, PowerPoint with an understanding of the hotel systems preferred.
Must have financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling. .

PHYSICAL DEMANDS

Ability to stand and move throughout front office and continuously performs essential job functions.
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.

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Refine Your Search

guest experience manager jobs in springfield, il

Assistant General Manager

Hotel General Manager

Dual Property General Manager

Office Service Generalist

Assistant General Manager - Floater

Location Maintenance & Repair Technician - White Oaks Mall, IL Part-Time

Kitchen Manager

Automotive Store Manager

Convention Services Manager - PT

Hotel General Manager

Hospital Liaison

Front Desk Coordinator/Reception Job

DIR - CLINICAL SVCS - BH

Floor Manager

Retail Store Manager

District Manager

Front Desk Agent

Mgr, Strategic Account Royal

Patient Access Specialist - Urgent Care

Laundry Attendant

I want to receive the latest job alert for guest experience manager in springfield, il

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