Top 8 Helpdesk technician Jobs in Springfield, Il

IT Help Desk Technician
United Community Bank —Auburn, IL
- $17 - $21 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Paid jury duty
- Disability insurance
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Field Service Technician - Champaign/Urbana, IL
CVS Health —Springfield, IL
- $18.50 - $38.82 an hour
- Weekends as needed
- High school diploma or GED
- Driver's License
- Travel
- Health insurance
- Dental insurance
Field Service Technician - 2nd shift - Chicago, IL
GLORY —Illinois
- $20 - $27 an hour
- Weekends as needed
- Customer service
- Military
- Computer literacy
- Paid parental leave
- AD&D insurance
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Field Service Technician - Columbia, SC
GLORY —Illinois
- $20 - $27 an hour
- Weekends as needed
- Customer service
- Military
- Computer literacy
- Paid parental leave
- AD&D insurance
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5d
Field Service Technician - Albany, GA
GLORY —Illinois
- $22.48 - $27.00 an hour
- Weekends as needed
- Customer service
- Military
- Computer literacy
- Paid parental leave
- AD&D insurance
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4d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Springfield, IL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Computer Services Paraprofessional
Illinois Education Association —Springfield, IL
Valid driver’s license required. Assists in maintaining IEA license lists for virtual platforms as needed. Minimum high school diploma or college coursework…
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11d
Staff Specialist (Information Technology/Communication Systems Specialist II)
State of Illinois —Springfield, IL
Under general direction, serves as a Staff Specialist for the Department of Innovation & Technology (DoIT), performing highly complex technical functions…
$8,571 a month
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Dasco HME LLC —Westerville, OH
Support may include but is not limited to answering questions from associates, partners, and vendors, troubleshooting problems, teaching or instructing…
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Brooksource —Etna, OH
Resolve first level service calls in a timely, accurate, and professional manner. Evaluate documents, prioritize, and resolve support calls.
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5d

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IT Help Desk Technician

United Community Bank -
Auburn, IL

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Job Details

Full-time
$17 - $21 an hour

Benefits

Paid jury duty
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Military leave
Vision insurance
Life insurance

Qualifications

Computer operation
Customer communication
Confidential information handling
Microsoft Excel
Basic math
English
Typing
Productivity software
Banking

Full Job Description

Job Description:

Shift: First Shift

United Community Bank is seeking an IT Technician to join our Helpdesk team. This individual will work from our Auburn, Illinois location and will be responsible for end user computing support. They will also provide additional support to our System Administrators. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of approved diagnostics and help tools, as well as require the individual to give hands on help at the desk level.

Essential Duties and Responsibilities:

Evaluate urgency of issues, select, and take appropriate steps toward resolution or escalation
Install hardware and peripheral components such as monitors, keyboards, printers and scanners
Load appropriate software packages such as operating systems, networking components and office applications
Provide telephone, in-person and online support to end-users
Keep all assigned non-ticket tasks up to date along with resolution dates for each task
Responsible for imaging and building workstations and laptops
Responsible for patching user machines and servers
Responsible for Active Directory user changes, maintenance, and general housekeeping
Assist in providing support for audio/visual equipment in conference and training rooms
Working knowledge of mobile device technologies and OS
Responsible for printer maintenance and troubleshooting including print server and print queues
Responsible for the development and maintenance of all end user Desktop FAQs and "How To" articles
Escalate network/technical issues to IT Helpdesk Manager, and provide sufficient information to maintain continuity to assist with troubleshooting and problem resolution
Provide proactive communication and notification to users of pending or upcoming problems, outages, or other service issues
Other related duties as assigned

Experience and Skills:

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements:

Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
Experience using ITI/Director a plus

Education/Experience Requirements:

Associate's degree or Vocational training in Computer Science/MIS or equivalent experience preferred
Experience with Powershell, SQL, JavaScript, XML or similar scripting and logic experience a plus

Additional Requirements:

Previous customer service skills preferred
Strong attention to detail and accuracy
Strong time management and organizational skills
Ability to practice discretion and handle confidential information in a professional manner
Ability to handle sensitive and confidential situations and comprehend the level of confidentiality that comes along with the position and protecting employee's, customer and Bank information
Problem Solving/Analysis skills
Ability to communicate effectively with customers and coworkers
Ability to read, write and comprehend simple instructions, short correspondence and memos
Ability to perform basic mathematical calculations and to work with mathematical concepts and apply them to work situations
Ability to manage and execute more than one task at a time
Ability to define problems, collect data, establish facts, and draw vaild conclusions
Ability to independently perform duties, establish priorities and meet deadlines with limited supervision
Ability to adhere to safety and compliance regulations and procedures
Knowledge of financial institution regulations
Ability to excercise sound judgement that is consistent with established policies, procedures and business practices
General knowledge of bank procedures and how they apply to other areas of the bank

Attendance Requirements:

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations:

None required

Working Conditions:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

Requires bending, stooping or standing as necessary
Requires the ability to hear, speak and/or signal people
Effectively communicate verbally, in writing, and in English
Requires manual dexterity, typing, and the ability to key in transactions
The employee may occasionally lift and/or move up to 25 pounds

Job Benefits:

The following benefit programs are available to all employees:

401(k) retirement plan (requires 30 days of employment, age 20)
Paid Leave Time
Free checking account including identity theft and cellphone protection, Roadside Assistance and more
Free savings account & Safety Deposit Box
Cashier's checks

In addition, the following benefits are available to all full-time employees after meeting eligibility requirements:

Vacation time (requires 30 days of employment)
Sick/Personal Time (requires 90 days of employment)
Holidays
Jury Duty leave
Health Insurance (requires 30 days of employment)
Dental Insurance (requires 30 days of employment)
Vision Insurance (requires 30 days of employment)
Life Insurance (requires 30 days of employment)
Short-Term Disability Insurance (requires 30 days of employment)
Long-Term Disability Insurance (requires 30 days of employment)
Section 125 Cafeteria Plan including Flexible Spending Accounts (requires 30 days of employment)
Tuition Reimbursement
Military Leave

Some benefit programs require contributions from the employee and all begin on the first of the month after eligibility is met. Certain benefits provided by United Community Bank are governed by plan documents.

Please visit https://ucbbanks.com/careers for more information on UCB's complete benefit package.

From: United Community Bank

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