Date Posted:
2026-05-26
Country:
United States of America
Location:
US-IL-REMOTE
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.
Play a vital role in shaping the future of airport technology and enhancing passenger experiences. If you’re a tech-savvy leader with a passion for solving complex challenges and thrive in fast-paced environments, we want you on our team! Our Connected Aviation (CA) Airports Group provides hardware & systems to airports to support passenger processing.
The Site Lead manages the technicians responsible for the testing, evaluation, implementation, and support of various platforms (hardware, software, operating systems, and systems tools). We are seeking a forward thinking, committed, and experienced airport / airline professional to join the team. Key responsibilities include working with airport partners and vendors, interfacing with various stakeholders, understanding and troubleshooting airport common use systems, and overseeing the operational satisfaction of our customers. Regardless of role, we expect excellent interpersonal and communication skills across all hires at Collins Aerospace. We look for candidates who will thrive here, meaning they demonstrate clear communication, embrace open feedback, trust their colleagues, and are driven to execute, deliver, and complete projects independently and efficiently.
This role is based on-site at O'hare International Airport in Chicago, IL and typical work hours are Monday-Friday 8am to 5pm. Position may require atypical hours at times based on customer need.
Serve as primary customer liaison with a variety of airlines and the Airport Authority; assure continual compliance of service level performance and reporting, ensuring local procedures are in compliance.
Review technical and customer support specifications and provide recommendations on best value to meet customer requirements.
Responsible for overall local network, server and desktop hardware maintenance, system support and necessary escalation of service issues.
Maintain regular progress communication with the Airport Authority and take any remedial action for deficiencies.
Develop and maintain on-site policies and procedures.
Interface with senior management to communicate status of projects.
Monitor and ensure services align with SLAs.
Provide consultation and advice to system and network administration in the Common Use platform in the airport.
Ensure that all site technicians are trained & certified prior to start of service.
Maintain on-site employee relations including, but not limited to, scheduling, day-off planning, hiring, performance management, disciplining, and dismissal.
Qualifications You Must Have
Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field.
You will need to obtain and maintain SIDA (Security Identification Display Area) badging and SIDA training. This includes Security Threat Assessment (STA) and a fingerprint-based Criminal History Records Check (CHRC) for access to certain Federally regulated areas at multiple airports.
Experience in the Airport or Airline Industry Technical Field, two years of which are specific to CUTE (Commone Use Terminal Equipment) application software.
Experience with cultivating and maintaining client relationships with service providers, stakeholders, and key airport partners, ensuring communication, collaboration, and the delivery of services.
Strong written and verbal communication skills are key, as you’ll be interacting with a diverse group of people.
Proficiency in MS Office products.
Familiarity with IT systems, network infrastructure, or airport management software.
Ability to prioritize and handle several issues simultaneously—without dropping the ball.
Role Type
- Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
What We Offer
Some of our competitive benefits package includes:
- Medical, dental, and vision insurance.
- Three weeks of vacation for newly hired employees.
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
- Tuition reimbursement program.
- Student Loan Repayment Program.
- Life insurance and disability coverage.
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
- Birth, adoption, parental leave benefits.
- Ovia Health, fertility, and family planning.
- Adoption Assistance.
- Autism Benefit.
- Employee Assistance Plan, including up to 10 free counseling sessions.
- Healthy You Incentives, wellness rewards program.
- Doctor on Demand, virtual doctor visits.
- Bright Horizons, child and elder care services.
- Teladoc Medical Experts, second opinion program.
- And more!
Learn More and Apply Now!
Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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