Medical Social Associate - Student Support Coordinator
Posting Category:
About UIS: Located in the state capital, the University of Illinois Springfield is one of three members of the University of Illinois system. The University serves more than 4,000 students in 44 graduate and 56 undergraduate programs. You are encouraged to visit the university web page at http://www.uis.edu.
Application deadline: 7/27/2026
Minimum Starting Salary: $23.90 per hour / 37.5 hour work week
Summary:
The Student Support Coordinator provides comprehensive case management and coordination of student services to support academic success and overall well-being. This position manages and responds to complex student concerns, including crisis and emergency situations involving mental health, medical, social, economic, and transitional challenges that may impede student success. The role is responsible for coordinating timely and appropriate responses to student needs, including assessment, referral, and follow-up support. This includes development and monitoring of individualized success and aftercare plans, particularly for students returning from crisis or intensive support services. The Student Support Coordinator collaborates closely with campus and community partners, including counseling services, health providers, public safety, and academic units, and serves as a key liaison to faculty, staff, students, and families. The position also supports outreach, training, and program development to enhance institutional capacity to respond to students in distress and promote student success.
Duties & Responsibilities:
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Provides case management and coordination of campus and community services for students experiencing complex or high-risk concerns. Maintains ongoing communication to assess needs, monitor progress, and ensure timely access to appropriate resources. Serves as an advocate for student success.
- Collaborate with campus departments and external partners, including counseling services, health providers, public safety, and community agencies, to coordinate responses to student concerns. Develops and maintains strategic relationships to support effective service delivery and student outcomes.
- Develops, implements, and monitors individualized success and aftercare plans, particularly for students transitioning from crisis or intensive support services. Maintains accurate and timely records of services and interventions in accordance with university standards and best practices.
- Provides consultation and guidance to faculty, staff, students, and families regarding students of concern, including assessment of risk and appropriate intervention strategies. Serves as a liaison to campus partners such as the Dean of Students Office, Campus Behavioral Intervention Team, Counseling Services, Housing, Disability Services, and academic units.
- Provides supportive intervention and crisis response as needed, including assisting with urgent or emergent situations and facilitating appropriate referrals.
- Conducts outreach, prevention programming, and training to increase awareness and capacity to respond to students in distress. Assists with functional supervision of graduate interns and student staff, as applicable.
Minimum Qualifications:
1. A. Bachelor's degree with a major in the social work or behavioral science or related health specialty from an accredited college or university.
OR
B. Master's degree in social or behavioral science or related health specialty from an accredited college or university.
2. One year of progressively more responsible full-time experience in the practice of social services/agencies, medical/clinical, or student support services setting maintaining acceptable standards of practice.
Knowledge, Skills & Abilities:
Basic knowledge of social work practices.
General Knowledge of principles and processes for providing customer service.
Knowledge of psychology concerning human behavior.
Demonstrated skill in interview techniques.
Complex problem solving skills.
Judgment and decision-making skills.
Social perceptiveness skills.
Ability to establish good working relationships with other professionals, community agencies, and students and families.
Ability to communicate effectively in writing.
Employment Policies and other information:
Failure to accurately describe work experience, or failure to submit college transcripts may result in an applicant not being admitted to the exam.
The University of Illinois System is an equal opportunity, affirmative action employer dedicated to building a community of excellence, equity, and diversity. We are committed to fostering an inclusive environment and we welcome applications from qualified individuals of all backgrounds and identities. The University of Illinois System does not discriminate against any applicant or employee based on their real or perceived race, color, religion, sex, national origin, ancestry, age, order of protection status, genetic information, marital status, disability, sexual orientation including gender identity, unfavorable discharge from the military or status as a protected veteran and will comply with all federal and state nondiscrimination, equal opportunity and affirmative action laws, orders and regulations. Visit University of Illinois Non-Discrimination Statement
The University of Illinois System conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Convictions are not a bar to employment. Background checks will be performed in compliance with state and federal law.
The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment.
As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.
This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
UIS employment in this role is not covered by Social Security, and instead, is covered by the State University Retirement System.
- You will not pay Social Security taxes and your earning will not be on your Social Security Record. (Your record will, however, show your Medicare wages.
- Your pension from the State Universities Retirement System may affect the amount of your:
- Social Security benefit and
- Social Security benefit as a spouse
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted by contacting UIS HR at [email protected] or call 217-206-6652.
***Please Note: All postings close at 5:00pm CST on the posting close date.***
