Top 12 Banking center specialist Jobs in Springfield, Ma

Banking Center Specialist
Country Bank for Savings —Ludlow, MA
- $22 - $29 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- 401(k)
- Tuition reimbursement
Quick Apply
11d
Customer Support Specialist
Monson Savings Bank —Wilbraham, MA
- $18 - $22 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Financial Advisor - Hartford County, CT
Thrivent —Hartford, CT
- Up to $150,000 a year
- Background check
- Mid-level
- Business development
- Paid training
- AD&D insurance
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Manager, Business Tax Services Insurance
KPMG —Hartford, CT
- Full-time
- CPA
- 5 years
- Bachelor's degree
- Disability insurance
- Health insurance
Contact Center - Member Service Specialist
UMassFive College Federal Credit Union —Hadley, MA
- $22.84 - $34.26 an hour
- Full-time
- Hybrid work
- Computer literacy
- Research
- Mid-level
- Profit sharing
- Disability insurance
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Practice Management Consultant - Financial Management
MassMutual —Springfield, MA
- $159,800 - $209,700 a year
- Background check
- 3 years
- Analysis skills
- Commuter assistance
- Paid holidays
Customer Care Center Specialist
Country Bank for Savings —Ware, MA
- $20 - $25 an hour
- Part-time
- Microsoft Outlook
- Writing skills
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Procurement Specialist & Office Administrator
M/A Com Technolgy Solutions —Northampton, MA
- $17 - $27 an hour
- Microsoft Excel
- Computer literacy
- English
- Dental insurance
- 401(k)
Item Processing Application Specialist - Req# 601
COCC —Avon, CT
- $48,110 - $66,104 a year
- Full-time
- Research
- Analysis skills
- US work authorization
- Wellness program
- Tuition reimbursement
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Project Controls Specialist I
Qualus —Hartford, CT
- $100,000 - $133,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
10d
Sr. Relationship Manager, Global Commercial Banking - Healthcare, Education, Not-for-Profit (Stamford, New Haven, Hartford)
Bank of America —Hartford, CT
- $120,000 - $235,000 a year
- Full-time
- Writing skills
- Data analysis skills
- Office
11d

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Universal Banker
M&T Bank —Agawam, MA
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
$18.68 - $31.14 an hour
MEMBER CONTACT CENTER REP
Freedom Credit Union —Springfield, MA
Answer incoming calls, determines the needs of the caller and verify the caller’s identity, minimizing the caller’s time and effort in resolving their concern.
$19.54 - $28.60 an hour

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Customer Service Specialist
defi AUTO LLC —Columbus, OH
The Customer Service Specialist is responsible for managing a high volume of inbound and outbound calls, helping customers understand their account status,…
$20 an hour
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6d
Transaction Specialist IV
JPMorganChase —Westerville, OH
As a Transactions Specialist IV within JPMorganChase, you will play a pivotal role in managing customer accounts, handling inquiries, and maintaining…

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banking center specialist jobs near springfield, ma

Banking Center Specialist

Country Bank for Savings -
Ludlow, MA

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Job Details

Full-time
$22 - $29 an hour
11 days ago

Benefits

401(k)
Tuition reimbursement
Paid time off

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Being a Country Bank team member has a lot of perks! Our competitive total compensation package and comprehensive benefit package include:

401(k) Plan with a generous employer contribution plus match;
Income protection benefits;
Educational assistance and tuition reimbursement benefits;
Generous total paid time off, and more

Country Bank is a growing mutual community bank with locations in Hampden, Hampshire and Worcester counties. We are Made to Make a Difference in the lives of our customers, our communities, and for our team members every day since 1850. It is our people that drive our success and create our inclusive and engaging culture. We’re excited to meet you to discuss our career opportunities and how you can make a difference as a part of our growing Retail Banking team!

About the Job:

Under the supervision of the Retail Banking Officer, the Float Banking Center Specialist, based out of our Ludlow Banking Center, plays an integral role in ensuring that an exceptional customer experience is achieved end-to-end in each banking interaction. Banking Center Specialists build and expand relationships by providing tailored service to each customer through active listening and engagement to understand their financial needs and goals. This role is also responsible for accurately operating a cashbox, cash recycler and vaults, along with opening new accounts, accepting loan applications and managing various account maintenance and servicing requests and troubleshooting.

The hiring range for this position is: $22.00 - $29.00 hourly.

Status: Full Time, 37 hours per week

Duties and Responsibilities:

Identifies and pursues opportunities to build and deepen customer relationships by actively listening and engaging the customer to understand their current and future financial needs and priorities. Offers Country Bank solutions and educates customers on products, promotions and digital services to assist the customer in reaching their financial goals. Meets all defined growth and sales goals, as well as achieves at least acceptable average satisfaction ratings on all customer surveys.
In each customer interaction, takes ownership of the customer’s request and manages the customer experience from end-to-end to ensure outstanding customer satisfaction. Appropriately involves referral partners in working together to meet the customer’s request, and uses sound judgement to resolve or escalate customer issues. Responsible for identifying appropriate follow-up timelines and mediums based on customer preferences, and following through to make sure the customer is kept updated.
Opens various types of new accounts, including consumer, business, and retirement. Ensures proper identification is collected for various entity types and prepares and collects appropriate applications and agreements. Provides customers with instructions and education on self-service set-up products.
Manages all levels of account servicing requests such as processing address changes, issuing new ATM/Debit cards, enrolling and troubleshooting for online banking, and assisting customers with ATM/Debit fraud resolution.
Processes financial transactions for customers including deposits, withdrawals, loan payments, cashing checks, issuing cashier’s checks, entering wire transfers and ordering foreign currency. May provide certain transaction exceptions, within policy or procedural guidelines. Performs transactions and balances a cash box, cash recycler, and vault daily while maintaining an excellent balancing record in compliance with the Bank’s established Banker Performance Criteria.
Originates and closes home equity lines of credit and consumer loans.
Follows Bank procedures to independently open and close Banking Centers daily.
Models and promotes the Country Bank Experience for all staff. Participates in and facilitates role-play and skill building exercises, both independently and with the Banking Center team, to increase comfortability and improve technique in engaging the customer and identifying potential roadblocks to an outstanding customer experience.
Maintains knowledge of and compliance with applicable federal, state and local laws and regulations governing the activities of the Bank.
Participates in Bank promotions and community events to increase outreach and foster new business opportunities.
Responsible for building long-lasting relationships with customers both internal and external, community and colleagues through the embodiment of our Core Values: Integrity, Service, Teamwork, Excellence and Prosperity.

Knowledge and Skills:

Work independently and as part of a team
Strong in customer service and sales
Strong verbal and written communication skills
Ability to make effective presentations in a group setting
Basic knowledge of Microsoft Office suite, including Excel, Outlook, PowerPoint, and Word

Education and Work Experience:

A High School diploma or equivalent is required, along with a minimum of one year of customer service or sales experience. Work experience in the banking and/or finance industry is preferred, as well as experience with cash handling. Must acquire and maintain a Notary Public license and active registration with the Nationwide Mortgage Licensing System

Working Conditions/Physical Requirements:

This position is in an office environment, which means the physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards, with a moderate level of noise. Prolonged periods of sitting and looking at a computer screen with freedom of movement on a regular basis is expected. Minimal physical effort is required but could include: repetitive motion of wrists and fingers; talking and hearing; and handling of light materials and supplies. This position may require some travel between offices.

Country Bank is an Equal Opportunity Employer. Diverse applicants encouraged to apply.

Quick Apply

Refine Your Search

banking center specialist jobs in springfield, ma

Banking Center Specialist

Customer Support Specialist

Financial Advisor - Hartford County, CT

Manager, Business Tax Services Insurance

Contact Center - Member Service Specialist

Practice Management Consultant - Financial Management

Customer Care Center Specialist

Procurement Specialist & Office Administrator

Item Processing Application Specialist - Req# 601

Project Controls Specialist I

Sr. Relationship Manager, Global Commercial Banking - Healthcare, Education, Not-for-Profit (Stamford, New Haven, Hartford)

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