Top 13 Benefits administration trainer Jobs in Springfield, Ma

Policyholder Services Tech Specialist
MassMutual —Springfield, MA
- $59,900 - $75,500 a year
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Commuter assistance
- Paid holidays
3h
Technical Field Trainer – Stations/Field Engineering
Eversource Energy Service Company —Springfield, MA
- $133,290 - $148,100 a year
- Full-time
- Classroom
- Microsoft Excel
- Engineering
- On-the-job training
2d
Director of Safety & Training
CTTRANSIT —Hartford, CT
- $110,000 - $120,000 a year
- Nights as needed
- Customer service
- Word processing
- CDL
- Paid holidays
- Disability insurance
12d
Endoscopy Tech
Baystate Health —Springfield, MA
- $21.95 - $29.82 an hour
- Full-time
- Vital signs
- BLS Certification
- High school diploma or GED
- 403(b) matching
- Health insurance
11d
Retail Trainer, Florence MA
Florence Bank —Florence, MA
- $23.93 - $36.42 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
- Profit sharing
- Wellness program
Quick Apply
Endoscopy Technician – Clinical Support
Baystate Health —Springfield, MA
- $21.95 - $29.82 an hour
- Per diem
- Vital signs
- Surgery
- BLS Certification
- 403(b) matching
- Health insurance
Manager, Lab Quality and Phlebotomy
Baystate Health —Springfield, MA
- $118,934 - $161,720 a year
- Full-time
- Hospital
- Bachelor of Science
- 3 years
- 403(b) matching
- Health insurance
12d
Environmental Health & Safety Compliance Officer
Town of Manchester —Manchester, CT
- $75,000 - $91,163 a year
- Bilingual
- 5 years
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Case Manager, Supportive Services
Craig's Doors —Amherst, MA
- $21 - $23 an hour
- Email
- Background check
- Spanish
- Microsoft Outlook
- Paid training
- Mileage reimbursement
Quick Apply
14d
School-Based Trainer
American School for the Deaf —Hartford, CT
- Full-time
- School experience
- Classroom
- Mid-level
Quick Apply
School-Based Clinician / Assessment Specialist
River Valley Counseling —Easthampton, MA
- $68,000 a year
- Spanish
- English
- Mid-level
- Continuing education credits
- 403(b) matching
Quick Apply
RN, Oncology Infusion Nurse, Cancer Center
Baystate Health —Springfield, MA
- $72,800 - $130,728 a year
- Full-time
- Nursing
- RN License
- Hospital
- 403(b) matching
- Health insurance
21h

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Paramedic
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Employee Benefits Account Coordinator / Benefit Specialist
Higginbotham —Dublin, OH
Policy Implementation: Manage the implementation of new benefit policies by acting as the liaison between the carrier and the client; assist the client with…
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Policyholder Services Tech Specialist

MassMutual -
Springfield, MA

Apply Now

Job Details

Full-time
$59,900 - $75,500 a year
3 hours ago

Benefits

Commuter assistance
Caregiver leave
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
401(k) 10% Match
Bereavement leave

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Overview

To meet our customers' needs, our customer service team leverages process improvements, data, and technology solutions. We have transformed our operating model to realize our vision of delivering personalized and exceptional experiences when they matter most.

In our customer service roles, you'll receive a competitive base salary and be eligible for a performance-based bonus. We prioritize work-life balance, with structured days that ensure when you're done with work, you're truly done. Our call center operates Monday through Friday, giving you your weekends free. From your first day of employment, you'll have access to a comprehensive benefits package (if scheduled for 20+ hours per week), which includes health, life, and retirement plans, along with additional perks to support your well-being.

Job Description

Policyholder Services Technical Specialist

Full-Time (Hybrid - Springfield, MA)

The Policyholder Services Technical Specialist is a customer-centric role for individuals proficient in policy servicing and complex problem resolution within the In-force Services organization.

In this role, you will operate with a high degree of autonomy, acting as a technical expert and primary point of ownership for complex servicing scenarios. You will own complex transaction cases, resolve high-profile customer inquiries, and manage research requests that require deep product knowledge and analytical skill.

You will play a critical role in ensuring policy servicing activities are executed accurately, efficiently, and in compliance with corporate and regulatory standards, while also helping to improve processes and enhance the overall customer experience.

The Team

The Annuity In-force Services team is comprised of policyholder specialists, tech specialists and consultants with a variety of tenure in Operations. The team is responsible for complex transaction processing, servicing advisor requests and supporting customer care teams through research referrals.

Additionally, the team works closely with our business partners in MM India, who support the standard In-force workflows. Collaboration with Life In-force, New Business, Claims, Service Centers, Actuary, Compliance, Law, Internal Audit, Shared Services and Business Support/BAU teams is critical for ongoing success of the department.

The Impact

In this role, your responsibilities will include, but will not be limited to:

Resolving complex service requests and escalations by conducting in-depth research, analyzing transactions, and ensuring timely, accurate outcomes that protect the customer experience and mitigate risk.
Contributing to problem solving and root cause analysis, identifying trends in service issues, complaints, and errors, and recommending sustainable solutions that improve processes and reduce operational risk.
Performing advanced technical processing and controls, including policy transactions, billing, collections, disbursements, and resolution of suspense/out-of-balance conditions in partnership with internal stakeholders.
Acting as a subject matter expert, providing guidance, training, and technical support to customers, agents and business partners across Insurance Operations and related teams.

The Minimum Qualifications

2+ years experience in insurance, financial services, operations, customer service, claims, policy administration, or account servicing
1+ years experience researching and resolving complex customer, policy, account, or transaction issues
High School Diploma or equivalent

The Ideal Qualifications

2+ years of experience with Annuity products
Experience handling escalated customer issues or high-profile cases.
Experience serving as a subject matter expert, trainer, or resource for peers
Experience identifying trends and recommending process improvements
Strong business acumen and understanding of products, systems, and processes
Excellent verbal and written communication skills; including telephone, email, face-to-face and video-based communications
Strong organizational skills and ability to prioritize and multitask
Collaborative mindset with the ability to influence, build trust, and foster relationships
Critical thinking and data-driven problem-solving skills
Demonstrates humility, respect, urgency, curiosity, and courage

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
A collaborative environment where perspectives are welcomed
Access to learning, development, and internal networks that support continuous growth and skill-building over time
Employee-led communities and forums that foster connection, learning, and inclusion across the organization
A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

#LI-MM1

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $59,900-$75,500

Award-Winning Culture

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.

We strive to build a thriving community where everyone is valued, included, and feels that they belong.

At MassMutual, we Live Mutual.

How We Work

MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.

Benefits for the whole you (and your loved ones)

There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.

Explore some of our offerings below.

Paid Time Off

In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health.

Health & Well-Being

In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.

Financial Well-Being

In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.

Taking Care

MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.

Giving Back

MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually.

Commuter Benefits

MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.

Apply Now

Refine Your Search

benefits administration trainer jobs in springfield, ma

Policyholder Services Tech Specialist

Technical Field Trainer – Stations/Field Engineering

Director of Safety & Training

Endoscopy Tech

Retail Trainer, Florence MA

Endoscopy Technician – Clinical Support

Manager, Lab Quality and Phlebotomy

Environmental Health & Safety Compliance Officer

Case Manager, Supportive Services

School-Based Trainer

School-Based Clinician / Assessment Specialist

RN, Oncology Infusion Nurse, Cancer Center