Top 112 Center manager Jobs in Springfield, Ma

Customer Care Center Manager
Monson Savings Bank —Wilbraham, MA
- $67,000 - $82,000 a year
- Full-time
- Computer literacy
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Practice Manager, Central Intake Call Center
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $97,500 a year
- Hybrid work
- Word processing
- Mid-level
- Master's degree
Chief Quality Control Inspector - 2nd Shift
VSE AVIATION —Bloomfield, CT
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Clinical Program Manager
Center for Human Development —Springfield, MA
- $68,000 - $70,000 a year
- CPR Certification
- Master of Social Work
- 5 years
Quick Apply
5d
NDT Technician II - Eddy Current
VSE AVIATION INC (US) —Bloomfield, CT
- Full-time
- Background check
- Senior level
- Associate's degree
Machinist IV- 1st & 2nd Shift (CNC Campbell Grind or CNC Turn)
VSE AVIATION INC (US) —Bloomfield, CT
- Full-time
- Background check
- English
- 3 years
Quality Assurance Inspector II, MRO
VSE AVIATION INC (US) —Bloomfield, CT
- Full-time
- Background check
- English
- Mid-level
Machinist I-Honing
VSE AVIATION —Bloomfield, CT
- Full-time
- Microsoft Word
- Computer literacy
- Mid-level
Night Shift Operations Manager
Accurate Personnel —Hartford, CT
- $60,000 - $70,000 a year
- Overnight shift
- 8 years
- Bachelor's degree
- In-person
Quick Apply
Registered Nurse (RN) Full-Time
Healogics —Springfield, MA
- $41.98 - $52.90 an hour
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Nursing Supervisor Behavioral Health RN Per Diem
Trinity Health Of New England —Hartford, CT
- Part-time
- CPR Certification
- Nursing
- RN License
Quick Apply
11d
Registered Nurse (RN) Full-Time
Healogics —Palmer, MA
- $41.98 - $52.90 an hour
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Fulfillment Center Manager
Enstall —Westfield, MA
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Mid-level
- Residential
- Paid parental leave
- Paid holidays
Quick Apply
Special Access Programs Center of Excellence (COE) Manager (Hybrid)
Pratt & Whitney —East Hartford, CT
- $157,200 - $298,800 a year
- Full-time
- Military
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
5d
Customer Contact Center Manager
Voya Financial —Hartford, CT
- $78,990 - $98,740 a year
- Full-time
- Bachelor's degree
- Experience equivalent to degree accepted
- 1 year
- Paid holidays
- Health insurance
East Hartford Collision Center Manager
HOFFMAN AUTO BODY OF EAST HARTFORD LLC —East Hartford, CT
- $130,000 - $165,000 a year
- Management
- 5 years
- High school diploma or GED
Quick Apply
Assistant Health Center Manager
Planned Parenthood —Hartford, CT
- $27.49 - $37.21 an hour
- Full-time
- Management
- Mid-level
- High school diploma or GED
- Wellness program
- Paid parental leave
11d
Program Manager
Center for Human Development —Chicopee, MA
- $60,000 a year
- Mid-level
- Residential
- Master's degree
- Paid holidays
- Health insurance
Quick Apply
Early Learning Center Manager
YWCA Hartford Region, Inc. —West Hartford, CT
- $58,500 a year
- Weekends as needed
- CPR Certification
- Microsoft Excel
- Customer service
MA Flash Car Wash District Manager
BALISE MOTOR SALES COMPANY —Springfield, MA
- $85,000 - $120,000 a year
- Full-time
- 18 years or older
- Management
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply

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center manager jobs near springfield, ma

Customer Care Center Manager

Monson Savings Bank -
Wilbraham, MA

Apply Now

Job Details

Full-time
$67,000 - $82,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
401(k) matching

Qualifications

Customer communication
Computer literacy
Supervising experience

Full Job Description

Monson Savings Bank is seeking an enthusiastic and customer-focused Customer Care Center Manager to lead our call center team and operations.

If you're an experienced, collaborative leader who thrives in a customer focused environment, enjoys coaching others to success, and is passionate about delivering outstanding service, then this is the position for you!

As Customer Care Center Manager, you'll oversee the daily operations of our CCC call center and ensure customers receive prompt, professional, and courteous support. Some key responsibilities include:

Maintaining a positive, engaged, and high-performing team environment.
Managing call center operations, workflow, service levels, and customer inquiries.
Serving as an escalation point for complex customer issues.
Monitoring service quality and ensuring adherence to policies, procedures, and regulatory requirements.
Training and supporting employees to build knowledge and service excellence.
Analyzing call metrics, performance trends, and operational reports to identify opportunities for improvement.
Managing departmental procedures, training materials, and process enhancements.
Conducting performance evaluations, providing coaching, and supporting employee development.
Assisting customers with a variety of Retail and eBanking related customer service requests such as, but not limited to, debit card and online banking issues, questions or online account opening, internal funds transfers, check orders, EFT Disputes, Red Flag reporting, and statement requests when appropriate.
Assisting with preparation of the annual budget as it pertains to the CCC Department and continually working within approved budget.
Assisting with departmental audits and regulatory examinations. Ensuring that findings are handled in a thorough, efficient manner and implemented within a reasonable time from the date of the audit.

This Exempt, Full-time position typically works within the Bank’s standard operating hours, and requires flexibility to work occasional Saturdays. Position works at 100 Post Office Park, Wilbraham, MA. Regular in-office presence is required.

We’re looking for a business professional with:

Associate’s degree and 2-4 years of related experience; or equivalent combination of education and experience. Proven supervisory experience required.
Excellent, professional customer service, interpersonal and written and verbal communication skills.
Strong leadership and management skills.
Sound judgment and problem-solving skills.
Highly organized with attention to detail.
A collaborative approach, strong organization skills, and the ability to manage multiple priorities.
Ability to operate a computer and navigate multiple systems.
A commitment to confidentiality, regulatory compliance, and professional integrity.

Benefits of working for a local community bank include paid time off, 401(k) with company match, suite of insurance benefits including medical, dental and more! This is a great opportunity to join a successful, local bank that has a rich history of investing in employees and local communities for more than 150 years!

Monson Savings Bank is an Equal Opportunity Employer to all protected groups, including protected veterans and individuals with disabilities.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential position functions.

Join our growing and dynamic team! We are a successful community bank dedicated to our customers, associates and communities!

Apply Now

Refine Your Search

center manager jobs in springfield, ma

Customer Care Center Manager

Practice Manager, Central Intake Call Center

Chief Quality Control Inspector - 2nd Shift

Clinical Program Manager

NDT Technician II - Eddy Current

Machinist IV- 1st & 2nd Shift (CNC Campbell Grind or CNC Turn)

Quality Assurance Inspector II, MRO

Machinist I-Honing

Night Shift Operations Manager

Registered Nurse (RN) Full-Time

Nursing Supervisor Behavioral Health RN Per Diem

Registered Nurse (RN) Full-Time

Fulfillment Center Manager

Special Access Programs Center of Excellence (COE) Manager (Hybrid)

Customer Contact Center Manager

East Hartford Collision Center Manager

Assistant Health Center Manager

Program Manager

Early Learning Center Manager

MA Flash Car Wash District Manager

I want to receive the latest job alert for center manager in springfield, ma

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