Top 252 Contract Jobs in Springfield, Ma

Customer Care Specialist- Contract
TAG Heuer —Springfield, MA
- Temporary
- Mid-level
- Analysis skills
- Continuous improvement
Environmental Staff Scientist
BETA Group, Inc. —Chicopee, MA
- $71,000 - $88,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Disability insurance
- Health insurance
Government Contracts Coordinator
JUST BUILDING INC —Springfield, MA
- $25 - $30 an hour
- Full-time
- Employment & labor law
- Research
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
Housing Support Specialist
Center for Human Development —West Springfield, MA
- $20.19 an hour
- Weekends as needed
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Contract Manager
CVS Health —Hartford, CT
- $60,300 - $145,860 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
14d
Contract Analyst
COMMUNITY SOLUTIONS INC —Windsor, CT
- Full-time
- Microsoft Excel
- Research
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
3d
Process Engineer
Electro Methods —South Windsor, CT
- Email
- In person
- 5 years
- Senior level
- Communication skills
NDT Level II Fluorescent Penetrant (FPI) Tech
Electro-Methods Inc —South Windsor, CT
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
Quick Apply
Independent Contract Attorney - Litigation
Cowart Dizzia LLP —Massachusetts
- $55 - $65 an hour
- Contract
- Remote
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Property Manager
Barkan Management Company —Vernon, CT
- $65,000 - $70,000 a year
- Weekends as needed
- Microsoft Excel
- Sales
- Computer literacy
Quick Apply
1d
Director of Centralized Project Development
University of Massachusetts Amherst —Hadley, MA
- Full-time
- Remote
- Office
- Master's degree
- Databases
1d
Account Manager
Rochester Midland Corporation —Hartford, CT
- $90,000 - $110,000 a year
- Full-time
- Ability to lift 50 pounds
- Driver's License
- Bachelor's degree
3d
Park Planning Associate
Riverfront Recapture, Inc. —Hartford, CT
- $60,000 - $70,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
- Health savings account
- AD&D insurance
Quick Apply
4d
Director of Clinical Operations (Registered Dietitian)
Healthcare Services Group, Inc. —West Hartford, CT
- Full-time
- 3 years
- Analysis skills
- Driver's License
- Employee stock purchase plan
- Paid holidays
Roving Property Manager
Beacon Communities LLC —Springfield, MA
- $90,000 - $105,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Inventory management
- Health savings account
- Paid holidays
Quick Apply
Transportation Supervisor
Pinnacle Transportation Services, LLC —Massachusetts
- $20 - $25 an hour
- Part-time
- English
- Mid-level
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
Field Property Adjuster
National General —Windsor, CT
- $56,000 - $98,200 a year
- Online Application
- Remote
- Mid-level
- US work authorization
- Organizational skills
Outside Sales Representative
R.S. Rental Equipment Co., Inc. —Massachusetts
- Full-time
- Mid-level
- Contracts
- Communication skills
- Paid training
- Health insurance
Quick Apply
Contracts and Budgets Analyst
FIT Staffing —Northampton, MA
- $80,000 - $82,500 a year
- Mid-level
- Office
- 3 years
Quick Apply
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Hartford, CT
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance

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contract jobs near springfield, ma

Customer Care Specialist- Contract

TAG Heuer -
Springfield, MA

Apply Now

Job Details

Temporary | Full-time

Qualifications

Live chat
Optimizing workflow processes
Data integrity assurance
Customer records maintenance
Managing customer accounts
Customer behavior analysis
Customer relationship building
Email customer support
Promoting products
Customer retention strategy
Texting/chatbox tools
Account maintenance
B2C
Identifying new business opportunities
Sales needs analysis
Account development
Mid-level
Post-sales issue resolution
Brand representation
Brand voice
Managing clients in a customer support role
Brand advocacy
Data integrity and documentation
Analysis skills
Records management
Continuous improvement
Industry trends
Customer engagement
Sales management systems proficiency
Organizational skills

Full Job Description

Position

POSITION SUMMARY:

As a B2C Care Advisor, you are a crucial ambassador for our brand, serving as the primary point of contact for a diverse clientele, including Account Executives, retail partners, wholesale accounts, and end-consumers. This role transcends traditional customer service; it's about cultivating lasting relationships, anticipating needs, and providing a personalized luxury experience that fosters loyalty and drives business growth. You will masterfully navigate a variety of communication channels, skillfully addressing inquiries, resolving complex issues, and proactively identifying opportunities to enhance the customer journey. By seamlessly blending exceptional customer service with strategic sales acumen, you will contribute significantly to the overall success of the company.

MAIN RESPONSIBILITIES:

Elevated Customer Interaction & Support:

Provide white-glove service via communication across multiple channels (calls, email, post & live chat), ensuring prompt, professional, and personalized responses.

Masterfully address a wide range of customer inquiries pertaining to products, services, orders, account management, and other related areas, consistently exceeding expectations.

Proactively monitor and follow up on customer interactions, ensuring complete resolution and fostering ongoing satisfaction. Champion customer advocacy and strive to create "wow" moments.

Job responsibilities

Efficient Documentation & Data Management:

Meticulously document all customer interactions within the CRM system, ensuring accurate, comprehensive, and readily accessible records.

Process customer accounts, manage service requests, and maintain data integrity in accordance with company policies and regulatory requirements.

Leverage data insights to identify trends, personalize service delivery, and inform strategic business decisions.

Strategic Clienteling & Relationship Development:

Work in collaboration with sales team to cultivate long-term relationships with key clients, anticipating their evolving needs and proactively offering bespoke solutions.

Leverage a deep understanding of customer preferences, purchase history, and feedback to personalize interactions and curate exclusive experiences.

Implement strategic clienteling techniques to enhance customer loyalty, drive repeat business, identify and unlock new sales opportunities for follow up with our Sales team.

Profile

Exemplary Brand Representation:

Embody the brand's values, voice, and image in every interaction, acting as a knowledgeable and enthusiastic brand ambassador.

Articulate product features, benefits, and company policies with clarity and precision, reinforcing the brand's commitment to excellence.

Maintain an up-to-date knowledge of industry trends, competitive landscape, and company initiatives to provide informed and relevant customer support.

Proactive Problem Resolution & Solution Design:

Skillfully analyze customer issues, employing critical thinking and effective troubleshooting techniques to determine the optimal resolution strategy.

Navigate complex situations with diplomacy and tact, ensuring that solutions are delivered efficiently and effectively within established service level agreements.

Proactively identify and address potential service gaps, collaborating with internal teams to implement process improvements and enhance customer experience.

Additional information

Efficient Documentation & Data Management:
- Meticulously document all customer interactions within the CRM system, ensuring accurate, comprehensive, and readily accessible records.
- Process customer accounts, manage service requests, and maintain data integrity in accordance with company policies and regulatory requirements.
- Leverage data insights to identify trends, personalize service delivery, and inform strategic business decisions.
  Revenue Generation & Business Growth:
  - Proactively identify and capitalize on opportunities in collaboration with sales team to expand customer relationships and drive revenue growth through upselling and cross-selling.

Skills development opportunities

- Superior organizational skills and ability to effectively manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to develop creative solutions that meet customer needs and business objectives.
- Proven experience in a customer service role, with a track record of successfully handling inquiries, resolving issues, and exceeding customer expectations.
- Proficiency in CRM systems, customer service platforms, and sales tracking software is highly desired.

Recruitment process

Collaboration & Teamwork:

Foster strong collaborative relationships with Sales, Operations, and other key departments to ensure a seamless and integrated customer experience.

Actively participate in team meetings, sharing best practices, and contributing to a positive and supportive team environment.

Performance Management & Goal Alignment:

Consistently meet or exceed key performance indicators (KPIs) related to customer satisfaction, sales performance, and issue resolution.

Actively contribute to the achievement of departmental and company-wide goals, demonstrating a commitment to individual and collective success.
KNOWLEDGE, SKILLS & ABILITIES
Proven ability to build rapport and establish trust with clients, demonstrating exceptional interpersonal and communication skills (written and verbal).

TAG Heuer
MAISON

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.

Apply Now

Refine Your Search

contract jobs in springfield, ma

Customer Care Specialist- Contract

Environmental Staff Scientist

Government Contracts Coordinator

Housing Support Specialist

Contract Manager

Contract Analyst

Process Engineer

NDT Level II Fluorescent Penetrant (FPI) Tech

Independent Contract Attorney - Litigation

Property Manager

Director of Centralized Project Development

Account Manager

Park Planning Associate

Director of Clinical Operations (Registered Dietitian)

Roving Property Manager

Transportation Supervisor

Field Property Adjuster

Outside Sales Representative

Contracts and Budgets Analyst

Licensed Insurance Sales Representative (Remote / Home-Based)

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contract jobs in springfield, ma

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TAG Heuer MAISON

TAG Heuer
MAISON