Top 502 Customer service Jobs in Springfield, Ma

Customer Advocacy Agent, Holyoke MA
Framebridge Inc —Holyoke, MA
- $18 an hour
- Full-time
- 2 years
- Communication skills
- Entry level
- Commuter assistance
- AD&D insurance
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Call Center Representative
Orozco Consulting Services LLC —Hartford, CT
- $65,000 - $85,000 a year
- Full-time
- Background check
- Organizational skills
- Communication skills
- Paid training
- Paid time off
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Front Desk Representative - MGM Springfield
MGM Resorts —Springfield, MA
- From $18.95 an hour
- Overtime
- High school diploma or GED
- Entry level
- Resort
- Health insurance
- Dental insurance
7d
Customer Success Representative
Reliable Respiratory —South Windsor, CT
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
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6d
Customer Care Associate
The Travelers Companies, Inc. —Windsor, CT
- $37,400 - $61,600 a year
- Hybrid work
- Bilingual
- High school diploma or GED
- Children
- Wellness program
- Paid holidays
Front Desk Receptionist
Hampton Inn by Hilton —West Springfield, MA
- $16 - $17 an hour
- Part-time
- Google Workspace
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
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6d
Remote Customer Service Representative (Connecticut Residents Only)
Expivia Interaction Marketing Group Inc. —Hartford, CT
- $18.00 - $19.50 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid training
- Paid holidays
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13d
Customer Service Representative
CVS Health —Hartford, CT
- $17.00 - $31.30 an hour
- Full-time
- Computer literacy
- No high school diploma
- High school diploma or GED
- Health insurance
- Dental insurance
Marriott Springfield Downtown - Front Desk Agent
Aimbridge Hospitality —Springfield, MA
- $15 - $18 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Call Center Representative – Medical Equipment
Louis and Clark Medical Supply —Springfield, MA
- $16 - $18 an hour
- Full-time
- Background check
- Spanish
- Computer literacy
- Paid training
- Health savings account
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7d
FRONT DESK ASSOCIATE
BEST FITNESS —Springfield, MA
- $15 - $16 an hour
- Part-time
- CPR Certification
- Ability to walk for extended periods
- Basic math
- AD&D insurance
- Health insurance
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MEMBER CONTACT CENTER REP
Freedom Credit Union —Springfield, MA
- $19.54 - $28.60 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Computer skills
Airport Customer Service Representative
Westover Airport —Chicopee, MA
- $20 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
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Guest Services Representative - MGM Springfield
MGM Resorts —Springfield, MA
- From $15.75 an hour
- Part-time
- High school diploma or GED
- 1 year
- Entry level
- Health insurance
- Dental insurance
11d
SERVICE APPOINTMENT COORDINATOR
GARY ROME HYUNDAI INC —Holyoke, MA
- $33,000 - $47,000 a year
- Google Workspace
- Dealership
- Computer literacy
- Paid training
- Paid holidays
Quick Apply
Customer Service Assistant - Entry Level
Strive Global Events —Hartford, CT
- $18 - $28 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid training
- Opportunities for advancement
Quick Apply
5d
Claim Service Specialist - Springfield, MA - Hybrid
Arbella Insurance Group —West Springfield, MA
- $26.00 - $27.09 an hour
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Entry level
- Tuition reimbursement
- Work from home
Customer Service Associate I
Family Dollar —Springfield, MA
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Contact Center Representative
Vista Home Improvement —West Springfield, MA
- $18 - $25 an hour
- Urgently hiring
- Customer service
- English
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Front Counter Customer Service
Bella Napoli —West Springfield, MA
- Part-time
- High school diploma or GED
- US work authorization
- In-person
- Employee discount
Quick Apply
5d

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Customer Advocacy Agent, Holyoke MA

Framebridge Inc -
Holyoke, MA

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Job Details

Full-time
$18 an hour

Benefits

Commuter assistance
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Pension plan
Parental leave
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Customer communication

Full Job Description

Customer Advocacy Agent

Location: Holyoke, MA

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

As a Customer Advocacy Agent on the Customer Experience Team, you will be the voice of the customer — helping them move through their custom framing journey and ensuring our brand's reputation by addressing issues that arise during the manufacturing process. You are a problem-solver who is passionate about every customer receiving an exceptional experience at Framebridge. This role is an active, on-floor position in our Henderson Operations Studio, bridging the operations team and customers through email communication to ensure the 100% happiness guarantee.

This role reports to the Manager, Customer Advocacy.

As a Framebridge Team Member, You Will

Show Pride

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As Customer Advocacy Agent, You Will:

Provide proactive daily customer outreach, communicating necessary order changes and informing customers of production issues with care and clarity.
Work across Customer Advocacy inboxes — using daily guidance to navigate queues, escalate when needed, and ensure no customer receives a delayed response.
Monitor the @cxcustomeradvocates tag in Slack to answer questions and provide guidance to remote CX agents.
Serve as an active presence on the operations floor, bridging the operations team and customers to ensure the voice of the customer is represented at every step.
Collaborate with the operations team on high-priority orders — including fragile or high-value artwork, tight deadlines, and VIP customer requests.
Prepare and return unframed artwork to customers or retail locations in accordance with company standards.
Develop deep brand and product expertise to serve as a go-to resource for the operations team.
Attend bi-weekly 1:1s with the team lead and weekly team meetings to discuss workflow updates, strengths, areas for improvement, and new ideas.
Maintain a current understanding of changes within the company — including factory production procedures and CX organization updates.
During peak periods, flex into other channels as needed to maintain service levels and uphold our 100% happiness guarantee.

Who You Are:

2+ years of experience in a customer service role.
Proactive, positive, and self-directed — you can take guidance and run with it independently.
Excellent verbal and written communication skills; you write with warmth, clarity, and professionalism.
A collaborative team player who thrives in a fast-paced, ever-changing environment.
Passionate about home, design, and the Framebridge mission — you genuinely care about the customer experience.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Benefits & Perks

Full medical, dental, and vision benefits
Generous retirement program — 401(k) and employer-funded pension plan
Parental leave and return program
Flexible Time Off and paid holidays
Framebridge employee Free Frame codes and discounts
Short-term disability and Life/AD&D Insurance
Employee Assistance Program (EAP)
Ongoing learning and development opportunities
Commuter benefits
Pet insurance
And more!

Salary Information: $18.00/hr

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

Equal Opportunity Employer

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

JR# JR256709

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Refine Your Search

customer service jobs in springfield, ma

Customer Advocacy Agent, Holyoke MA

Call Center Representative

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Customer Care Associate

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Customer Service Assistant - Entry Level

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