Top 9 Director of quality Jobs in Springfield, Ma

Director, Quality & Performance Improvement
Baystate Health —Springfield, MA
- $158,371 - $215,342 a year
- Full-time
- 5 years
- Office
- Analysis skills
Director of Quality Improvement, Member Experience, & Health Equity
Baystate Health —Springfield, MA
- $158,371 - $215,342 a year
- Full-time
- Hybrid work
- Nursing
- 5 years
- Office
2d
Director of Quality & Risk Management
Duncaster Inc —Bloomfield, CT
- $125,000 a year
- Full-time
- Nursing
- 7 years
- Microsoft Excel
- Free parking
- Profit sharing
Quick Apply
6d
Director of Quality, Compliance, & Accreditation
Multicultural Community Services Of The Pioneer Valley —Springfield, MA
- $85,000 - $90,000 a year
- Full-time
- Management
- 5 years
- Office
Quick Apply
6d
Director of Quality
First Class Air Support LLC —Bloomfield, CT
- Full-time
- Management
- 5 years
- Mentoring
Quick Apply
6d
Quality Improvement Director (Social Services Program Administration Manager | Hybrid)
State of Connecticut - Office of Early Childhood —Hartford, CT
- $116,650 - $159,051 a year
- Urgently hiring
- Hybrid work
- Office
- Master's degree
- Supervising experience
Director of Quality
Attalon, Inc. —Bloomfield, CT
- $152,145 - $262,423 a year
- Full-time
- Engineering
- Senior level
- Business
Quick Apply
Director of QMS & Compliance
Enjet Aero, LLC —Manchester, CT
- Full-time
- Engineering
- Analysis skills
- Travel
- Profit sharing
- Paid holidays
Quick Apply

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Director, Quality & Performance Improvement

Baystate Health -
Springfield, MA

Apply Now

Job Details

Full-time
$158,371 - $215,342 a year

Qualifications

CMS regulatory compliance

Full Job Description

Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking a strategic and analytically driven Director of Quality & Performance Improvement to shape and lead system-wide quality reporting, performance measurement, and improvement initiatives in Springfield, MA.

This is a high-impact leadership role for a candidate who thrives at the intersection of data, clinical quality, and operational excellence—and who is passionate about turning insights into measurable improvements in patient care.

RESPONSIBILITIES: Reporting to the Vice President, Quality & Safety, The Director of Quality & Performance Improvement serves as a system leader responsible for building and sustaining a high-performing quality infrastructure. In close partnership with Patient Safety leadership, you will align quality performance, safety priorities, and regulatory requirements to drive meaningful, sustainable outcomes across the organization.

Drive System-Wide Quality Strategy & Analytics

Lead the design and execution of system-wide quality reporting, including internal and external metrics (CMS, Joint Commission, DPH, Leapfrog, payer programs)
Ensure the integrity, accuracy, and timeliness of clinical quality data and submissions
Oversee dashboards, scorecards, and performance tools that promote transparency and informed decision-making
Translate complex data into actionable insights to identify trends, variation, and improvement opportunities
Partner with informatics and analytics teams to strengthen data infrastructure and reporting capabilities

Lead Performance Improvement at Scale

Direct system-wide performance improvement initiatives aligned with strategic and regulatory priorities
Standardize and deploy evidence-based methodologies (PDSA, FMEA, Lean principles, change management)
Facilitate interdisciplinary efforts to address high-risk or underperforming areas and ensure measurable, sustained results
Establish accountability through milestone tracking, performance monitoring, and risk escalation

Advance Systems Thinking & Reduce Variation

Identify unwarranted variation through benchmarking and data analysis
Collaborate with operational leaders to redesign workflows, processes, and care models
Promote scalable, system-level solutions that address root causes and improve reliability and outcomes

Ensure Regulatory Alignment & Survey Readiness

Align quality performance metrics with CMS, Joint Commission, DPH, and payer program requirements
Partner with Patient Safety leadership to integrate performance data with safety events, RCA findings, and risk mitigation strategies
Support survey readiness by ensuring data, documentation, and outcomes demonstrate sustained compliance
Interpret regulatory requirements and translate them into actionable performance strategies

Champion High Reliability & Culture of Accountability

Advance High Reliability Organization (HRO) principles through data transparency and standard work
Reinforce a Just Culture by using data to drive improvement—not punitive action
Empower leaders to use performance data to engage teams and sustain results
Foster a culture of continuous learning by connecting data, outcomes, and improvement efforts

Oversee Patient Safety Event Reporting System

Provide administrative and strategic oversight of the Safety Reporting System (SRS)
Ensure optimal system configuration, data integrity, and effective event analysis
Leverage benchmarking to identify trends and inform improvement priorities
Integrate safety event data with quality, patient experience, and nursing-sensitive outcomes

Build & Develop High-Performing Teams

Lead and develop a team of analysts, quality specialists, and performance improvement professionals
Strengthen organizational capability in data literacy and improvement science
Establish competencies in quality measurement, analytics, and performance improvement methodologies
Align workforce planning with evolving organizational priorities

SCHEDULE:

Full-time

LOCATION:

759 Chestnut St- Springfield, MA
Requires travel to Greenfield, Westfield, and Palmer

QUALIFICATIONS:

Master’s Degree (MPH, MHA, MBA, or related field), required
Clinical or healthcare-related degree, preferred
CPHQ or equivalent certification in healthcare quality/performance improvement
5+ years of progressive leadership experience in healthcare quality, analytics, or performance improvement
Deep knowledge of CMS, Joint Commission, and payer-based quality programs
Proven success leading large-scale, data-driven improvement initiatives
Strong analytical, strategic thinking, and change management skills
Ability to influence and collaborate across clinical and operational leadership

Education:

Masters Degree (Required)

Certifications:

Healthcare Quality or Performance Improvement – CPHQ

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$158,371.00 – $182,041.00 – $215,342.00

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Apply Now

Refine Your Search

director of quality jobs in springfield, ma

Director, Quality & Performance Improvement

Director of Quality Improvement, Member Experience, & Health Equity

Director of Quality & Risk Management

Director of Quality, Compliance, & Accreditation

Director of Quality

Quality Improvement Director (Social Services Program Administration Manager | Hybrid)

Director of Quality

Director of QMS & Compliance

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