Job Title: ParentChild+ Program Manager & Family Engagement Coordinator
Department: Early Education and Family Services
Reports To: Chief of Family and Child Services
FLSA Status: Exempt (Salary)
Location: Springfield, MA
Employment Type: Full-Time
Salary Range: $70,000 to $75,000
About New North Citizens’ Council (NNCC)
New North Citizens’ Council is a community-based nonprofit organization dedicated to improving the quality of life for residents through education, workforce development, family support, and community services. NNCC is committed to equity, inclusion, and culturally responsive service delivery.
Position Summary
The ParentChild+ Program Manager & Family Engagement Coordinator provides leadership and oversight for the ParentChild+ Program while supporting key administrative functions that strengthen family engagement, recruitment, enrollment, and community partnerships. This position ensures that all services are delivered in alignment with Massachusetts Department of Early Education and Care (EEC) regulations, ParentChild+ national standards, and NNCC policies.
The Program Manager is responsible for supervising Early Learning Specialists (home visitors), maintaining program quality and compliance, fostering meaningful family engagement, and building community partnerships that promote school readiness and positive child and family outcomes. This role serves as a critical link between center-based early childhood services and home-based family support programming.
Essential Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)
Program Leadership & Coordination
-
Oversee the implementation, management, and daily operations of the ParentChild+ Program.
-
Supervise, coach, and support Early Learning Specialists (home visitors) to ensure high-quality service delivery.
-
Ensure fidelity to the ParentChild+ model, including curriculum implementation, home visit protocols, and family engagement practices.
-
Monitor program performance, outcomes, and quality indicators.
-
Ensure compliance with ParentChild+ national standards and Massachusetts EEC requirements.
-
Support coordination and integration between center-based early education services and home-based programming.
-
Develop and implement strategies that support school readiness and family engagement goals.
Administrative Management
-
Assist the Director in managing overall program and center operations.
-
Lead recruitment and enrollment efforts for ParentChild+ and childcare programs.
-
Maintain enrollment records, waiting lists, attendance records, and required documentation.
-
Ensure accurate data collection, reporting, and recordkeeping in accordance with EEC and funding requirements.
-
Support budget monitoring, grant reporting, and administrative documentation.
-
Assist with staffing support, scheduling, and operational planning.
Parent Engagement & Family Support
-
Develop and implement strategies that strengthen family engagement and participation.
-
Plan and facilitate workshops, family events, parent leadership activities, and educational opportunities.
-
Promote early literacy, child development, positive parenting practices, and school readiness.
-
Build trusting relationships with families through culturally responsive communication and engagement.
-
Support families in accessing community resources, referrals, and support services.
-
Foster family leadership opportunities and encourage parent participation in program activities.
Community Engagement & Partnerships
-
Establish and maintain partnerships with schools, healthcare providers, community organizations, and social service agencies.
-
Represent NNCC and the ParentChild+ Program at community meetings, collaborative initiatives, and public events.
-
Develop outreach strategies to increase enrollment, visibility, and community awareness.
-
Collaborate with local stakeholders to identify community needs and strengthen service coordination.
-
Participate in community planning efforts that support young children and families.
Staff Supervision & Professional Development
-
Provide direct supervision and performance management for ParentChild+ staff.
-
Conduct regular supervision meetings, coaching sessions, and performance evaluations.
-
Support staff professional development aligned with EEC regulations and ParentChild+ standards.
-
Foster a collaborative, inclusive, and mission-driven work environment.
-
Promote continuous learning and quality improvement among team members.
Compliance & Quality Assurance
-
Ensure compliance with all Massachusetts EEC regulations, licensing requirements, ParentChild+ standards, and NNCC policies.
-
Maintain accurate program documentation and reporting systems.
-
Prepare for monitoring visits, audits, licensing reviews, and program evaluations.
-
Utilize data and outcome measures to support continuous quality improvement efforts.
-
Monitor program effectiveness and implement strategies to improve outcomes for children and families.
Required Qualifications
-
Bachelor's degree in Early Childhood Education, Child Development, Social Work, Human Services, Education, or a related field, or equivalent.
-
Minimum of three to five years of experience in early childhood education, family support services, or related programming.
-
Experience in program coordination, supervision, administration, or leadership roles.
-
Experience working with diverse, multilingual, and underserved populations.
-
Valid driver's license and access to a reliable, insured vehicle.
Preferred Qualifications
-
Master's degree in Early Childhood Education, Education Administration, Social Work, Public Administration, or a related field.
-
Experience with home visiting models such as ParentChild+, Parents as Teachers (PAT), Healthy Families, or similar evidence-based programs.
-
Experience with EEC-funded programs and regulatory compliance.
-
Experience in family engagement and community outreach initiatives.
Core Competencies
-
Leadership and Team Development
-
Early Childhood Education and School Readiness
-
Family Engagement and Parent Leadership
-
Community Outreach and Partnership Building
-
Program Management and Administration
-
Cultural Competence and Responsiveness
-
Data Analysis and Continuous Quality Improvement
-
Strategic Planning and Problem Solving
-
Effective Communication and Relationship Building
-
Commitment to Equity, Inclusion, and Family-Centered Practice
Work Environment & Physical Requirements
-
Combination of office, classroom, home visiting oversight, and community-based work.
-
Ability to travel throughout the service area for community engagement, outreach activities, and program oversight.
-
Ability to sit, stand, and operate standard office equipment for extended periods.
-
Ability to lift and carry up to 20 pounds occasionally.
-
Ability to work occasional evening hours as needed to meet program and client needs.
Equal Employment Opportunity Statement
New North Citizens’ Council is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.
ADA & Reasonable Accommodation Statement
NNCC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).
At-Will Employment Disclaimer
Employment with NNCC is at-will and may be terminated by either the employee or the organization at any time, with or without cause or notice, in accordance with applicable law.
