Top 21 Inside sales manager Jobs in Springfield, Ma

Inside Sales /Customer Service Manager
Valence Surface Technologies, LLC —West Springfield, MA
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
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8d
Account Manager
TTM Technologies —Stafford Springs, CT
- Full-time
- Computer literacy
- Basic math
- English
- Health savings account
- Paid holidays
3d
Account Manager - State Farm Agent Team Member
Jo Ann Walk - State Farm Agent —Enfield, CT
- $42,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Inside Sales Manager
Sound Seal Inc —Agawam, MA
- $90,000 - $110,000 a year
- Full-time
- Marketing
- 5 years
- Computer literacy
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Inside Sales Account Manager-Bloomfield, CT
Goosetown Communications —Bloomfield, CT
- $65,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
Quick Apply
National Accounts Territory Manager- CT & Hudson Valley
Coastal Specialty Forest Products Inc —Hartford, CT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Dealer Development and Growth Manager
Paver Tool Innovators, LLC —Vernon Rockville, CT
- $80,000 - $135,000 a year
- Full-time
- Hybrid work
- 3 years
- Travel
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
4h
National Development Manager - inside sales
Ryder System —Hartford, CT
- $50,000 a year
- Full-time
- Marketing
- Basic math
- Research
- Disability insurance
- Health insurance
1d
Account Manager / Inside Sales Representative
Conval Inc —Enfield, CT
- $20 - $25 an hour
- Mid-level
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
2d
Account Manager - State Farm Agent Team Member
Karen Tessman - State Farm Agent —East Granby, CT
- $55,000 - $110,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Account Manager - State Farm Agent Team Member
Curt Smith - State Farm Agent —Bloomfield, CT
- $45,000 - $70,000 a year
- Full-time
- Entry level
- Health insurance
- 401(k)
Quick Apply

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Inside Sales /Customer Service Manager
Valence Surface Technologies, LLC —West Springfield, MA
Manage incoming Request for Quotes (RFQ) using CRM tools and prioritize estimating teams activities. Backup customer service team during times of high sales…
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8d
Inside Sales Rep
The Judge Group —Worcester, MA
Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help. Experience working in a technical, industrial, engineering,…
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inside sales manager jobs near springfield, ma

Inside Sales /Customer Service Manager

Valence Surface Technologies, LLC -
West Springfield, MA

Quick Apply

Job Details

8 days ago

Benefits

Paid holidays
Disability insurance
401(k) 3% Match
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication

Full Job Description

Qualify new customer accounts and manage current customer relationships to achieve Site level New Business Wins expectations

· Track and review pricing for updates as necessary to meet or exceed profitability objectives

· Track metrics like conversion rates, customer satisfaction scores, and sales volume trends

· Negotiate pricing and terms and conditions when applicable

· Manage the Customer Service team members to drive customer satisfaction and site performance

· Resolve escalated complaints and maintain high service standards to keep customers loyal

· Manage New Business Integration (NBI) process for new business. Act as the liaison between the customer, customer service team and operations

· Manage incoming Request for Quotes (RFQ) using CRM tools and prioritize estimating teams activities

· Promotion and customer education on the Valence’s extensive processes and approvals

· Proactively manage accounts with quotation follow-up and relationship building

· Backup customer service team during times of high sales calls or absences

· Perform in a fast-paced work environment among various groups including customers, internal customer service, planning, and production Serve as the primary point of contact for aerospace customers regarding order status, delivery schedules, quality concerns, and technical inquiries.

· Monitor orders from receipt through completion and shipment.

· Manage customer communications related to purchase orders, schedule changes, expedites, and delivery commitments.

· Coordinate with Planning, Production, Quality, and Engineering to provide accurate and timely updates to customers.

· Lead customer issue resolution efforts, including late deliveries, quality concerns etc.

· Develop and maintain strong customer relationships through proactive communication and exceptional service.

· Monitor customer satisfaction feedback and flow to leadership and assist in driving corrections actions to mitigate negative trends.

· Participate in customer audits, business reviews, and operational meetings as required.

· Conduct customer meetings and business reviews as required.

· Other duties as assigned

Company Benefits:

Medical, Dental, Vision, Long term Disability, Employee Assistance Program, 401(K)-3% Match, Holiday Pay

This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Persons”.

Experience

Preferred

Excellent interpersonal, communication, and presentation skills. Ability to interact with all levels of the organization (internally and externally). Business knowledge of Aerospace Defense customers and requirements. Knowledge of surface treatment solutions and how to align with Customers’ drivers. Ability to motivate account managers and operations resulting in aggressive growth of business. Direct sales, operations or sales management experience. Critical thinking skills and solution focused

Education

Preferred

Bachelors or better in Business Administration or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

inside sales manager jobs in springfield, ma

Inside Sales /Customer Service Manager

Account Manager

Account Manager - State Farm Agent Team Member

Inside Sales Manager

Inside Sales Account Manager-Bloomfield, CT

National Accounts Territory Manager- CT & Hudson Valley

Dealer Development and Growth Manager

National Development Manager - inside sales

Account Manager / Inside Sales Representative

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

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