Top 162 Intake manager Jobs in Springfield, Ma

Practice Manager, Central Intake Call Center
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $97,500 a year
- Hybrid work
- Word processing
- Mid-level
- Master's degree
Health Home Registered Nurse Case Manager
Enliven Home Health —Hartford County, CT
- Full-time
- Vital signs
- RN License
- HIPAA
- Continuing education credits
- Mileage reimbursement
Quick Apply
Registered Dietitian
Revitalize Community Development Corporation —Springfield, MA
- From $60,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Word
- Computer literacy
- Mid-level
- AD&D insurance
- Health insurance
Quick Apply
Clinician
Cutchins Programs for Children and Families, Inc. —Northampton, MA
- $28 - $31 an hour
- 8 hour shift
- Master of Social Work
- Psychiatry
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Clinician Flexible Support Services
Cutchins Programs for Children and Families, Inc. —Northampton, MA
- $58,240 - $64,480 a year
- Weekends as needed
- Background check
- Master of Social Work
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
BCBA Candidate (Program Manager)
Autism Learning Partners —Holyoke, MA
- $26 - $29 an hour
- Evening shift
- Current TB test
- Mid-level
- Clinic
- Continuing education credits
- Health insurance
Quick Apply
Operational Paralegal
USA Waste and Recycling —Enfield, CT
- $55,000 - $65,000 a year
- Full-time
- Word processing
- Mid-level
- Office
- Profit sharing
- Health insurance
Quick Apply
Outreach Clinician
Cutchins Programs for Children and Families, Inc. —Northampton, MA
- $28 - $31 an hour
- Weekends as needed
- Master of Social Work
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Field RN - MDS Assessments (Sign-on Bonus)
Activate Care —Springfield, MA
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Spanish
- Nursing
- RN License
Quick Apply
12d
Cannabis Inventory/Quality Control Technician
The Human Connection —Whately, MA
- From $18 an hour
- Full-time
- Google Workspace
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
8d
Case Manager Immigration Bilingual Spanish
The GEO Group —Hartford, CT
- From $22.08 an hour
- Full-time
- Spanish
- Customer service
- 5 years
- Paid training
- Health savings account
12d
RN Clinical Manager Hospice
Amedisys Company —Springfield, MA
- $103,000 - $106,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Mileage reimbursement
- Paid parental leave
Quick Apply
13d
Legal Assistant
Law Office of Jacob Sapochnick —East Hartford, CT
- $23 - $25 an hour
- Part-time
- Bilingual
- Spanish
- Microsoft Excel
Quick Apply
AI Enablement Manager
Crowe —Hartford, CT
- $87,200 - $179,500 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Mentoring
Quick Apply
13d
Patient Scheduler
Trinity Health Of New England —Springfield, MA
- $18 - $25 an hour
- Full-time
- Word processing
- Mid-level
- High school diploma or GED
- Health insurance
1d
HOPWA/Housing Case Manager
New North Citizens Council Inc —Springfield, MA
- $27 - $29 an hour
- Full-time
- HIPAA
- Mid-level
- Office
Patient Scheduler per diem M-F days
Trinity Health Of New England —Springfield, MA
- $18 - $25 an hour
- Part-time
- Hospital
- Word processing
- Mid-level
- Health insurance
1d
Property Manager
SOUTH MIDDLESEX OPPORTUNITY COUNCIL —Springfield, MA
- $55,000 - $60,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Residential
- Microsoft Office
- 403(b) matching
- AD&D insurance
Quick Apply
8d
Relief Intake Worker
YWCA of Western Massachusetts —Springfield, MA
- $20 an hour
- Per diem
- Bilingual
- Criminal background check
- Organizational skills
Quick Apply
Employment and Training Case Manager
Veterans Inc. —Springfield, MA
- From $28.84 an hour
- Full-time
- Military
- Computer literacy
- Mid-level
- 403(b) matching
- Paid parental leave
Quick Apply

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Practice Manager, Central Intake Call Center

BEHAVIORAL HEALTH NETWORK INC -
Springfield, MA

Apply Now

Job Details

$97,500 a year

Qualifications

Word processing
Master's degree
Supervising experience
Working with individuals with mental health conditions
Data collection
Experience working with individuals with substance use disorders

Full Job Description

Practice Manager, Central Intake Call Center

The Practice Manager is responsible for the day-to-day operational effectiveness, administrative oversight, and client experience across BHN’s CBHC and Behavioral Health Urgent Care: BHUC outpatient services. Working collaboratively with CBHC and BHUC leadership, the Practice Manager oversees operational performance, access, efficiency, and compliance with regulatory and contractual requirements across multiple sites. The Central Intake Practice Manager collaborates effectively with outpatient CBHC and BHUC clients while working closely with Access Intake, scheduling, administrative support, and crisis teams.

The Practice Manager ensures organizational initiatives are implemented with fidelity, identifies operational gaps, and leads workflow redesign, training, and change initiatives as needed. This position provides strength-based, systems-focused leadership that promotes consistency, accountability, and alignment with organizational goals and best practices.

What you will do:

Ensures customer service excellence in individuals served scheduling, Crisis, SUD, and Mental health call handling, and facilitates effective connections to care.
Collaborates with program management and intake supervisors to support efficient, timely, and high-quality BHN service delivery.
Improves access to care by efficiently routing individuals to available clinicians and reducing wait times.
Manages telephone and voicemail systems in a timely, professional, and welcoming manner.
Maintains knowledge of insurance carriers and oversees collection of copayments and self-pay processes.
Manages and maintains telephone and voicemail systems, in a timely and welcoming manner, addressing individual served concerns/complaints timely.
Reassigns and addresses phone tree needs during emergent situations, inclement weather, and site closures.
Assists with scheduling, reassigning clinicians, and addressing scheduling needs in collaboration with CBHC & BHUC staff.
Demonstrates knowledge and understanding of all workflows and processes of the division. Implements change when needed.
Monitors and evaluates key operational metrics to ensure alignment with organizational and divisional expectations, including access scheduling, call standards, KPI’s, and contractual requirements of CBHC & BHUC programs.
Monitors, audits and reviews incoming calls and monthly reports on a regular (weekly -monthly) basis to ensure quality screenings, appropriate call destination and customer service excellence from all staff.
Leverages performance data and KPIs to enhance access to care and enable staff to adjust practices based on client needs
Manages remote hybrid staff efficiently, ensuring productivity, accountability, and compliance with organizational standards.
Provides quality assurance oversight, ensures timely correction of staff errors, and addresses complaints efficiently, develops performance improvement plans when standards are not met.
Trains, coaches, and mentors staff on workflows, policies, corrective action plans (CAPs), performance improvement plans (PIPs), and documentation standards per BHN guidelines.
Works to improve individuals served satisfaction and experience.

What you will bring:

Master’s Degree in Human Services, Public Health, Business Administration, Organizational Psychology, or related field required.
Minimum 3 years’ call center or intake experience.
Minimum 2 years’ previous supervisory experience required.
Minimum 3 years’ experience in the mental health/substance use field.
Excellent verbal and written communication skills.
Experience and/or training (or willingness to learn) working with individuals with co-occurring mental health and Substance Use Disorders (SUD).
Must have broad knowledge of mental illness.
Must have familiarity with collecting and organizing data from various sources, internet, word processing and email systems.
Demonstrates willingness and ability to treat challenging and diverse populations.
Demonstrates cultural competence in dealing with individuals with a variety of different cultural backgrounds.

PAY RANGE: $75,000 - $97,500 per year

How do I apply?

If you are interested in this opportunity, please click “Apply for Job” below or visit our website at www.bhnworks.org and click on “Browse All Jobs” to apply!

BHN is committed to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

intake manager jobs in springfield, ma

Practice Manager, Central Intake Call Center

Health Home Registered Nurse Case Manager

Registered Dietitian

Clinician

Clinician Flexible Support Services

BCBA Candidate (Program Manager)

Operational Paralegal

Outreach Clinician

Field RN - MDS Assessments (Sign-on Bonus)

Cannabis Inventory/Quality Control Technician

Case Manager Immigration Bilingual Spanish

RN Clinical Manager Hospice

Legal Assistant

AI Enablement Manager

Patient Scheduler

HOPWA/Housing Case Manager

Patient Scheduler per diem M-F days

Property Manager

Relief Intake Worker

Employment and Training Case Manager

I want to receive the latest job alert for intake manager in springfield, ma

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