Top 23 Lead teller Jobs in Springfield, Ma

Lead Teller
KeyBank National Association —West Springfield, MA
- $18.75 - $25.00 an hour
- 8 hour shift
- Mid-level
- Office
- Windows
2d
Associate Banker I - Mason Square Springfield
TD Bank —Springfield, MA
- $22.00 - $27.75 an hour
- Part-time
- Military
- Basic math
- High school diploma or GED
- Health insurance
- Paid time off
Associate Banker I - Chicopee
TD Bank —Chicopee, MA
- $22.00 - $27.75 an hour
- Part-time
- Military
- Basic math
- High school diploma or GED
- Health insurance
- Paid time off
Head Teller I (FT) - Burnett Road
Westfield Bank —Chicopee, MA
- $22.61 - $34.18 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
3d
Head Teller II (FT) - East Street Branch
Westfield Bank —Chicopee, MA
- $23.85 - $34.18 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Branch Supervisor
New Valley Bank & Trust —Springfield, MA
- $23 - $31 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Universal Banker
M&T Bank —Enfield, CT
- $20.55 - $34.25 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
12d
Bilingual Video Banker Solution Specialist
PeoplesBank —Holyoke, MA
- $22 - $23 an hour
- Weekends as needed
- Spanish
- Computer literacy
- High school diploma or GED
Head Teller I (FT) - Huntington Branch
Westfield Bank —Huntington, MA
- $22.61 - $34.18 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
12d
Assistant Store Manager - Ludlow
TD Bank —Ludlow, MA
- $29.75 - $44.50 an hour
- Full-time
- Writing skills
- Basic math
- Mid-level
- Health insurance
- Paid time off
1d
Associate Banker II - Simsbury, CT
TD Bank —Simsbury, CT
- $22.00 - $27.75 an hour
- Part-time
- Military
- Basic math
- Mid-level
- Health insurance
- Paid time off
Universal Banker - South Windsor, CT
M&T Bank —South Windsor, CT
- $20.55 - $34.25 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
Associate Banker II - Hartford, CT (Bishops Corner)
TD Bank —West Hartford, CT
- $22.00 - $27.75 an hour
- Weekends as needed
- Military
- Basic math
- Mid-level
- Health insurance
- Paid time off
Asst Branch Manager
Greenfield Savings —Northampton, MA
- $24.32 - $34.39 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Universal Banker - Tolland, CT
M&T Bank —Tolland, CT
- $20.55 - $34.25 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
Universal Banker - (Manchester, CT)
M&T Bank —Manchester, CT
- $20.55 - $34.25 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
1d
Assistant Store Manager - Amherst
TD Bank —Amherst, MA
- $29.75 - $44.50 an hour
- Full-time
- Writing skills
- Basic math
- Mid-level
- Health insurance
- Paid time off
Floating Member Services Representative
Self-Help —Manchester, CT
- Full-time
- Spanish
- English
- Office
Store Supervisor - Amherst
TD Bank —Amherst, MA
- $24.00 - $33.50 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Residential
- Health insurance
- Paid time off
Bilingual Universal Banker (English and Spanish)
M&T Bank —Hartford, CT
- $20.55 - $34.25 an hour
- Full-time
- Computer literacy
- Writing skills
- Office

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Lead Teller

KeyBank National Association -
West Springfield, MA

Apply Now

Job Details

Full-time
$18.75 - $25.00 an hour
2 days ago

Qualifications

Computer operation
Customer relationship building
Financial transaction processing
Phone communication
Team leadership
Windows
Driver's License
Driving
Desktop applications
Computer skills
Client interaction via phone calls

Full Job Description

Location:

1063 Riverdale Street - West Springfield, Massachusetts 01089

Job Summary
Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.

Essential Functions

Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.
Acts as a resource to identify and resolve more complex client servicing issues.
Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.
Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
Attends and participates in in-person morning huddles and end-of-day debriefs.
Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines.
Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures.
Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.
Supports the Branch Manager in onboarding and training new Tellers to the team.
Work on Saturdays as directed by management
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

High School Diploma , GED, or equivalent business experience (required)

Work Experience

3+ years Demonstrated superior client relationship skills (required)
3+ years Experienced in cash handling (required)
Working knowledge of PC with Windows based applications and calculator (required)
Demonstrated ability to lead, motivate, and foster teamwork (required)
Demonstrated organizational skills while managing multiple tasks (required)

Licenses and Certifications

Notary License (preferred)

Skills

Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking).
Strong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction.
Excellent time management skills.
Managing the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service
Accurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift
Promoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets.
Helping clients achieve their financial goals through education and the use of financial tools

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.

Driving Requirements

Ability to occasionally operate a motor vehicle with a valid driver's license.

Work Location Category

Branch

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 11/07/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

Apply Now

Refine Your Search

lead teller jobs in springfield, ma

Lead Teller

Associate Banker I - Mason Square Springfield

Associate Banker I - Chicopee

Head Teller I (FT) - Burnett Road

Head Teller II (FT) - East Street Branch

Branch Supervisor

Universal Banker

Bilingual Video Banker Solution Specialist

Head Teller I (FT) - Huntington Branch

Assistant Store Manager - Ludlow

Associate Banker II - Simsbury, CT

Universal Banker - South Windsor, CT

Associate Banker II - Hartford, CT (Bishops Corner)

Asst Branch Manager

Universal Banker - Tolland, CT

Universal Banker - (Manchester, CT)

Assistant Store Manager - Amherst

Floating Member Services Representative

Store Supervisor - Amherst

Bilingual Universal Banker (English and Spanish)

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