Top 35 Massmutual Jobs in Springfield, Ma

Member Experience Specialist
MassMutual —Springfield, MA
- $41,527 - $49,852 a year
- Full-time
- Basic math
- Office
- High school diploma or GED
- Commuter assistance
- Paid holidays
Third-Party Risk Consultant
MassMutual —Springfield, MA
- $86,200 - $113,100 a year
- Full-time
- Research
- Mid-level
- Office
- Commuter assistance
- Paid holidays
2d
Information Security Consultant
MassMutual —Springfield, MA
- $86,200 - $113,100 a year
- Full-time
- Mid-level
- Windows
- AWS
- Commuter assistance
- Paid holidays
12d
Financial Control Consultant
MassMutual —Springfield, MA
- $84,100 - $110,300 a year
- Microsoft Access
- Bachelor of Science
- Mid-level
- Commuter assistance
- Paid holidays
5d
MMSD Field Services Consultant
MassMutual —Springfield, MA
- $62,600 - $82,100 a year
- Full-time
- Background check
- Research
- Mid-level
- Commuter assistance
- Paid holidays
2d
Internal Wholesaler
MassMutual —Springfield, MA
- $60,000 - $95,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Commuter assistance
- Paid holidays
Client Portfolio Analyst
MassMutual —Springfield, MA
- $82,000 - $107,600 a year
- Full-time
- Research
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Procurement Strategy and Governance Consultant
MassMutual —Springfield, MA
- $113,100 - $148,400 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
- Commuter assistance
- Paid holidays
11d
Business Markets Consultant
MassMutual —Springfield, MA
- $97,600 - $128,100 a year
- Mid-level
- 3 years
- Bachelor's degree
- Commuter assistance
- Paid holidays
Manager Research Associate
MassMutual —Springfield, MA
- $92,800 - $121,800 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Commuter assistance
- Paid holidays
Procurement Contracts Manager
MassMutual —Springfield, MA
- $88,300 - $115,900 a year
- Full-time
- Office
- 3 years
- Analysis skills
- Commuter assistance
- Paid holidays
Product Owner - Digital Domains
MassMutual —Springfield, MA
- $107,700 - $141,300 a year
- Full-time
- 5 years
- Office
- Project management
- Commuter assistance
- Paid holidays
13d
AI Engineer
MassMutual —Springfield, MA
- $141,300 - $185,400 a year
- Full-time
- Azure
- Computer Science
- System design
- Commuter assistance
- Paid holidays
9d
Investment Operations Consultant
MassMutual —Springfield, MA
- $67,400 - $88,400 a year
- Full-time
- Background check
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Investment Product Consultant
MassMutual —Springfield, MA
- $107,700 - $141,300 a year
- Background check
- 5 years
- Office
- Commuter assistance
- Paid holidays
Teaming Platform Consultant
MassMutual —Springfield, MA
- $102,500 - $134,500 a year
- Background check
- Mid-level
- Analysis skills
- Commuter assistance
- Paid holidays
Product Owner - Payments Modernization
MassMutual —Springfield, MA
- $134,400 - $176,400 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
- Commuter assistance
- Paid holidays
13d
Retirement Plan Consultant
MassMutual —Springfield, MA
- $104,900 - $137,700 a year
- Full-time
- Research
- High school diploma or GED
- Bachelor's degree
- Commuter assistance
- Paid holidays
Salesforce Data Analytics Consultant
MassMutual —Springfield, MA
- $115,900 - $152,100 a year
- Bachelor's degree
- Agile
- In-person
- Commuter assistance
- Paid holidays
Systems Analyst – Enterprise Automation
MassMutual —Springfield, MA
- $124,800 - $163,800 a year
- Computer Science
- 5 years
- Office
- Commuter assistance
- Paid holidays

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Member Experience Specialist

MassMutual -
Springfield, MA

Apply Now

Job Details

Full-time
$41,527 - $49,852 a year

Benefits

Commuter assistance
Caregiver leave
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
401(k) 10% Match
Bereavement leave

Qualifications

High school diploma or GED

Full Job Description

Overview

Finance and Accounting is at MassMutual’s core, and our team is ushering in an era of growth. We are looking for bold ideas, creative solutions, and comfort embracing change. We strive to build a diverse team and leverage different points of view to optimize processes and build strong relationships.

Our team is motivated by challenging work that delivers substantial impact in a culture of accountability and collaboration. We treat policyowners and customers fairly and prioritize financial stability. Being part of a mutual company means that our teams can think long-term, and employees can dive deep into the complex structure of products and the organization.

Our finance teams are experts in their field and thrive in fast-paced environments. They balance the needs of the business and invest in the long term, while always putting the customer first. They align their work with our live mutual philosophy and strive to always make the right choice for our policyowners. We are building a team that truly embodies ‘together we move forward.’

Job Description

Member Experience Specialist 1,

Member Experience Team, MMFCU

Full-Time, Springfield

The Opportunity

As a Member Experience Specialist 1 (MES 1) of MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team. All MMFCU team members are committed to delivering a consistent and memorable experience to our members and potential members. You will play a vital role in enhancing the financial well-being and satisfaction of credit union members. This role serves as the frontline ambassador of the credit union, providing exceptional service and fostering strong relationships with our members. This role focuses on understanding and addressing members' financial needs while delivering a seamless, personalized experience across all interaction channels. The ideal candidate is passionate about building member trust, aligning with the credit union's mission, and contributing to its growth and success.

The Team

This team is made up of Member Experience Specialist 1s, Member Experience Specialist 2s, Senior Member Experience Specialists, and a Senior Member Experience Specialist/Trainer. Reporting directly to the Director of Retail Operations, the team is expected to work cross-functionally and collaboratively with other business units within the organization.

The Impact:

Warmly greet and engage members and visitors in a professional manner, providing prompt assistance and effectively resolving inquiries to ensure a positive experience.
Provide general and specific service-related information to members both in person and over the phone, including details about their accounts, products, and credit union policies.
Respond to member inquiries submitted via email or other electronic channels, delivering prompt, professional, efficient, and accurate service and information.
Process deposits, withdrawals, loan payments, and other member transactions efficiently and accurately.
Assist members with opening and closing accounts, updating account information, and answering inquiries about account balances and transaction history.
Manage cash transactions accurately, balance cash drawer daily, and report any discrepancies to the director.
Educate members about the credit union's products and services, identifying opportunities to improve their financial well-being.
Actively promote credit union products and services, aligning with member goals and financial needs.
Identify cross-service opportunities to enhance member engagement and loyalty.
Handle member complaints and concerns with empathy and professionalism, escalating issues to appropriate departments when needed.
Adhere to credit union policies, procedures, and regulatory requirements, including the Bank Secrecy Act.
Safeguard member information, ensuring the highest levels of confidentiality and professionalism.
Work closely with team members to achieve branch and organizational goals.
Participate in credit union initiatives, outreach efforts, and training programs as needed.
Be fully committed to the organization’s values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.

The Minimum Qualifications

High school diploma or equivalent.

The Ideal Qualifications

Minimum of two years of experience in a financial institution or customer service.
Knowledge of the products and services of the credit union, and the rules and regulations governing the teller operations.
Proficiency in the teller software and equipment, and the basic computer applications, such as Microsoft Office.
Excellent customer service, communication, and interpersonal skills.
Ability to work in a fast-paced and team-oriented environment.
Ability to perform basic math and accounting functions.
Attention to detail, accuracy, and organization.
Problem-solving skills.
Familiarity with credit union system terminology and acronyms.

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
A collaborative environment where perspectives are welcomed
Access to learning, development, and internal networks that support continuous growth and skill-building over time
Employee-led communities and forums that foster connection, learning, and inclusion across the organization
A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

Salary range: $41, 527 – $49,852

#LI-EG1

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Award-Winning Culture

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.

We strive to build a thriving community where everyone is valued, included, and feels that they belong.

At MassMutual, we Live Mutual.

How We Work

MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.

Benefits for the whole you (and your loved ones)

There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.

Explore some of our offerings below.

Paid Time Off

In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health.

Health & Well-Being

In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.

Financial Well-Being

In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.

Taking Care

MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.

Giving Back

MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually.

Commuter Benefits

MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.

Apply Now

Refine Your Search

massmutual jobs in springfield, ma

Member Experience Specialist

Third-Party Risk Consultant

Information Security Consultant

Financial Control Consultant

MMSD Field Services Consultant

Internal Wholesaler

Client Portfolio Analyst

Procurement Strategy and Governance Consultant

Business Markets Consultant

Manager Research Associate

Procurement Contracts Manager

Product Owner - Digital Domains

AI Engineer

Investment Operations Consultant

Investment Product Consultant

Teaming Platform Consultant

Product Owner - Payments Modernization

Retirement Plan Consultant

Salesforce Data Analytics Consultant

Systems Analyst – Enterprise Automation