Top 1 Member contact center rep Jobs in Springfield, Ma

MEMBER CONTACT CENTER REP
Freedom Credit Union —Springfield, MA
- $19.54 - $28.60 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Computer skills

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Financial Services Rep - Annuity Operations
Nationwide —Grandview Heights, OH
Includes understanding topics that require insurance or securities license and registration and understands when and how to route those inquiries to the…
3d
Commercial Fitness Equipment Account Manager
Health and Fitness —Columbus, OH
*develop strategies to grow customer base*. *develop market opportunities and strong relationship building*. Must be able to identify new leads and follow them.
$50,000 - $150,000 a year
Quick Apply
2d

I want to receive the latest job alert for member contact center rep in springfield, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

member contact center rep jobs near springfield, ma

Call Center Representative jobs in Springfield, MA

Call Center Representative jobs in San Marcos, TX

Customer Service Representative jobs in Kissimmee, FL

Call Center Representative jobs in Rochester, NY

Intermountain Medical Center jobs in Murray, UT

Hospital Call Center Representative jobs in California

Call Center Representative jobs in Lewes, DE

Call Center Representative jobs in Akron, OH

MEMBER CONTACT CENTER REP

Freedom Credit Union -
Springfield, MA

Apply Now

Job Details

Full-time
$19.54 - $28.60 an hour

Qualifications

High school diploma or GED
Computer skills

Full Job Description

Description:

Primary Summary:

Receives incoming calls and determines the products, services or resources that the caller requires (or could benefit from). Provides direct support services to members; or, connects them with the appropriate staff representative.

Essential Functions/Position Responsibilities:

Answer incoming calls, determines the needs of the caller and verify the caller’s identity, minimizing the caller’s time and effort in resolving their concern.
Identify products/services that might be beneficial to customers and provides information about their value and benefit.
Perform teller functions for members (i.e. transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and last five transactions, reissue and reset pin numbers, process loan or credit card payments, etc.) to assure member’s needs are addressed in a polite and friendly manner.
Cross-sell Virtual Branch and bill pay services and assist members in setting up Virtual Branch enrollment and understanding the e-statement process and mobile banking systems.
Regularly interfaces with other departments to research and resolve complex member issues and disputes in a timely and effective manner.
Performs member maintenance functions as time allows.
Assists with the monitoring and daily maintenance of the IBanking system, Mobile banking system and Remote Deposit Capture Services.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Requirements:

Position Requirements:

Experience

Two years of similar or related experience, including time spent in preparatory positions.

Computer experience necessary with knowledge of credit union systems (insight, etc.).

Education/Certifications/Licenses

A high school degree or GED is required.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside

and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Apply Now

Refine Your Search

member contact center rep jobs in springfield, ma

MEMBER CONTACT CENTER REP

Explore jobs in cities nearby

I want to receive the latest job alert for member contact center rep in springfield, ma

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected