Position: Business Specialist
Department: Retail Banking
Job Status: Full Time
FLSA Status: Exempt
Grade: 10
Reports to: Branch Manager
Amount of Travel Required: Some Travel
Positions Supervised: None
POSITION SUMMARY
Primarily responsible for business development in assigned territory with a minimum of 50%-60% of time spent on business development activities. Supports Branch Manager with the leadership and management of branch service, sales, operations as needed.
ESSENTIAL FUNCTIONS
- Applies the Westfield Bank Service and Sales Process during customer interactions to acquire, enhance, and service customer relationships.
- Builds pipeline of current and future business prospects through market research and business calling activities.
- Collaborates with internal and external partners to meet business customers’ commercial lending, cash management and merchant service’s needs.
- Takes small business and home equity loan applications and serves as a liaison between customer and loan processor until loan closes.
- Resolves customer inquiries and complaints. Manages the grey areas.
- Opens new business and personal accounts, cross sells bank products and services, and performs service transactions including wire transfers, check approvals, and fee waivers and refunds.
- Obtains official designations/certifications as required (i.e. notary public, medallion, etc.).
- Participates in community and professional organizations.
- Drives business deposit and loan growth and meets assigned sales goals.
- Assists business customers with deposit, credit, and digital banking products, and general service needs.
- Assists Branch Manager with the leadership and management of branch team by:
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Creating a team environment focused on producing an exceptional customer experience.
- Maintains and supervises general bank security, responds to alarm company/police for off-hours alarm issues, and addresses issues as they arise.
- Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
- Must adhere to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested.
POSITION QUALIFICATIONS
Competencies
- Business Development
- Customer Relations
- Decision-Making/Judgement
- Quality
- Sales Skills & Activities
Education/Experience/Skills
- High School Diploma or GED required. Associate's degree Preferred.
- Previous sales, customer service and supervisory experience required.
- A minimum of 2 years of previous business development experience preferred.
Physical Demands
Stand: O (Occasionally)
Walk: O (Occasionally)
Sit: F (Frequently)
Handling / Fingering: F (Frequently)
Reach Outward: F (Frequently)
Reach Above Shoulder: O (Occasionally)
Climb: O (Occasionally)
Crawl: O (Occasionally)
Squat or Kneel: O (Occasionally)
Bend: O (Occasionally)
Lift/Carry
10 lbs or less: F (Frequently)
11-20 lbs: F (Frequently)
21-50 lbs: O (Occasionally)
51-100 lbs: N (Not Applicable)
Over 100 lbs: N (Not Applicable)
Push/Pull
12 lbs or less: O (Occasionally)
13-25 lbs: O (Occasionally)
26-40 lbs: O (Occasionally)
41-100 lbs: O (Occasionally)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
