Top 98 Referral coordinator Jobs in Springfield, Ma

Program Services Coordinator
Prime Home Health and Companion Care —East Longmeadow, MA
- Mid-level
- Office
- High school diploma or GED
Quick Apply
CBHI Intake Coordinator
Northeast Family Services —West Springfield, MA
- $45,000 - $55,000 a year
- Full-time
- Computer literacy
- Mid-level
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply
Compliance Coordinator
Root Center For Advanced Recovery —Manchester, CT
- $30 - $40 an hour
- Full-time
- Microsoft Excel
- Research
- Mid-level
- Paid training
- AD&D insurance
Quick Apply
2d
Associate Patient Care Coordinator
Optum —Holyoke, MA
- $16.85 - $25.25 an hour
- Full-time
- Pass drug screening
- Office
- Driver's License
Quick Apply
Patient Care Coordinator
Cooley Dickinson Hospital, Inc. —Northampton, MA
- $18.81 - $26.15 an hour
- Full-time
- Hospital
- Word processing
- Office
- Opportunities for advancement
Quick Apply
8d
Intake Coordinator, PT
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $21.00 - $26.99 an hour
- Part-time
- Spanish
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
9d
Coordinator, Behavioral Health Outpatient
Valley Springs Behavioral Health Hospital —Holyoke, MA
- $20.56 - $27.75 an hour
- Full-time
- CPR Certification
- Hospital
- Adults
- Disability insurance
- Health insurance
Quick Apply
8d
Customer Success Coordinator
Reliable Respiratory —South Windsor, CT
- $25 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
9d
Admissions Coordinator - SUD
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $22 - $24 an hour
- Email
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
10d
Center for Care Coordination- Community Care Coordinator- Full Time
Connecticut Children's Medical Center —Hartford, CT
- Full-time
- Spanish
- Writing skills
- HIPAA
Nutritionist III
The City of Hartford —Hartford, CT
- $58,128.98 - $74,737.26 a year
- Overtime
- Background check
- Management
- Writing skills
Nurse Manager MICU
Baystate Health —Springfield, MA
- $128,419 - $174,553 a year
- Full-time
- CPR Certification
- Nursing
- 5 years
Quick Apply
Intercare Nurse Manager
Baystate Health —Springfield, MA
- $128,419 - $174,553 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Continuing education credits
- 403(b) matching
Quick Apply
Recruiter
Modern Pest Services —South Windsor, CT
- From $28 an hour
- Full-time
- Hybrid work
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
4d
Clinical Director - RN - Home Care
Aveanna Healthcare —Springfield, MA
- $100,000 - $110,000 a year
- 8 hour shift
- Nursing
- RN License
- English
- Mileage reimbursement
- Cell phone reimbursement
Quick Apply
ED Complex Care Coordinator RN
Trinity Health Of New England —Hartford, CT
- $86,304 - $133,328 a year
- Part-time
- CPR Certification
- Nursing
- RN License
Quick Apply
8d
Registered Nurse RN Navigator - Oncology and Infusion
Trinity Health Of New England —Enfield, CT
- Full-time
- CPR Certification
- Nursing
- RN License
Quick Apply
Registered Nurse RN Navigator - Oncology and Infusion
Trinity Health Of New England —Hartford, CT
- Full-time
- CPR Certification
- Nursing
- RN License
Quick Apply
Referrals Coordinator
Trinity Health Of New England —Hartford, CT
- Full-time
- Management
- Medical office experience
- HIPAA
- Benefits from day one
3d
Intake Coordinator (Per Diem)
CT Behavioral Health Hospital —West Hartford, CT
- Per diem
- Psychiatry
- Hospital
- High school diploma or GED
Quick Apply

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Program Services Coordinator

Prime Home Health and Companion Care -
East Longmeadow, MA

Quick Apply

Job Details

Qualifications

Phone communication
Employee relationship building
High school diploma or GED
Video communication
Working with families
Telephone systems
Productivity software

Full Job Description

Description:

Program Services Coordinator

Position Summary

The Program Services Coordinator is responsible for coordinating client services, supporting admissions and service implementation, maintaining communication with clients, caregivers, families, referral partners, and internal team members, and helping ensure that services are delivered accurately, timely, and in accordance with agency standards. This position supports daily service coordination, documentation, schedule follow-up, client satisfaction, caregiver communication, and ongoing case management activities.

Essential Duties and Responsibilities

Coordinate client services from referral or service request through ongoing service delivery.
Assist with client admissions, onboarding, service start-up, and ongoing service coordination.
Maintain regular communication with clients, caregivers, family members, referral partners, and internal team members.
Monitor client schedules, service changes, caregiver availability, and continuity of care needs.
Assist with caregiver matching based on client needs, schedule requirements, location, and service expectations.
Track authorizations, service changes, documentation, and required follow-up items as assigned.
Respond to client, caregiver, and family concerns in a timely, professional, and solution-focused manner.
Coordinate with Scheduling Support to help resolve call-outs, open shifts, schedule changes, and coverage needs.
Maintain accurate and timely documentation in agency software and client records.
Support case management activities, including service monitoring, follow-up calls, updates, and care coordination communication.
Assist with quality assurance, client satisfaction, and caregiver retention efforts.
Participate in case reviews, staff meetings, training programs, and agency communication as requested.
Assist with orientation, onboarding, and training support for caregivers or office staff when requested.
Travel minimally, as needed, to support training, case management, client service needs, agency office coverage, community meetings, or operational support.
Maintain professional communication and positive working relationships with clients, caregivers, families, referral partners, and coworkers.
Follow agency policies, payer requirements, confidentiality standards, and documentation expectations.
Escalate service concerns, compliance concerns, or unresolved issues to leadership as appropriate.
Perform other duties as assigned.

Work Environment

This position primarily operates in an office or remote administrative environment, with occasional field-based activity as needed to support training, case management, client services, agency office coverage, or operational needs. Minimal travel may be required and will vary based on agency priorities and service needs.

Requirements:

Qualifications

High school diploma or equivalent required; associate degree or additional education in healthcare, human services, business, or related field preferred.
Minimum one (1) to two (2) years of experience in home care, healthcare, human services, customer service, scheduling, staffing, or care coordination preferred.
Strong organizational, communication, and customer service skills.
Ability to manage multiple priorities, changing schedules, interruptions, and time-sensitive requests.
Ability to work professionally with clients, caregivers, families, referral partners, and internal staff.
Strong attention to detail and ability to maintain accurate documentation.
Proficiency with Microsoft Office, email, phone systems, and agency software systems.
Valid driver's license and reliable transportation preferred, as minimal travel may be required based on agency needs.

Core Competencies Competency Description Client Service Excellence Uses a respectful, responsive, and client-centered approach to service coordination. Organization and Follow-Through Keeps service details, schedules, documentation, and follow-up items organized and current. Communication Communicates clearly and professionally with clients, caregivers, referral partners, and coworkers. Problem Solving Responds to service issues, schedule changes, and client concerns with practical solutions. Documentation Accuracy Maintains complete, timely, and accurate records in accordance with agency expectations. Team Collaboration Works cooperatively with Scheduling Support, Program Services staff, HR, Nursing, Billing, and leadership. Adaptability Responds effectively to changing client needs, staffing challenges, and operational priorities. Professionalism Represents the agency in a positive, dependable, and respectful manner. Physical Requirements

Ability to sit, stand, walk, bend, reach, drive, and use office equipment for extended periods.
Ability to communicate by phone, email, video, and in person as needed.
Ability to travel minimally to client homes, agency offices, training locations, or community settings as required by operational needs.
Ability to transport light training materials, files, or supplies up to 15 pounds.

Quick Apply

Refine Your Search

referral coordinator jobs in springfield, ma

Program Services Coordinator

CBHI Intake Coordinator

Compliance Coordinator

Associate Patient Care Coordinator

Patient Care Coordinator

Intake Coordinator, PT

Coordinator, Behavioral Health Outpatient

Customer Success Coordinator

Admissions Coordinator - SUD

Center for Care Coordination- Community Care Coordinator- Full Time

Nutritionist III

Nurse Manager MICU

Intercare Nurse Manager

Recruiter

Clinical Director - RN - Home Care

ED Complex Care Coordinator RN

Registered Nurse RN Navigator - Oncology and Infusion

Registered Nurse RN Navigator - Oncology and Infusion

Referrals Coordinator

Intake Coordinator (Per Diem)

I want to receive the latest job alert for referral coordinator in springfield, ma

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