Top 29 Shelter director Jobs in Springfield, Ma

Assistant Director for Individual Shelter Programs & Outreach
Center for Human Development —Springfield, MA
- $78,000 - $80,000 a year
- Full-time
- Office
- Driver's License
- Bachelor's degree
Quick Apply
9d
Program Manager
South Park Inn, Inc. —Hartford, CT
- $60,000 - $63,000 a year
- Weekends as needed
- Mid-level
- Recruiting
- Experience equivalent to degree accepted
- Health savings account
- Health insurance
Quick Apply
Animal Shelter Supervisor
City of Springfield, MA —Springfield, MA
- $65,884.00 - $85,681.44 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Paid holidays
- Disability insurance
2d
Assistant Youth Program Director | Adolescent & Family Services
Gandara Mental Health Center, Inc. —Springfield, MA
- $54,000 - $58,000 a year
- Bilingual
- Background check
- Writing skills
- Mileage reimbursement
- Paid holidays
Quick Apply
Housing Specialist, Single Adult Shelter
South Middlesex Opportu —Springfield, MA
- $22 an hour
- Part-time
- Background check
- Spanish
- Computer literacy
- 403(b) matching
- AD&D insurance
Quick Apply
Assistant Director of Student Access, Attendance & Engagement, Office of Student Support Services (Posting C124-2627)
Hartford Public Schools —Hartford, CT
- $137,101 - $146,249 a year
- Online Application
- School experience
- 5 years
- Licensed Clinical Social Worker
Quick Apply
Direct Service Advocate_Domestic Violence Shelter_ PT
YWCA of Western Massachusetts —Springfield, MA
- $21 an hour
- Part-time
- Mid-level
- Residential
- Organizational skills
Quick Apply
8d
Relief Direct Service Advocate_DV Shelter
YWCA of Western Massachusetts —Springfield, MA
- $21 an hour
- Per diem
- Mid-level
- Residential
- Organizational skills
Quick Apply
Program Advocate, Young Parent Living Program
South Middlesex Opportu —Springfield, MA
- $17.50 an hour
- Part-time
- Bilingual
- Maintenance
- Ability to climb stairs
- 403(b) matching
- AD&D insurance
Quick Apply
Sexual Assault Counselor_FT
YWCA of Western Massachusetts —Springfield, MA
- $24 an hour
- Overnight shift
- Spanish
- Hospital
- Public speaking
Quick Apply
Direct Service Advocate_HYPP_EOW_1st Shift
YWCA of Western Massachusetts —Springfield, MA
- $21 an hour
- Part-time
- Clean driving record
- Driver's License
- Driving
Quick Apply
Domestic Violence Counselor_ FT
YWCA of Western Massachusetts —Springfield, MA
- $24 an hour
- Overnight shift
- Spanish
- Hospital
- Public speaking
Quick Apply
9d
Residential Counselor I | Launch | DMH
Gandara Mental Health Center, Inc. —Chicopee, MA
- $20 an hour
- Bilingual
- Writing skills
- Cooking
- Mileage reimbursement
- Paid holidays
Quick Apply
Residential Counselor II | Launch | DMH
Gandara Mental Health Center, Inc. —Chicopee, MA
- $21.50 an hour
- Bilingual
- Writing skills
- Cooking
- Mileage reimbursement
- Paid holidays
Quick Apply
Young Parent Support Specialist
YWCA of Western Massachusetts —Springfield, MA
- $23 an hour
- Full-time
- Spanish
- Computer literacy
- English
Quick Apply
Residential Counselor | Adolescent & Family Services
Gandara Mental Health Center, Inc. —Springfield, MA
- $17.00 - $22.58 an hour
- Per diem
- Bilingual
- Writing skills
- Cooking
- Mileage reimbursement
- Paid holidays
Quick Apply
Shift Supervisor | Adolescent & Family Services
Gandara Mental Health Center, Inc. —Springfield, MA
- $24.09 - $25.00 an hour
- Spanish
- English
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
Violence Prevention Instructor_FT
YWCA of Western Massachusetts —Springfield, MA
- $25.64 - $26.00 an hour
- Full-time
- School experience
- Google Workspace
- Microsoft Excel
Quick Apply
Llamanos Hotline Worker_Every Other Weekend_7am-3pm_(PT)
YWCA of Western Massachusetts —Springfield, MA
- $20 an hour
- Part-time
- Spanish
- Criminal background check
- Conflict management
Quick Apply
Llamanos Hotline Worker_Every Other Weekend_3pm-11pm_(PT)
YWCA of Western Massachusetts —Springfield, MA
- $20 an hour
- Part-time
- Spanish
- Criminal background check
- Conflict management
Quick Apply

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Assistant Director for Individual Shelter Programs & Outreach

Center for Human Development -
Springfield, MA

Quick Apply

Job Details

Full-time
$78,000 - $80,000 a year
9 days ago

Qualifications

Team supervision
Harm reduction
Social service program staff supervision
Trauma-sensitive environment
Disciplinary action management
Team development
Experience working with individuals experiencing homelessness
Driver's License
Team motivation (leadership skill)
Team building

Full Job Description

Assistant Director for Individual Shelter Programs & Outreach

Department: Diversion, Shelter, & Housing (DSH)

Primary Office Location: Springfield, MA (with regular visits to program sites in Holyoke, MA)

Salary Range: $78,000 – $80,000 / year

Schedule: Full-Time, Monday – Friday (8:30 AM – 4:30 PM or similar)

At the Center for Human Development (CHD), Care Finds a Way. We are a diverse, inclusive, and dynamic team dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need.

We are seeking an experienced, high-level operational leader to serve as the Assistant Director for Individual Shelter Programs & Outreach. As part of the Senior Leadership Team in our Diversion, Shelter, and Housing Division (reporting directly to the Senior Division Director), you will oversee the operations, staff supervision, care management, and contract compliance across our adult shelter, low-threshold housing, triage/diversion, permanent supportive housing, rapid supportive housing, and street outreach programs.

The Opportunity: Lead, Innovate, and Support:

In this key leadership role, you will guide Program Managers and Supervisors to ensure program goals and outcomes are met. You will champion evidence-based best practices—including Housing First principles, harm reduction, person-centered approaches, and trauma-informed care—while maintaining a supportive, accountable team atmosphere.

Key Responsibilities:

Program & Contract Operations: Oversee contract obligations, daily operations, and service delivery across all assigned individual shelter, housing, and outreach programs. Ensure adherence to funder policies, DSH guidelines, and agency standards.
Leadership & Staff Development: Provide regular direct supervision and guidance to Program Managers and Supervisors. Ensure team leaders hold mandatory, documented staff and resident house meetings. Conduct onboarding, training coordination, and performance management in partnership with HR and Senior Leadership.
Crisis & Risk Management: Respond immediately to resident crises, unusual incidents, or security concerns. Lead de-escalation efforts, oversee risk protocols, and direct day-to-day emergency management.
Resident Hearings & Investigations: Serve as the formal point of contact for resident complaints and hearings and conduct internal program investigations as assigned by Division Leadership or Organizational Excellence.
Community & Funder Engagement: Strengthen relationships with external community resources, stakeholders, and funding bodies. Represent the program formally and step in on behalf of the Program Director during absences.
Administrative & Fiscal Oversight: Coordinate case conferencing, maintain accurate records, monitor staffing schedules for 100% program coverage, and assist with division-wide training plans.

Requirements:

Education & Experience: Bachelor’s degree in Human Services or a related field preferred, and/or 3+ years of supervisory experience in shelter, housing, or human services operations.
Specialized Knowledge: Extensive experience in secure or residential settings required. Deep knowledge of behavioral dynamics, trauma-informed care, harm reduction, and Housing First models.
Logistics: Valid driver's license and a reliable vehicle available for work use.
Leadership Skills: Demonstrated ability to lead effectively during crisis situations, manage progressive disciplinary procedures, and foster a team-oriented environment.

Success Factors (Your Professional DNA)

Resilient & Calm: Exceptional crisis management and de-escalation skills; performs well under pressure and manages long-term professional stress effectively.
Empathetic & Firm: Shows patience, care, and compassion while maintaining clear boundaries, professional standards, and accountability.
Collaborative Communicator: Open, direct interpersonal style with strong leadership capabilities and a commitment to teamwork.

Care Finds a Way:

At CHD, celebrating differences is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a proud reflection of those we serve.

Connect with our team today! If you are a dedicated leader ready to guide life-changing shelter and housing operations, apply today to join our senior division leadership team!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

shelter director jobs in springfield, ma

Assistant Director for Individual Shelter Programs & Outreach

Program Manager

Animal Shelter Supervisor

Assistant Youth Program Director | Adolescent & Family Services

Housing Specialist, Single Adult Shelter

Assistant Director of Student Access, Attendance & Engagement, Office of Student Support Services (Posting C124-2627)

Direct Service Advocate_Domestic Violence Shelter_ PT

Relief Direct Service Advocate_DV Shelter

Program Advocate, Young Parent Living Program

Sexual Assault Counselor_FT

Direct Service Advocate_HYPP_EOW_1st Shift

Domestic Violence Counselor_ FT

Residential Counselor I | Launch | DMH

Residential Counselor II | Launch | DMH

Young Parent Support Specialist

Residential Counselor | Adolescent & Family Services

Shift Supervisor | Adolescent & Family Services

Violence Prevention Instructor_FT

Llamanos Hotline Worker_Every Other Weekend_7am-3pm_(PT)

Llamanos Hotline Worker_Every Other Weekend_3pm-11pm_(PT)

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