Top 1 Technical security threat intelligence officer Jobs in Springfield, Ma

Customer Technical Support Representative 3 (SCA)
Peraton —Springfield, MA
- $20 - $25 an hour
- Remote
- High school
- Writing skills
- Mid-level
- Travel reimbursement
- Health savings account
6d

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Customer Technical Support Representative 3 (SCA)
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Answers incoming calls/chats from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-…
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Customer Technical Support Representative 3 (SCA)

Peraton -
Springfield, MA

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Job Details

$20 - $25 an hour
6 days ago

Benefits

Travel reimbursement
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Writing skills
High school diploma or GED
Travel industry

Full Job Description

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

About The Role

Peraton is seeking Customer Support Representatives to support the Department of Defense’s Defense Travel Management Office (DTMO) Travel Assistance Center (TAC) which supports Department of Department Temporary Duty (TDY) Travel through the Defense Travel System (DTS). The responsibilities of the successful candidates may include, but are not limited to, the following duties:

This position is 100% Remote.

Responsibilities:

Answers incoming calls/chats from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature. Customers may include Defense Travel Administrators, Centrally Billed Account Specialists, Travel Management Companies, Defense Financial Partners, Debt Management Monitors, Compliance Tool Administrators, Transportation Officers and others
Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications
May also make outboard service calls to potential customers. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
Researches required information using available resources.
Identifies and escalates priority issues and complaints.
Follows up customer calls where necessary. Completes call logs and produces call reports and/or metrics. May be required to work in one or multiple queues/skill sets (e.g., general support, travel reservations, finances).
May assist in training new employees.
May support general inquiries or those related to reservations, financial matters, or technical matters.

Qualifications

Required Qualifications:

2-4 years work experience with High School diploma
High School level reading, writing, and analytical skills
Excellent communication skills
Must be a U.S Citizen
Must have an Active Secret with a Tier III Background Investigation
Experience with problem solving
Experience with customer solutions
Experience on the Travel Assistance Center program (3+ years)
Experience with government travel systems (3+ years)
Experience with the Defense Travel System (3+ years)
Experience with RightNow (3+ years)
Travel industry customer and technical experience (3+ years)

Preferred Qualifications

Experience on the Travel Assistance Center program (5+ years)
Experience with government travel systems (5+ years)
Experience with the Defense Travel System (5+ years)
Experience with RightNow (5+ years)
Travel industry customer and technical experience (5+ years)
Experience with Government financial systems (5+ years)
Experience with Global Distribution Systems (GDSs) (5+ years)

SCA / Union / Intern Rate or Range

$20.00 - 25.00

Details

Target Salary Range: The rate / range per hour below represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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technical security threat intelligence officer jobs in springfield, ma

Customer Technical Support Representative 3 (SCA)

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About Peraton

About The Role

Qualifications

SCA / Union / Intern Rate or Range

Details

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