Top 8 Technical support manager Jobs in Springfield, Ma

Technical Support Manager
Legrand Group —West Hartford, CT
- Full-time
- Research
- Residential
- Supervising experience
- Paid parental leave
- Paid holidays
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2d
Executive & Site Lead Technical Support Manager
Voya Financial —Hartford, CT
- $114,480 - $170,070 a year
- Online Application
- Office
- Windows
- 8 years
- Paid holidays
- Health insurance
11h
Technical Product Manager f/m/d
Eppendorf —Enfield, CT
- $75,000 - $85,000 a year
- Full-time
- Engineering
- 3 years
- Travel
- Health insurance
- Tuition reimbursement
Operations Training Manager (Remote)
SOLV Energy, LLC —Hartford, CT
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
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3d
AI Enablement Manager
Crowe —Hartford, CT
- $87,200 - $179,500 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Mentoring
Quick Apply
1d

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Executive & Site Lead Technical Support Manager
Voya Financial —Hartford, CT
Lead, mentor, and develop the team of site leads across all supported locations, providing direction, coaching, and performance management to a high-performing…
$114,480 - $170,070 a year
11h
Technical Product Manager f/m/d
Eppendorf —Enfield, CT
Bringing a bachelor’s degree in sciences, engineering or a related field and approximately three to five years of related experience in technical product…
$75,000 - $85,000 a year

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The Christian and Missionary Alliance —Reynoldsburg, OH
For employees in the field, reports and escalates systems-level or application-related programming issues to the appropriate technology team employees.
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Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
$60,377 - $80,000 a year

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Technical Support Manager

Legrand Group -
West Hartford, CT

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Job Details

Full-time
2 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off

Qualifications

Electrical experience

Full Job Description

Legrand has an exciting opportunity for a Technical Support Manager to join the Electrical Wiring Systems Wiremold Team in West Hartford, CT. The Technical Support Manager will manage technical service-related operations for an organization supporting Wiremold products.

Provides day to day operational leadership, guidance, development, and motivation to the technical support team to achieve superior results and accomplish overall business objectives. Monitors employee and team performance in relation to established standards. Schedules technical support daily duties. Supports hiring, coaching, and developing talent.
Field technical questions concerning products and their applications for the sales force, distributors, and end-users of all of the company’s products within established service levels to ensure that customer technical product issues are addressed.
Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs.
Provide backup to the team during high volume or low staffing periods. This can include answering customers’ technical questions by phone, e-mail, live chat, and Salesforce.
Manage the development and maintenance of the Wiremold Knowledge tool. Manage the development and update of other customer self-service tools, such as cross-reference databases, product selection flowcharts, etc.
Develop and deliver product and customer experience training for new Technical Support and Customer Support representatives.
Ensure that the team provides 3rd party certifications and other technical support and documentation to customers as required.
Provide occasional review of new product designs for function and ease of installation. In addition, based on customer requests received, provide feedback to Product Managers and engineering team on product gaps or ideas for product design changes.
Perform related project assignments as determined by the ongoing needs of the Marketing Department as directed by manager.
Comprehensive knowledge of Wiremold products, their applications, the codes and standards that govern their use, and experience with user preferences regarding installation techniques.

Education:

Requires a bachelor's degree or equivalent experience.

Experience:

Typically requires 5-7 years' experience in the electrical industry in a customer or technical support role, engineering, or electrical contracting.
1-3 years supervisory experience may be required.
Extensive knowledge of the function and department processes.

Skills/Knowledge/Abilities:

Customer Support
Inquiry Research/Response
Issue Resolution
Problem Analysis
Software Troubleshooting
Systems Troubleshooting
Technical Project Management

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us

About Legrand’s Electrical Wiring Systems Division

Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential. For more information, visit legrand.us/electrical wiring devices

http://www.legrand.us
http://www.youtube.com/legrandna
http://www.linkedin.com/company/44580
http://twitter.com/legrandNA

Equal Opportunity Employer

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technical support manager jobs in springfield, ma

Technical Support Manager

Executive & Site Lead Technical Support Manager

Technical Product Manager f/m/d

Operations Training Manager (Remote)

AI Enablement Manager

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