Resident Service Coordinator, Colonial Estates - Springfield, MA
Position Description:
The Resident Service Coordinator (RSC) develops and coordinates support services for residents. The RSC will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals and maintaining housing stability.
Resident Service Coordinator Role:
- Assess and coordinate resident referrals and resources by recommending solutions to resolve resident issues impacting their life and refer them to suitable community services, resources and entitlement programs, as appropriate.
- Build relationships with residents to better understand their aspirations and goals and connect them with local resources and opportunities.
- Create partnerships with local organizations to successfully implement community engagement initiatives including implementation of required contracts.
- Assist residents at multifamily properties (individuals and families) and senior properties (elders, and non-elderly residents with disabilities). This includes support to maintain living independently through collaboration and coordination of programs with wellness nurse/health care agency to address common health concerns such as, fall prevention, nutrition, grief and loss, medication management, dealing with incontinence, healthy weight loss, brain health/improving cognitive functions and general social-emotional wellbeing.
- Lead coordination of resident support and resources on housing stabilization issues such as late rent payments, housekeeping, and other lease violations.
- Collaborate with property management team to develop program budgets that reflect needs of the resident population and that comply with program finance obligations.
- Create consistent outreach and communication with residents including completing new resident assessments, newsletters, flyers, monthly calendars, telephone calls and door knocking.
- Use Beacon’s data collection and analysis systems to document services provided to residents and outcomes achieved.
- Track and monitor the property’s Community Engagement budget.
- Processes Reasonable Accommodation requests for residents with disabilities.
- Collaborate with the property management team and attend weekly meetings as required.
Knowledge, Skills and Abilities:
- Experience working with older adults, and issues relating to isolation, health and wellness and other social determinants of health.
- Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building.
- Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
- Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners
- Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
- Proficiency with technology and an interest in learning how to integrate new technology-based tools and resources into programming.
- Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
- Excellent communication, organization, problem-solving and writing skills.
- Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs.
- Knowledge of Yardi, Property Management databases, FamilyMetrics is a plus.
- Knowledge of federal, state and local policies affecting housing is a plus.
- Ability to work some weekends and evenings is required.
- Bilingual in English and dominant language of minority in community i.e., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.
Education & Experience:
- Bachelor’s degree with a focus in social work, human services, public health, or community development and/or 3-5 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization serving youth and families / seniors and people with disabilities.
Compensation: $63,000 - $65,000 annual salary
Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
Company Overview:
Founded in 2004, Beacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. Beacon currently owns and manages approximately 150 properties including affordable housing, market rate housing, and mixed income-housing. Its developments range from new construction, to historic adaptive reuse, to the renovation of existing housing.
At Beacon, we strive to make a difference in our residents’ lives. We build outstanding communities that make enduring contributions to the vitality of our cities and towns. We create communities that serve a diverse cross section of our society. Our communities are healthy and vibrant. Why? Because they are planned with care, consideration, and compassion.
Benefits Offered:
At the core of Beacon Communities is the talent on our teams, and we are committed to taking care of our team members so they can deliver great experiences to our residents. That is why we are proud to provide competitive compensation and comprehensive benefits that support a healthy life for you and your family when you join our team.
As a regular, full time employee at Beacon you can expect:
- Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
- Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
- Retirement planning. We offer a 401k program with a company match.
- 100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
- Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!
Beacon Communities LLC is an Equal Opportunity Employer that seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class. All qualified applicants are encouraged to apply. Beacon Communities LLC participates in the E-Verify program.
