Must apply on Ross Careers Website. Please apply at Ross- https://jobs.rossstores.com.
Protection Specialist (SPS).
Ross Dress for Less.
Job Summary:
The Store Protection Specialist (SPS) is responsible for creating a safe and secure shopping environment while supporting sales floor operations and delivering excellent customer service. The SPS serves as a visible deterrent to theft through strong customer engagement, awareness, and execution of Ross's Shortage One Plan initiatives.
This position helps reduce shrink by maintaining a high level of command presence, monitoring store activity, identifying shortage opportunities, and supporting operational compliance. The SPS partners closely with Store Leadership to promote a clean, safe, and customer-focused shopping experience.
Essential Responsibilities:
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Provide exceptional customer service by greeting and engaging customers throughout the store.
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Maintain a highly visible presence at store entrances, exits, and high-risk areas.
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Support Ross's Shortage One Plan through proactive shortage awareness and prevention.
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Monitor store activity and identify potential theft, fraud, and safety concerns.
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Communicate observations and concerns to Store Leadership and Loss Prevention partners as appropriate.
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Perform safety inspections and identify hazards that could impact customers or associates.
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Support Emergency Response procedures and assist with incident documentation.
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Monitor fitting room areas and other shortage-sensitive locations.
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Ensure merchandise protection devices, EAS tags, and security fixtures are utilized correctly.
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Observe and report operational compliance opportunities related to shortage control.
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Build positive working relationships with store associates and leadership teams.
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Support a clean, safe, organized, and customer-ready sales floor.
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Complete all required training and company-directed reporting accurately and on time.
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Assist with maintaining a welcoming environment that supports both customer satisfaction and shortage reduction.
Required Qualifications:
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High school diploma or equivalent preferred.
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Previous retail, customer service, security, loss prevention, or asset protection experience preferred.
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Strong observation and problem-solving skills.
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Ability to remain alert and focused in a fast-paced environment.
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Effective verbal and written communication skills.
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Ability to interact professionally with customers, associates, and leadership.
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Basic computer skills and ability to complete required reports and documentation.
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Reliable attendance and schedule flexibility, including evenings, weekends, and holidays.
Physical Requirements:
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Ability to stand and walk for extended periods.
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Ability to move throughout all areas of the store.
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Ability to occasionally lift up to 25 pounds.
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Ability to observe activities across large retail environments.
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Ability to work in a fast-paced retail setting.
Success Profile:
The ideal Store Protection Specialist:
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Demonstrates strong customer service skills.
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Maintains a professional and approachable presence.
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Supports a culture of safety, accountability, and integrity.
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Exhibits strong attention to detail.
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Remains calm and professional in challenging situations.
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Takes ownership of shortage prevention and operational excellence.
Why Join Ross?:
At Ross Dress for Less, our focus is delivering great values to customers while providing opportunities for growth and development. We offer a supportive team environment, competitive benefits, and opportunities to build a rewarding retail career.
Ross Stores is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all associates.
