Top 21 Claims representative Jobs in Springfield, Mo

Associate Claims Representative (Remote)
MEM —Springfield, MO
- Full-time
- Remote
- No high school diploma
- Mid-level
- High school diploma or GED
- Profit sharing
- Paid jury duty
Banking Technical Support Representative
Jack Henry —Springfield, MO
- $42,000 - $53,000 a year
- Full-time
- Remote
- Research
- In-person
- 1 year
1d
Fraud Support Call Center Representative (CCC)
Jack Henry —Springfield, MO
- $34,320 - $37,500 a year
- Weekends as needed
- Remote
- Data entry
- In-person
- 1 year
Member Service Rep - CoxHealth Plans
CoxHealth —Springfield, MO
- Full-time
- Writing skills
- No high school diploma
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
21h
Commercial Insurance Client Service Representative
Nixon & Lindstrom Insurance —Springfield, MO
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Clint Harris - State Farm Agent —Springfield, MO
- $38,000 - $52,000 a year
- Full-time
- Local
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
David Dupree - State Farm Agent —Nixa, MO
- $45,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Katie Clouse - State Farm Agent —Ozark, MO
- $18 an hour
- Part-time
- Hospitality
- Office
- Administrative experience
- Paid training
- Paid time off
Quick Apply
3d
Customer Service Representative - State Farm Agent Team Member
Sarah Rader - State Farm Agent —Republic, MO
- Full-time
- Office
- Communication skills
- Marketing
- Opportunities for advancement
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Dustin Kirkman - State Farm Agent —Ozark, MO
- $40,000 - $60,000 a year
- Full-time
- Office
- Entry level
- Health insurance
- Paid time off
Quick Apply
2d
Casualty Specialist II
First Acceptance Services Inc —United States
- Remote
- Microsoft Excel
- Mid-level
- High school diploma or GED
Manager Claims Casualty
First Acceptance Services Inc —United States
- Remote
- High school diploma or GED
- Analysis skills
- Bachelor's degree

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Banking Technical Support Representative
Jack Henry —Springfield, MO
Monitors incoming phone calls and/or case assignment queue and resolves in accordance with Service Level Standards (SLS). Associate or bachelor’s degree.
$42,000 - $53,000 a year
1d

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Patient Service Representative
quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
From $19 an hour
Medical Claims Biller, Coder and Follow-Up Professional
Veteran Claims Paid —Newark, OH
Act as a liaison between VCP clients and the Veterans Administration, facilitating the collections of claim charges. Average of 60 claims processed per day.
$23 - $29 an hour
Quick Apply

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Associate Claims Representative (Remote)

MEM -
Springfield, MO

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Job Details

Full-time

Benefits

Profit sharing
Paid jury duty
Paid parental leave
Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Volunteer time off
Life insurance

Qualifications

Customer communication
Driver's License

Full Job Description

Are you an organized, relationship driven professional with a passion for helping people navigate important moments in their recovery? MEM Insurance is looking for an Associate Claims Representative to join our dedicated Claims team. In this role, you will independently manage a caseload of workers’ compensation claims—investigating coverage and compensability, coordinating medical care, managing disability and return to work processes, and supporting fair, well-documented claim resolutions.

You’ll work closely with medical providers, policyholders, attorneys, and internal partners to ensure injured workers receive quality care while also protecting the financial well being of our policyholders. This is a professional-level role where you’ll balance analytical decision-making with compassionate customer service—helping people during some of their most challenging times.

Essential Duties and Responsibilities
Claims Investigation, Evaluation & Administration

Conduct thorough investigations of workers’ compensation claims, including coverage analysis, compensability decisions, and collection of statements and documentation.
Identify coverage concerns, subcontractor issues, or other complexities and escalate when appropriate.
Maintain well organized claim files with clear documentation, action plans, and timely updates.
Establish, monitor, and adjust reserves to ensure accuracy and alignment with corporate expectations.
Manage claims from initial report through final disposition, prioritizing workload to meet quality and productivity standards.

Medical & Disability Management

Oversee the medical aspects of claims, ensuring injured workers receive appropriate, cost effective treatment.
Collaborate with network providers, Nurse Case Management, Utilization Management, and specialists to guide care decisions.
Review and process medical bills with accuracy and timeliness.
Secure wage statements, calculate disability benefits correctly, and ensure payments follow statutory requirements.
Manage Return to Work efforts, educating policyholders on light-duty options and helping employees resume safe, meaningful work.

Fraud Prevention, Subrogation & Loss Recovery

Identify potential fraud indicators and collaborate with the Special Investigations Unit as needed.
Investigate subrogation opportunities and document third-party liability to maximize recovery.
Recognize when field visits or surveillance may be beneficial and coordinate those activities responsibly.

Claim Resolution, Negotiation & Legal Collaboration

Obtain required disability ratings and evaluate settlement options within authority limits.
Collaborate with internal and external counsel to execute legal strategy, review legal bills, and ensure litigation guidelines are followed.
Address Medicare exposure appropriately, securing Medicare Set-Asides when required.
Identify opportunities for structured settlements.

Reporting, Communication & Cross Functional Partnership

Communicate claim status to policyholders, producers, and internal stakeholders with professionalism and clarity.
Provide claim updates on high profile or high-dollar cases as requested.
Partner with Underwriting, Premium Consultation, and Loss Prevention on risk concerns and claim trends.
Support team members when colleagues are out of office.

Professional Development & Mentorship

Engage in ongoing learning to stay current with workers’ compensation laws, regulations, and industry practices.
Assist in onboarding and supporting new Claims team members.

Qualifications

Education: High school diploma or equivalent experience required; bachelor’s degree preferred.
Experience: 1–2 years of claims handling experience with exposure to workers’ compensation preferred.
Licenses:
Valid driver’s license required
Certifications: AIC or other insurance designations preferred.

Company Culture and Values
At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other’s growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered.

Diversity Statement
MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities.

Total Rewards Overview

Health Plans: Medical, Dental, and Vision

Includes fertility benefits, fully paid preventative care, and adult orthodontia.

Employer-Paid Life and Disability Benefits:

Life Insurance (3x base salary), AD&D, Short and Long-term Disability.

Wellness and Recognition Program: Employer-paid incentives for employees and spouses.
Flexible Spending Account and Dependent Care options
Health Savings Account: Generous employer contribution.
Time Away from Work:

Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave.

Employee Assistance Programs
401k Retirement Plan: Employer match and profit sharing.
Adoption Assistance and Tuition Assistance

Notice Regarding Use of Artificial Intelligence
MEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws.

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Refine Your Search

claims representative jobs in springfield, mo

Associate Claims Representative (Remote)

Banking Technical Support Representative

Fraud Support Call Center Representative (CCC)

Member Service Rep - CoxHealth Plans

Commercial Insurance Client Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Casualty Specialist II

Manager Claims Casualty

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