Top 9 Client success manager Jobs in Springfield, Mo

Customer Success Manager
DIGITAL MONITORING PRODUCTS —Springfield, MO
- Full-time
- Mid-level
- Supervising experience
- Continuous improvement
- Paid holidays
- Disability insurance
12d

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Customer Success Manager
DIGITAL MONITORING PRODUCTS —Springfield, MO
The Customer Success Manager is responsible for strengthening customer relationships, improving account health, and driving growth within our existing customer…
12d

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Customer Success Manager
iT1 —Columbus, OH
As the Customer Success Manager, you will own the day-to-day success of the Ohio DRC account, ensuring the successful implementation, adoption, support, and…
11d
Customer Success Manager
impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
$80,000 - $95,000 a year
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Customer Success Manager

DIGITAL MONITORING PRODUCTS -
Springfield, MO

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Job Details

Full-time
12 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Life insurance

Qualifications

Team member evaluation
Customer relationship building
Managing teams in a customer support role
Managing sales strategy or development teams
Sales needs analysis
Performance feedback (performance evaluation method)
Sales team management
Managing clients in a customer support role
Team development
Supervising experience
B2B business model
Sales coaching
Customer relationship management
Corporate sales environment
Sales leadership

Full Job Description

The Customer Success Manager is responsible for strengthening customer relationships, improving account health, and driving growth within our existing customer base. This role leads the inside sales and customer outreach teams while identifying cross-selling, upselling, and lead-generation opportunities. The Customer Success Manager will also support customer onboarding, coordinate support and training needs, and manage and grow designated house accounts. Success requires a customer-first mindset, strong leadership and communication skills, and the ability to balance exceptional customer experiences with measurable business results.

Necessary Qualifications

2+ years of experience managing, supervising, or leading customer service, customer success, sales, or related teams.
Demonstrated experience in customer service, customer success, account management, or a customer-facing role.
Strong understanding of customer relationship management and the ability to build long-term relationships with B2B customers.
Demonstrated ability to identify customer needs and translate those needs into solutions and business opportunities.
Experience coaching, developing, and holding team members accountable for performance.
Strong communication, interpersonal, and problem-solving skills.
Highly organized and able to effectively manage competing priorities across customers, team members, and internal stakeholders.
Comfortable working with performance metrics and using data to evaluate results and make decisions.
Ability to balance a strong customer-first approach with measurable business and team objectives.
Ability to remain calm and professional in pressure situations.

Preferred Qualifications

Experience in the security industry, particularly working with security dealers, integrators, distributors, or other channel partners.
Experience with inside sales, customer outreach, lead generation, or account expansion.
Experience identifying and executing cross-selling and upselling opportunities.
Experience developing Voice of Customer programs, customer health metrics, or customer satisfaction initiatives.

Typical Duties and Responsibilities

Lead, manage, coach, and develop the inside sales and customer outreach teams, including setting goals, monitoring performance, and providing ongoing feedback.
Establish and track customer account health, engagement, satisfaction, and Voice of Customer (VOC) metrics.
Build and maintain strong relationships with security dealers and integrators while proactively identifying and addressing customer needs.
Identify and execute cross-selling and upselling opportunities to grow existing customer relationships and business.
Develop leads and sales opportunities from existing customers and support inside sales initiatives.
Manage and grow designated house accounts through proactive engagement, relationship building, and identification of new business opportunities.
Support new customer onboarding and coordinate customer support, technical assistance, and training as needed.
Develop and improve customer outreach, account management, and inside sales processes to increase engagement and effectiveness.
Analyze customer and team performance data, identify trends and opportunities, and communicate results and recommendations to leadership.
Serve as a customer advocate while balancing customer needs with company objectives and measurable performance goals.
Observe company policies and continuously strive to identify processes that improve efficiency while maintaining conformance to requirements.
Complete additional projects as needed.

EOE/Disabled/Vet

Onsite medical clinic for employee, spouse and family members, 18 and under, living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays, plus some not so usual (free security system, free UPS shipping), so you don't have worry about self or family.

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