Description:
SUMMARY: Daily responsible for assisting customers at the service/pick-up window, creating Over the Counter (OTC) tickets, and ensure the customers get their orders fulfilled in a timely manner. Perform various customer service and accounts receivable duties; analyzing accounts, reconciling accounts, and collecting on accounts. Settling routes and performing timely and accurately reconciles truck receipts and post daily deposits.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Perform primary and secondary duties as assigned by your manager.
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Excellent Customer Service skills on phone, e-mail, mail and fax with ability to understand and respond to customer requests/ordering and provide necessary customer service with intent to keep accounts current. Customer satisfaction is top priority.
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Greet visitors & customers in a courteous manner, assist with their needs, and direct individuals to appropriate team member when information is requested.
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Generate OTC tickets for customers at pick-up window.
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Receive and verify payments for company products.
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Verifies and pulls daily trip reports for entry.
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Prepare daily full-service and other money deposits for Armored Service to pick-up.
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Post full-services monies into EoStar daily.
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Responsible for keeping the cash room clean and organized.
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Performs route settlement functions including fix discrepancies and make adjustments for inventory and money collected where appropriate; providing credits to customers as needed.
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Verifies driver paperwork and deposit.
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Separate DSD’s from paperwork for processing.
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Verify and compare Wal-Mart DSD’s to the invoices.
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Reinforces company processes and procedures for drivers.
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Prepare aging report on a weekly basis and initiate collection calls on a daily basis to ensure accounts remain in good standing.
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Monitoring credits and weekly write off reports to make sure accounts stay “clean”. This will include working all accounts over 60-days on a weekly basis and reporting to Manager of status.
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Utilize all tools necessary to identify payment discrepancies in order to determine the correct course of action.
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Verify validity of invoices and/or accounts using all resources available.
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Communicates with AR team of issues etc. on accounts.
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Works in conjunction with customer service department on customer account questions.
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Maintain excellent working knowledge of eoStar.
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Update customer records and notes in eoStar as well as the weekly aging report on a daily basis.
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Maintain good working relationships with team, drivers, sales personnel and management.
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Maintain documentation for compliance to policies and procedures for internal and external audits.
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Follow established procedures for processing payments.
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Prepare documents and reports as assigned.
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Other duties may be assigned or requested.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITIES: None
Requirements:
COMPETENCIES: Must have excellent interpersonal and written/verbal communication skills; competent computer skills in use of word, excel, and have the ability to create spreadsheets for analysis and tracking of various information. Must have the ability to multi-task and be highly detailed-oriented with attention to accuracy. Must be ability to focus in a high-traffic area; good organizational skills; and tenacious, with a sense of urgency. Must have good knowledge of accounting principles and be able to apply them. Must be able to take direction and incorporate additional job responsibilities as they arise.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Education and/or Experience: High School Diploma or GED preferred but not required. One (1) year progressive work experience in accounting (A/R). Experience in cash room environment.
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Language Skills: Ability to read, analyze and interpret complex written information and instruction. Ability to respond to common inquiries from Employees, Customers or Outside Compliance Agencies. Strong interpersonal, organizational, planning and communication skill is required.
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Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
- Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions supplied in both written and verbal format. Ability to multi-task.
Computer Skills: MS Office Skills (Word, Excel, PowerPoint, Outlook)
Certificates, Licenses, Registrations: None
Other Skills and Abilities: None
Other Qualifications: Non
TRAVEL REQUIRED: None
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk or hear. Ability to lift, push, pull or carry from 10 to 40 pounds. This position requires the employee to remain in a seated position up to 90/95% of workday.
Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
Repetitive use of the hands/arms/shoulders required in completing data entry work on computer.
WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is not exposed to weather conditions.
The noise level in the work environment is usually moderate. Normal Office work environment. High traffic area. Long periods of time in a seated position required for this position.
