Top 3 Customer support analyst Jobs in Springfield, Mo

IT Customer Support Analyst
CoxHealth —Springfield, MO
- Full-time
- Computer science
- Computer Science
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
8d
Client Service Analyst III
Jack Henry & Associates —Springfield, MO
- Hybrid work
- Finance
- Bachelor's degree
- Travel
9d

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Client Service Analyst III
Jack Henry & Associates —Springfield, MO
Provides telephone consultation and support services to CXO level customers. Completes projects, including but not limited to, risk analysis, financial model…
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Client Service Analyst III
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Provides telephone consultation and support services to CXO level customers. Completes projects, including but not limited to, risk analysis, financial model…
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IT Customer Support Analyst

CoxHealth -
Springfield, MO

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Health insurance
Dental insurance
Vision insurance
Retirement plan

Qualifications

Non-technical user support
Computer operation
Customer communication
Computer science
Computer Science
Associate's degree in computer science
Incident report management
Computer literacy
Writing skills
Windows
User training (technical support)
Associate's degree in information technology
Desktop (troubleshooting support)
Resolving technical support tickets
Desktop applications
Handling customer service requests
macOS
Computer skills
Customer support
Associate's degree
Communication skills
Entry level
Information Technology

Full Job Description

Facility:

Chase Building: 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department:

1709 IT Service Desk

Scheduled Weekly Hours:

Hours:

7:00 am - 3:30 PM Mon - Fri

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

Named one of Modern Healthcare’s Best Places to work five times.
Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education: • Preferred: Associate's degree in Computer Science, Information Technology, Experience: • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. Skills: • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. • Strong communication skills, empathy, and patience to effectively assist end users with technical issues. • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. • Ability to effectively document support request and solutions for future reference. Licensure/Certification/Registration: N/A

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customer support analyst jobs in springfield, mo

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