Reports To: AFC & WIM Program Director
Classification: Full-time, Salary Exempt
Job Summary:
The Program Coordinator will help manage daily operations of the Ambassadors for Children (AFC) Boutique and the Wish I May (WIM) birthday assistance program. The Program Coordinator must be able to anticipate program needs, discern work priorities, manage program budgets, meet deadlines with little supervision, and be willing to work evenings and weekends as needed. For this individual to be successful, they must be highly organized & detail oriented, a natural problem solver, an exceptional multitasker, and have excellent communication & interpersonal skills.
Key Objectives for success:
Program Operations Support
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Support day-to-day operations of the AFC boutique and WIM birthday assistance programs, ensuring they run efficiently and within budget, while meeting organizational priorities and intended outcomes.
Volunteer Training & Coordination
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Collaborate with CCO’s Volunteer Resource Team to develop/implement training for program volunteer needs and to ensure organizational standards of excellence for the volunteer experience are upheld within AFC & WIM programs.
Inventory Management
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Complete regular inventory checks to ensure accurate counts of product on hand and submit reports to program leader and accounting department.
Responsibilities and Duties:
Manage AFC Clothing Boutique
Maintain a setting that provides uplifting shopping experiences for all those who access the boutique and achieves desired program outcomes. This will require the space to be well-organized, clean, and adequately stocked each day. Duties include but are not limited to:
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Connect with boutique guests to schedule shopping appointments.
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Have weekly availability for boutique walk-in appointments.
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Create and update weekly volunteer task lists.
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Collaborate with regular volunteers to complete weekly inventory checks, then compiling that data into formal inventory reports monthly.
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Operating within a monthly budget, purchase clothing to ensure that each clothing category and size are stocked sufficiently. This will require forecasting and planning well in advance so that we are able to leverage purchasing power.
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Manage storage space in the warehouse, ensuring backstock and off-season items are well organized, and contained in the designated bay locations for AFC/WIM.
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Serve as first contact when in-kind donations come in, deciding where those items go and how we process the donation.
Manage WIM Birthday Assistance Program
Ensure uplifting experiences for those who utilize the WIM service and provide meaningful, well-directed service opportunities to volunteers. Duties include but are not limited to:
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Maintain Wish I May program space, ensuring it is clean, well-organized, and stocked.
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Complete data entry in Salesforce and report monthly on bags distributed.
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Update spreadsheet when items are moved from the Christmas inventory to shopping room.
Volunteer Training & Coordination
Ensure that volunteers are well trained, equipped, and scheduled to support program operations. Duties include but are not limited to:
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Collaborate with Volunteer Engagement Team to develop standard volunteer training plan for AFC and WIM. Update and maintain written volunteer training materials as necessary.
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Assess individual abilities and arrange for new volunteers to work with staff or long-time volunteers multiple times before scheduling them to serve on their own.
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Maintain volunteer schedules to ensure total coverage for boutique operating hours and adequate coverage to support current birthday bag fulfillment rate.
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Support group volunteer activities as necessary and collaborate with the Volunteer Engagement Team to schedule groups when large projects are ready to complete.
Event Management
Work with staff and volunteers to ensure the success of major events, including holiday distribution events, volunteer appreciation events, some fundraising events, and offer assistance for other CCO-sponsored events.
Physical context and work environment:
Percentage of Work Time Spent on Activity
Seeing: Must be able to read documents and use a computer.
Hearing: Must be able to hear well enough to communicate with coworkers and the public, in person or via phone.
Sitting: Must be able to sit for long periods of time.
Standing/Walking: Must be able to move about the work area.
Stooping/Kneeling: Must be able to stoop or kneel to pick up items off the floor and check equipment.
Climbing: Must be able to climb a stepstool or short ladder.
Lifting/Pulling/Pushing: Must be able to lift/pull/push up to 50 pounds with or without reasonable assistance.
Driving: Must be able to drive locally on occasion for work-related assignments.
Grasping/Feeling: Must be able to type, handle documents, and use equipment and electronic devices.
Reaching: Must be able to reach above shoulder.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Hours:
CCO offers flexible scheduling options for staff, allowing them to choose between a typical Monday through Friday schedule with five eight-hour days or a modified schedule with four nine-hour days and a half-day on Fridays. Occasionally, program needs may require different schedules, including evening or weekend hours. Supervisors will regularly discuss schedules to ensure coverage of program needs, and employees must always obtain prior approval from their supervisor to change their schedule.
Mission:
Staff members are expected to positively reflect the mission of the Crosslines Community Outreach—to improve the quality of life in our region through compassionate service and outreach to our most vulnerable neighbors, by doing together what can best be done together in the name of Jesus Christ.
Education, Experience and Qualifications:
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Experience in Human Services, Communication, or Public Administration fields are preferred.
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At all times, this individual must strive for improvement and growth, personally/professionally and for the services they manage.
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Experience working with volunteers is preferred.
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Applicants should have exceptional multi-tasking skills and be highly organized.
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Ability to provide excellent customer service, be an enthusiastic professional, and be able to build relationships with internal and external church sponsors, donors, clients, vendors and the public.
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Excellent communication skills, including writing, proof reading, and public speaking.
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Ability to manage multiple projects, working with a variety of staff and volunteers.
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Ability to direct others, have excellent interpersonal skills both in person and by phone, always displaying a high level of professionalism.
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Ability to accomplish projects with little supervision and on deadline.
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High proficiency using computers, including Windows operating systems and Microsoft Office suite.
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Must be able to lift product up to 50 lbs. by hand.
Applicant must successfully complete a drug screening, background investigation, and driver record check.
Must ensure that the confidentiality of children served is maintained as required by law and HIPAA.
- Reasonable accommodations may be made to enable individuals with disabilities.
- Crosslines Community Outreach is an equal opportunity employer and does not discriminate against applicants or employees because of race, national origin, sex, age, religion, or disability status of qualified individuals.
