PRIMARY PURPOSE OF JOB:
Under the direction and delegation of the Vice President of Administration, the Director of Human Resources oversees the overall provision of Human Resources operations, services, policies, and programs for the organization, including recruitment, leave of absence administration, benefits administration, salary administration, workers’ compensation, talent performance and development, and HR compliance support.
This position serves as a key HR resource for employees and supervisors by providing confidential, service-focused support and helping ensure HR processes are consistent, compliant, well-documented, and aligned with organizational values, strategic goals, and operational needs. The Director of Human Resources also serves as a liaison between the organization and external partners, including benefits providers, workers’ compensation carriers, and other HR-related vendors. Additionally, this position may assist with management of the HR help email as delegated by the Vice President of Administration.
This description may not include all duties, knowledge, skills, or abilities associated with this position.
ESSENTIAL FUNCTIONS AND KEY RESPONSIBILITIES:
Human Resources Oversight
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Coordinate and support the overall delivery of HR services across the organization.
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Provide guidance to employees and supervisors regarding HR processes, policies, benefits, leave, performance documentation, and employment-related procedures.
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Support consistent application of organizational policies, employment practices, and compliance requirements.
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Maintain confidentiality and professionalism in all HR-related matters.
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Assist with HR strategic planning, process improvement, policy implementation, and internal HR communication.
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Conduct presentations and training as delegated.
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Conduct research and analysis of organizational trends including review of reports and metrics from the organization’s human resource information system.
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Monitor and ensure the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; review and modifiy policies and practices to maintain compliance.
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Perform other duties as required.
Recruitment and Onboarding
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Support supervisors in consistent and compliant hiring practices.
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Assist with onboarding processes to ensure new employees receive appropriate information, training, documentation, and support.
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Coordinate full-cycle recruitment for full-time, part-time, temporary, contractual and intern personnel including job postings, sourcing, applicant tracking, interview coordination, pre-employment requirements, hiring documentation, and onboarding.
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Monitor and ensure continuous hiring workflows for timeliness, accuracy, and alignment with organizational staffing needs.
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Collaborate with senior leadership to understand the organization’s goals and strategy related to staffing, recruiting, and retention.
Leave of Absence, ADA, and Benefits Administration
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Oversee and coordinate employee benefit programs, including medical, dental, vision, retirement, disability, and other applicable benefits as directed by VP of Administration.
- Track and manage leave of absence documentation including FMLA, medical leave, and other approved leave programs.
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Ensure accurate benefits enrollment, changes, terminations, documentation, and employee communication.
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Serve as a liaison with benefit vendors, leave administrators, and other external partners as assigned.
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Maintain accurate records and support compliance with applicable federal, state, and organizational requirements.
Workers’ Compensation and Safety-Related HR Support
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Oversee workers’ compensation claims and related documentation.
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Serve as a liaison between employees, supervisors, insurance carriers, medical providers, and other involved parties.
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Track claim status, return-to-work information, restrictions, and related communication.
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Support timely reporting and documentation of workplace injuries.
Employee Relations
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Support performance management processes, including coaching documentation, corrective action tracking, evaluation processes, and supervisor guidance.
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Coordinate ADA accommodation requests through the interactive process.
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Maintain and update the Human Resources Information System (HRIS) to ensure employee records, personnel changes, reporting, and related data are accurate, current, and well-documented
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Support employee development, retention, and engagement efforts as assigned.
HR Operations and Supervision
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Supervise assigned HR support staff.
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Assign, monitor, and review HR support tasks to ensure timely and accurate completion
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Triage employee and supervisor inquiries and route matters appropriately.
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Maintain organized HR records, files, reports, and tracking systems.
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Promote responsive, respectful, and solution-focused HR service.
Compliance and Confidentiality
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Support compliance with applicable employment laws, public entity requirements, agency policies, and internal procedures.
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Maintain the highest level of confidentiality regarding employee records, personnel matters, benefits information, medical information, and other sensitive information.
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Assist with audits, reporting, documentation requests, and HR compliance reviews as needed.
WORK ENVIRONMENT:
The work environment is fast-paced and service-oriented, with frequent interruptions, competing priorities, and deadlines. This position requires strong organization, flexibility, sound judgment, professionalism, and the ability to manage confidential and sensitive information appropriately.
LEADERSHIP, ETHICS, AND PROFESSIONAL CONDUCT:
Abilities First employees are expected to model exemplary leadership at all times. This includes representing the agency in a positive, respectful, and professional manner through words, actions, and expressions. Employees are expected to communicate concerns, challenges, and differing perspectives through the established chain of command, using constructive, solution-focused, and professional language rather than judgmental or disparaging commentary. Abilities First expects staff to observe the highest ethical standards, maintain professional conduct above reproach and demonstrate unwavering integrity in all internal and external interactions.
KNOWLEDGE, SKILLS, AND ABILITIES:
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Thorough knowledge of federal and state employment laws, regulations, policies and procedures; equal opportunity and affirmative action requirements as related to federal contractors’ human resources procedures; compensation administration principles and procedures; ADA, FLSA, and other employment legislation and regulations; FMLA and leave policies, procedures, and practices; staff employee benefits laws, regulations, policies, procedures, and documentation.
- Ability to supervise, train, coordinate, and direct the work of subordinate staff engaged in various functions of human resources administration.
- Responsible, dependable, detail-oriented and results oriented.
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Able to maintain high level of confidentiality.
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Ability to identify and put human resource metrics into place to measure ROI.
- Must possess demonstrated skills related to management, planning, budgeting, marketing and quality improvement.
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Must have excellent oral and written communication skills.
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Must have excellent supervisory and interpersonal skills.
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Must possess the ability to make independent decisions when circumstances warrant such action.
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Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
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Must be able to maintain good personnel relations and employee morale.
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Must be able to read,interpret, and navigate investment systems and reports.
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Must be knowledgeable of computer systems, system applications, and other office equipment.
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Must be able to communicate policies, procedures, regulations, reports, etc., to personnel, individuals, family members, visitors, and government agencies/personnel in a tactful and professional manner.
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Dedication to the mission, vision and values of Abilities First.
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Proactive, able to work independently, and possess excellent problem-solving skills.
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Experience leading people and change management.
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Must be able to pass a background screening.
- Must have a valid Missouri driver’s license, an acceptable driving record, and auto liability insurance or other reliable transportation that meet the requirements set by Abilities First to attend meetings in locations other than at the Abilities First office as assigned.
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Must have either a reliable broadband internet service provider or hard-wired (no cell/satellite) high speed internet with internet speed at no less than 15 mbps in order to work remotely from home with provided laptop and office equipment.
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Light lifting required. Extensive sitting.
CORE COMPETENCIES
Core competencies align with the Abilities First Core Values – OATH
One Team One Mission
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Contributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.
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Engagement Readiness – Demonstrating a willingness to commit to one’s work and to invest one’s time, talent and best efforts in accomplishing organizational goals.
Accountable, respectful service
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Continuous Improvement – Originating action to improve existing conditions and processes, identifying improvements opportunities, generating ideas, and implementing solutions.
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Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
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Technical/Professional Knowledge and Skills – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related area, keeping up with current developments and trends in area of expertise.
Transparent stewardship
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Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
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Planning and Organizing – Establishing courses of action for self and others to ensure that work is completed effectively.
Hold the rope
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Adaptability – Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
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Leadership Disposition – Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role.
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:
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Bachelor's degree in Human Resources, Business Administration, or another related field required.
- Intellectual and Developmental Disability field experience preferred.
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5 years experience in Human Resources functions, with demonstrated success in problem solving, and organizational development.
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Must have demonstrated strong strategic planning skills as well as experience successfully managing large and complex projects with multiple stakeholders.
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Superior communications, writing, and interpersonal skills.
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Proven experience leading a high-functioning team, including the ability to hire, manage, and motivate staff, and lead in a team environment.
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Prior work experience with computers required.
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Proficiency using technology, including but not limited to Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), database applications is required.
PHYSICAL CONTEXT AND WORK ENVIRONMENT:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.
Physical Requirements
Percentage of Work Time Spent on Activity
0-24%
25-49%
50-74%
75-100%
Seeing: Must be able to see to read documents/reports and focus on computer for an extended period.
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Hearing: Must be able to hear well enough to communicate with coworkers and general public.
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Sitting: Must be able to sit for long periods of time.
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Standing/Walking: Must be able to move about the work area.
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Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up items off the floor and filing in a bottom drawer file cabinet.
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Lifting/Pulling/Pushing: Must be able to lift 20 pounds with or without reasonable assistance.
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Driving: Must be able to drive locally for work-related assignments.
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Grasping/Feeling: Must be able to type, handle documents, and use equipment and electronic devices.
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Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.
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The work environment is usually a well-lighted, environmentally controlled indoor environment with moderate level of noise.
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Works in an office environment with the option for some remote work
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Abilities First offers a flexible schedule and relaxed environment
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May be required to work some overtime hours during specific periods of the accounting cycle such as the Annual Audit
The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
