Top 7 technical support specialist Jobs in springfield, mo

IT Support Specialist
Ovation Workplace Services Inc —Springfield, MO
- $45,760 - $47,840 a year
- Full-time
- Computer Science
- Mid-level
- Office
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2026-2027 Specialist I, Help Desk- Information Technology
Springfield Public Schools —Springfield, MO
- $20.52 - $30.76 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
12d
Information Technology Specialist
US Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys —Springfield, MO
- $57,331 - $74,532 a year
- Part-time
- Background check
- Computer Science
- Pass drug screening
- Paid holidays
- Life insurance
3d
IT Deskside Support Specialist
Burrell Preferred Inc. —Springfield, MO
- Full-time
- Clean driving record
- Research
- Mid-level
- Mileage reimbursement
- Health insurance
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22h
AI Enablement Specialist
HEARTLAND BUSINESS SYSTEMS LLC —Springfield, MO
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- 3 years
Quick Apply
9d
Customer Service Specialist | Enrolled Agent
Current —Springfield, MO
- Overtime
- Finance
- Bachelor's degree
- Continuous improvement
- Disability insurance
- Health insurance
2d
VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)
Govcio LLC —United States
- $140,000 - $150,000 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Mentoring
4d

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2026-2027 Specialist I, Help Desk- Information Technology
Springfield Public Schools —Springfield, MO
Answer incoming support calls as the first point of contact for all technology related concerns and attentively listen to assess customer needs, providing…
$20.52 - $30.76 an hour
12d

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Right Traffic —Columbus, OH
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IT Support Specialist

Ovation Workplace Services Inc -
Springfield, MO

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Job Details

Full-time
$45,760 - $47,840 a year

Qualifications

Wireless network configuration
Windows
Incident Escalation
Printer (troubleshooting support)
Computer hardware
Remote access management
Incident management operations support
Issue tracking
Remote access software
Networking equipment (troubleshooting support)
macOS administration
macOS
VPN management
Escalation handling
Peripheral hardware support
Ticketing system technical support
Mobile devices

Full Job Description

IT Support Specialist
Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

POSITION SUMMARY

The IT Support Specialist plays a vital role in maintaining the stability, reliability, and efficiency of the organisation’s IT environment. This role focuses on supporting network operations, managing printers and infrastructure components, and delivering hands-on desktop and end-user support.

The position is responsible for troubleshooting technical issues, ensuring seamless day-to-day IT operations, and collaborating with internal teams and external vendors. The IT Support Specialist contributes to operational efficiency by proactively monitoring systems, resolving incidents, and supporting core IT service management processes

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.

Network Support

Monitor, maintain, and troubleshoot network connectivity across LAN, WAN, VPN, and Wi-Fi environments
Diagnose and resolve network issues including IP conflicts, DNS failures, and DHCP errors
Assist in configuring and maintaining routers, switches, and wireless access points
Support network performance monitoring and identify bottlenecks to ensure optimal uptime
Collaborate with senior engineers and vendors for escalations and complex issue resolution
Maintain network documentation, diagrams, and incident records
Assist in implementing basic network security practices and access controls
Support remote connectivity solutions and ensure secure user access

Printer & Infrastructure Support

Install, configure, and maintain network and local printers
Troubleshoot printer-related issues, including driver errors, spooler failures, and hardware malfunctions
Manage print queues, user permissions, and access controls
Coordinate with third-party vendors for maintenance and repairs
Assist in server room operations, including hardware setup, cabling, and rack installations
Support infrastructure components such as servers, storage devices, and backup systems (basic level)
Perform routine system health checks and preventive maintenance
Maintain IT asset inventory and ensure proper tracking of hardware

Desktop & End-User Support

Provide Level II technical support for desktops, laptops, and end-user systems
Troubleshoot hardware and software issues across Windows and macOS environments
Perform system imaging, deployment, and configuration for new devices
Support onboarding and offboarding processes, including account provisioning and access management
Assist users with application issues, system access, and peripheral setup
Troubleshoot devices such as monitors, docking stations, keyboards, and mobile devices
Ensure all incidents and service requests are logged and tracked in ITSM systems

MINIMUM QUALIFICATIONS

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience.

Experience

1–3 years of experience in IT support, network support, or infrastructure roles (preferred)
Hands-on experience in enterprise IT environments is an advantage
Candidates with valid U.S. work authorisation, including those eligible under STEM, are encouraged to apply.

Certifications (Preferred)

CompTIA A+, Network+, or similar certifications
ITIL Foundation certification is a plus

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Technical & Analytical Skills

Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Experience with Windows and macOS operating systems
Knowledge of printer configuration and troubleshooting
Familiarity with routers, switches, and wireless access points
Experience with ITSM tools such as ServiceNow, Remedy, or Jira
Basic understanding of server and infrastructure environments
Knowledge of remote support tools and troubleshooting techniques

Strong analytical and troubleshooting abilities across network, hardware, and software issues
Ability to diagnose problems quickly and provide effective solutions
Proactive approach to identifying and preventing recurring issues
Ability to manage escalations and work under pressure

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with applicable laws.

Regularly required to sit, stand, walk, and use hands to operate computers and office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in an office or data centre environment with moderate noise levels.
May require travel between office locations or client sites.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable law.

Applicants requiring reasonable accommodation during the hiring process should contact Human Resources in advance.

DISCLAIMER

This job description outlines the general nature and scope of the role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify responsibilities as business needs evolve.

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technical support specialist jobs in springfield, mo

IT Support Specialist

2026-2027 Specialist I, Help Desk- Information Technology

Information Technology Specialist

IT Deskside Support Specialist

AI Enablement Specialist

Customer Service Specialist | Enrolled Agent

VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)

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