Top 8 Customer support & client services managers Jobs in Springfield, Oh

Customer Support Supervisor
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- AD&D insurance
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Service Manager / Jewelry Repair Manager
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Customer Support Supervisor

Dayton Freight -
Dayton, OH

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Job Details

Full-time

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Customer relationship management

Full Job Description

Overview:

The Customer Support Supervisor is intended to supervise and coordinate the Customer Support Representative employees engaged in the service activities necessary to achieve maximum performance by maintaining customer compliance in accordance with Company policy and procedures

Responsibilities:

Manage workload and performance of Customer Support Representatives and Receptionist(s)
Manage IQ Group payroll, attendance, paid time off, and schedules
Manage Guaranteed Service Program and expedited initiatives
Manage all forms of Corporate Customer Service communication (Phone, Email, Web Chat, and Jabber) to ensure optimal response time and efficiency
Monitor staffing levels based on phone/email/web chat reporting and admin requirements
Maintain, create, and implement new and existing account requirements and procedures to ensure all daily, weekly and monthly customer requirements are met
Work with CAM to ensure all customers are being handled in an efficient manner and that we are working in unison to reduce workload replications
Collaborate with Dedicate Care Supervisor to ensure maximum efficiency with in the Customer Relations Department
Manage and maintain department initiatives and audit
Point of escalation for any external customer complaint
Provide ongoing leadership and professional guidance through training and educational resources to internal employees consistent with company objectives, daily admin requirements, Customer Service expectations, and desired culture
Work with IT to manage the ISI Phone Reporting System and CISCO Finesse System
Work with IT to manage the receptionist console, technology, reporting, and backup
Provide necessary training and ongoing support to the Service Center Managers, Assistance Service Center Managers, and Office Managers concerning the ISI Phone Reporting System
Provide custom report and web support as needed
Coach, cross train, and develop employees through various types of meetings, employee feedback, employee recognition and discipline when necessary
Build and maintain relationships with external and internal customers
Investigate areas of customer and employee improvement
Continually improve processes and procedures to maximize productivity
Support Director of Customer Relations and Customer Manager as needed and directed

Qualifications:

Knowledge of the LTL/Transportation Industry
2 years of experience with customer relations, preferably in the transportation industry
Supervisory experience preferred
Bachelor’s Degree preferred
Good verbal and written communication skills
Strong interpersonal skills
Legally eligible to work in the United States

Benefits:

Stable and growing organization
Competitive weekly pay
Professional, positive and people-centered work environment
Fast-paced work environment
Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
Paid holidays (8); paid vacation and personal days
401(k) plan, Company Match

Physical Demands: Shift Available: 8:30 AM - 5:30 PM | Monday - Friday

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customer support & client services managers jobs in springfield, oh

Customer Support Supervisor

Manager, Customer Service

Service Manager / Jewelry Repair Manager

Customer Service Manager

Manager, Sales Support

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