Top 165 Salesforce business Jobs in Springfield, Oh

Customer Experience Manager
LexisNexis —Dayton, OH
- $86,600 - $144,400 a year
- Full-time
- Management
- Analysis skills
- Organizational skills
- Parental leave
- Flexible schedule
Manager, Customer Service
Xylem —Yellow Springs, OH
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Customer Experience Manager
RELX —Dayton, OH
- $86,600 - $144,400 a year
- Full-time
- Management
- Analysis skills
- Organizational skills
- Parental leave
- Flexible schedule
London Sales Development Representative
BrightEdge —London, OH
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Health insurance
Account Manager- Trench Safety
Vandalia Rental —Vandalia, OH
- $75,000 - $100,000 a year
- Clean driving record
- 5 years
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply
Business Account Executive- Southwest Ohio Market -55K-65K base + uncapped commission/mo - annual target up to 120K
Omni Fiber LLC —Dayton, OH
- $55,000 - $120,000 a year
- Full-time
- Mid-level
- Business development
- Driver's License
- Health savings account
- Paid holidays
Quick Apply
8d
Regional Sales Manager – Cleveland / Ohio Valley
Saleslink —Ohio
- $65,000 - $75,000 a year
- Full-time
- Clean driving record
- Mid-level
- Business development
- Health savings account
- Paid holidays
Quick Apply
12d
Solutions Service Specialist
MSC —Dayton, OH
- $22 - $24 an hour
- Full-time
- Military
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
2d
Associate Clinical Sales Consultant, Specialty Nutrition Systems - Ohio (Columbus, Cleveland)
Avanos Medical —Ohio
- $63,000 - $76,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- RN License
- Health insurance
- 401(k) matching
Outside Sales Representative
AmeriPro Roofing —Springfield, OH
- Weekends as needed
- Mid-level
- Office
- Driver's License
Quick Apply
10d
Now Hiring: Experienced Automotive Manufacturing Leader
MS Companies —London, OH
- $23 - $24 an hour
- Customer service
- Ability to walk for extended periods
- Mid-level
- Opportunities for advancement
- Referral program
Quick Apply
9d
Sales Operations Analyst
RELX —Dayton, OH
- $59,200 - $98,600 a year
- Full-time
- Mid-level
- 3 years
- SQL
Customer Excellence & Sales Support Specialist
PRECISIONAL OPERATIONS LLC —Vandalia, OH
- ERP systems
- Mid-level
- Organizational skills
- Paid holidays
- Disability insurance
Sales Operations Analyst
LexisNexis —Dayton, OH
- $59,200 - $98,600 a year
- Full-time
- Mid-level
- 3 years
- SQL
Career Developer - Clark County
Goodwill Easterseals Miami Valley —Springfield, OH
- $20 an hour
- Full-time
- Classroom
- Experience working with individuals with disabilities
- 5 years
Quick Apply
5d
US Global | Chinese Services Group | Project Management Senior Consultant
Deloitte —Dayton, OH
- $84,300 - $173,300 a year
- Full-time
- Microsoft Outlook
- Salesforce
- English
Market Sales Rep II
Dawn Foods —Dayton, OH
- $61,100 - $101,830 a year
- Remote
- Spanish
- Marketing
- 5 years
- Paid training
- Paid holidays
System Test and Validation Lead
Deloitte —Dayton, OH
- $95,000 - $145,000 a year
- Full-time
- Remote
- Computer science
- 6 years
- Computer Science
Area Sales Manager I, HVAC Commercial - REQ # 1482
Mitsubishi Electric US, Inc. —Springfield, OH
- $72,800 - $100,100 a year
- Full-time
- Clean driving record
- Public speaking
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Assistant Director, Donor and Philanthropic Services - Wittenberg University
Wittenberg University —Springfield, OH
- Weekends as needed
- Office
- 3 years
- Analysis skills

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salesforce business jobs near springfield, oh

Customer Experience Manager

LexisNexis -
Dayton, OH

Apply Now

Job Details

Full-time
$86,600 - $144,400 a year

Benefits

Parental leave
Flexible schedule

Qualifications

Management
Tooling
Leading team collaboration initiatives
Project execution
Project leadership
Cross-functional team management
Project stakeholder communication
Cross-functional communication

Full Job Description

Are you passionate about transforming customer experiences through data, innovation, and AI?

Do you enjoy leading cross-functional initiatives that drive measurable impact for customers and the business?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( http://www.relx.com ), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Role

As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This role combines strategic thinking, project leadership, data-driven decision making, and AI innovation to enhance experiences across digital and customer-facing touchpoints. You will work closely with cross-functional teams to identify opportunities, implement improvements, and champion a customer-first culture throughout the organization.

Responsibilities

Lead, coach, and develop a small team of CX specialists or coordinators (where applicable).
Own the full project lifecycle of CX initiatives: scoping, planning, execution, measurement, and iteration.
Design and implement customer journey improvements across digital and physical touchpoints.
Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities.
Build and maintain CX program documentation, playbooks, and standard operating procedures.
Identify, evaluate, and deploy AI tools (e.g. chatbots, sentiment analysis, predictive routing, personalization engines) to enhance the customer experience.
Partner with Product and Technology teams to integrate AI capabilities into customer-facing workflows.
Analyze customer feedback, NPS, CSAT, CES, and behavioral data to uncover experience gaps and opportunities.

Requirements

Experience in customer experience, customer success, or a closely related field.
Experience with journey mapping, service design, or UX research methodologies.
Familiarity with conversational AI, large language models (LLMs), or AI-powered CX platforms.
Demonstrated experience executing CX projects from concept to completion.
Proven AI fluency with practical experience using AI tools to improve customer-facing processes or experiences.
Strong analytical skills and proficiency with CX metrics and platforms such as Qualtrics, Medallia, Salesforce, Zendesk, or similar.
Excellent communication skills with the ability to influence stakeholders at all levels of the organization.
Experience leading or coordinating cross-functional teams or projects.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.If performed in Illinois, the base pay range is $90,900 - $151,700.If performed in Chicago, IL, the base pay range is $95,300 - $158,900.If performed in Ohio, the base pay range is $82,300 - $137,200.This job is eligible for an annual incentive bonus.Base Pay Range in Ontario: $86,400 - $144,000 (CAD).This posting is for an existing vacancy.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Refine Your Search

salesforce business jobs in springfield, oh

Customer Experience Manager

Manager, Customer Service

Customer Experience Manager

London Sales Development Representative

Account Manager- Trench Safety

Business Account Executive- Southwest Ohio Market -55K-65K base + uncapped commission/mo - annual target up to 120K

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Associate Clinical Sales Consultant, Specialty Nutrition Systems - Ohio (Columbus, Cleveland)

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Career Developer - Clark County

US Global | Chinese Services Group | Project Management Senior Consultant

Market Sales Rep II

System Test and Validation Lead

Area Sales Manager I, HVAC Commercial - REQ # 1482

Assistant Director, Donor and Philanthropic Services - Wittenberg University

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