Top 1 Veterinary receptionist/client service representative Jobs in Springfield, Oh

Customer Service Representative
The Pet Clinic of Springfield —Springfield, OH
- $17 - $21 an hour
- Part-time
- Urgent Care
- Mid-level
- In-person
- Health insurance
- Dental insurance
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Customer Service Representative
The Pet Clinic of Springfield —Springfield, OH
*Previous veterinary CSR, receptionist, or veterinary hospital experience required*. If you are an experienced veterinary receptionist or CSR looking for an…
$17 - $21 an hour
Quick Apply

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Customer Service Representative

The Pet Clinic of Springfield
Springfield, OH

Quick Apply

Job Details

Part-time | Full-time
$17 - $21 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Flexible schedule

Qualifications

Customer communication
Teamwork
Animal hospital experience
Urgent care center experience
Urgent care
Phone triage

Full Job Description

Veterinary Customer Service Representative (CSR)

Full-Time or Part-Time | Evenings, Weekends & Holidays (4p–10p)
Location: Springfield, Ohio

Veterinary experience is required. Weekend availability is required.

The Pet Clinic of Springfield Urgent Care opened in May 2026 and was created to provide accessible, high-quality care while supporting local primary care veterinary practices. We are seeking an experienced Veterinary Customer Service Representative (CSR) who is comfortable in a fast-paced veterinary environment and understands the unique needs of pet owners facing urgent medical concerns.

This is not an entry-level position. Applicants must have prior experience working in a veterinary hospital or veterinary urgent care setting.

What Makes This Opportunity Unique

No overnight shifts
Structured evening hours
Urgent care pace without full ER intensity
Opportunity to help develop workflows and client service standards
Collaborative, team-centered culture
Meaningful impact on pets and families in our community

Responsibilities

Greet clients and patients with professionalism, empathy, and confidence
Answer phones and triage client concerns appropriately
Check patients in and out efficiently
Accurately enter medical and client information into the hospital management system
Process payments and review estimates as directed
Communicate effectively with veterinarians, technicians, assistants, and clients
Coordinate medical records and communication with referring veterinary clinics
Maintain a welcoming, organized, and professional reception area

Qualifications

Previous veterinary CSR, receptionist, or veterinary hospital experience required
Weekend availability is required
Strong communication and customer service skills
Ability to multitask and stay organized during high-volume periods
Comfortable handling emotionally charged situations with professionalism and compassion
Team-oriented mindset and positive attitude
Reliable evening and holiday availability
Experience with Pulse (Pulse PIMS) is a strong plus

Compensation

Competitive hourly pay based on experience. Full-time and part-time positions available.

Benefits (Full-Time Team Members)

401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

If you are an experienced veterinary receptionist or CSR looking for an opportunity to help build a new hospital and provide exceptional service to pets and their families, we'd love to hear from you.

Job Types: Full-time, Part-time

Work Location: In person

Pay: $17.00 - $21.00 per hour

Work Location: In person

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veterinary receptionist/client service representative jobs in springfield, oh

Customer Service Representative

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