Top 57 Customer advocate Jobs in Springfield, Or

Customer Experience Tech Advocate
HUNTER COMMUNICATIONS —Eugene, OR
- $21 - $22 an hour
- 8 hour shift
- Spanish
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
6d
Dining Room Server
The Esther at Riverbend Assisted Living —Springfield, OR
- Full-time
- 18 years or older
- Customer service
- English
- Flexible spending account
- Employee assistance program
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Technical Support Analyst II
Weyerhaeuser —Eugene, OR
- $82,533 - $123,800 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health savings account
13d
Alumni Communications Project Assistant
University of Oregon —Eugene, OR
- $20.98 - $31.63 an hour
- Online Application
- Background check
- Customer service
- Office
- Health insurance
- Paid time off
Office Assistant - Sales Support
Purakal Cylinders, Inc. —Eugene, OR
- $16 - $22 an hour
- Part-time
- Background check
- Pass drug screening
- Office
- Paid time off
- 401(k) matching
CLUB Customer Service Associate - Full-Time
Bass Pro Shops —Springfield, OR
- Full-time
- No high school diploma
- Ability to climb stairs
- High school diploma or GED
- Health savings account
- Paid holidays
CLUB Customer Service Associate - Part-Time
Bass Pro Shops —Springfield, OR
- Part-time
- No high school diploma
- Ability to climb stairs
- High school diploma or GED
- Paid holidays
- Dental insurance
7d
Patient Team Support – Operating Room (Evening Shift)
PeaceHealth —Springfield, OR
- $23.47 - $34.82 an hour
- Full-time
- Surgery
- Computer literacy
- BLS Certification
- 403(b) matching
- Disability insurance
Community Manager for Reserve Hunter's Ridge
Neighborly Ventures —Eugene, OR
- $4,506.58 - $5,546.56 a month
- Full-time
- Ability to walk for extended periods
- Pass drug screening
- Mid-level
- Health savings account
- Health insurance
Quick Apply
14d
Staff Accountant
Lane Community College —Eugene, OR
- $35.19 - $51.61 an hour
- Weekends as needed
- School experience
- Mid-level
- Office
- Disability insurance
- Health insurance
Hydraulic Assembly Technician
Purakal Cylinders, Inc. —Eugene, OR
- $19 - $25 an hour
- Full-time
- Pass drug screening
- Forklift
- High school diploma or GED
- Paid jury duty
- Paid holidays
14d
Manufacturing Assistant
Purakal Cylinders, Inc. —Eugene, OR
- $16 - $20 an hour
- Overtime
- Sanitation
- Pass drug screening
- Forklift
- Paid jury duty
- Paid holidays
14d
Behavioral Health QMHP
HIV Alliance —Eugene, OR
- $32.00 - $39.22 an hour
- Weekends as needed
- Hybrid work
- Background check
- Doctoral degree
- Current TB test
- Health savings account
- Health insurance
Kitchen Designer
Home Depot —Eugene, OR
- Entry level
Retail Sales Associate 2
GOLD BEACH LUMBER YARD INC —Cottage Grove, OR
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- High school diploma or GED
Quick Apply
6d
Manual Machinist
Purakal Cylinders, Inc. —Eugene, OR
- $22 - $35 an hour
- Overtime
- Pass drug screening
- Mid-level
- High school diploma or GED
- Paid jury duty
- Paid holidays
Transportation Security Officer
US Transportation Security Administration —Eugene, OR
- $46,105 - $56,844 a year
- Overtime
- Background check
- 18 years or older
- Ability to walk for extended periods
- Travel reimbursement
- Paid holidays
Sales Advocate FT
Cricket Wireless —Eugene, OR
- $16.50 - $17.50 an hour
- Weekends as needed
- Word processing
- Computer literacy
- No high school diploma
Program Director for Student-Alumni Mentorship at the UOAA or UCC
University of Oregon —Eugene, OR
- $67,000 - $75,000 a year
- Multiple hires
- Background check
- Customer service
- Office
- Paid time off
- Retirement plan
Territory Sales Representative – Retail
Orepac Holding Company —Eugene, OR
- Overtime
- Background check
- Clean driving record
- Maintenance
- Health savings account
- Paid holidays
Quick Apply

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customer advocate jobs near springfield, or

Customer Experience Tech Advocate

HUNTER COMMUNICATIONS -
Eugene, OR

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Job Details

Full-time
$21 - $22 an hour
6 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Telecommunications network troubleshooting
Non-technical user support
Technical support via phone
Phone communication
Equipment troubleshooting
High school diploma or GED
Networking equipment (troubleshooting support)
Customer support
Client interaction via phone calls

Full Job Description

Description:

Better Careers Start Here!
Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service. At Hunter Communications, all employees are provided a rich, fully paid benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match, and numerous bonus opportunities.

ABOUT THE ROLE
Are you passionate about technology and delivering exceptional customer experiences? Hunter Communications is looking for motivated, tech-savvy Customer Support Representatives to join our growing team. Whether you are an experienced networking pro or a sharp call center veteran ready to grow, we want to hear from you.

In this role, you will be the voice of Hunter Communications — helping our customers stay connected, resolving technical issues with confidence, and delivering the kind of service that keeps people coming back.

WHAT YOU WILL DO
Tier 1 Responsibilities:

Serve as the first point of contact for inbound customer calls, chats, and tickets
Identify and troubleshoot basic internet connectivity issues — slow speeds, dropped connections, equipment reboots, and Wi-Fi setup
Verify service outages, check account status, and guide customers through power cycling and device reconnection
Confirm SSIDs, passwords, and proper modem/router connections
Schedule technician appointments for issues requiring an on-site visit
Document all interactions thoroughly in the account system after every call
Escalate complex issues to Tier 2 with a detailed handoff if unsolvable

Tier 2 Responsibilities:

Handle escalated and complex technical issues that go beyond Tier 1 scope
Diagnose slow speeds, intermittent connectivity, packet loss, latency, and signal issues using network diagnostic tools
Troubleshoot Wi-Fi performance, device compatibility, DNS resolution, VoIP, and more
Analyze signal levels and identify root causes of advanced network problems
Coordinate with field technicians and cross-functional teams for on-site resolution
Serve as a knowledge resource and support escalation point for Tier 1 team members
Maintain thorough and accurate documentation on all escalated cases

Requirements:

Education:

High School Diploma or GED Certificate is required and College Experience Recommended

Bilingual:

Bilingual in English and Spanish preferred, with the ability to communicate professionally in both verbal and written interactions.

Required:

Experience in a Tier 1/Tier 2 ISP, networking, or technical troubleshooting environment
Call center experience or equivalent customer-facing support background
Comfortable troubleshooting internet, networking, and equipment issues over the phone
Strong communication skills — able to translate technical concepts into simple, clear language for customers
Reliable, punctual, and able to be live and ready to assist customers at the start of every shift

Preferred:

Familiarity with modem/router configuration, signal diagnostics, DNS, VoIP, or home networking
Experience with CRM or ticketing platforms
A natural problem-solver who takes ownership and follows through

Additional Requirements:

Bilingual proficiency in English and Spanish is preferred, as this role may regularly assist Spanish-speaking customers with account questions, billing, technical support, and service needs.

This is a full-time position working Monday through Friday, 40 hours per week 8am-5pm (eight-hour shifts)

Physical Requirements:
Minimal physical effort under typical office conditions but must occasionally lift and/or move up to 25 lb. Ability to operate standard office equipment. Frequent sitting, talking, hearing and mental concentration for prolonged periods required; use of hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms; specific vision requirements include close vision and the ability to adjust focus, ability to distinguish color in graphs, charts, etc. Must be able to communicate and be understood clearly; hearing ability requirements include ability to interact with employees, the public, elected or appointed officials and outside organizations.

Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Refine Your Search

customer advocate jobs in springfield, or

Customer Experience Tech Advocate

Dining Room Server

Technical Support Analyst II

Alumni Communications Project Assistant

Office Assistant - Sales Support

CLUB Customer Service Associate - Full-Time

CLUB Customer Service Associate - Part-Time

Patient Team Support – Operating Room (Evening Shift)

Community Manager for Reserve Hunter's Ridge

Staff Accountant

Hydraulic Assembly Technician

Manufacturing Assistant

Behavioral Health QMHP

Kitchen Designer

Retail Sales Associate 2

Manual Machinist

Transportation Security Officer

Sales Advocate FT

Program Director for Student-Alumni Mentorship at the UOAA or UCC

Territory Sales Representative – Retail

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