Customer Service Team Leader
PacificSource Health Plans —Springfield, OR
- $50,830.78 - $81,329.23 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
1d
Call Center Remote Customer Service Representative
VIMO INC —Springfield, OR
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Supervisor, Ramp and Customer Services
Envoy Air Inc. —Eugene, OR
- Full-time
- 18 years or older
- Writing skills
- English
Customer Service Representative - Customer Care
New Horizons In-Home Care —Eugene, OR
- $21 an hour
- Full-time
- Bilingual
- Office
- Administrative experience
- Continuing education credits
Quick Apply
Supervisor Clinic Operations
PeaceHealth —Springfield, OR
- $31.60 - $47.40 an hour
- Full-time
- Hospital
- Writing skills
- Mid-level
- Continuing education credits
- 403(b) matching
4d
Lead Sales Supervisor
See's Candies —Eugene, OR
- $23.54 an hour
- Part-time
- Merchandising
- Mid-level
- Supervising experience
11d
Asst Store Mgr - Service
Williams-Sonoma, Inc. —Eugene, OR
- Weekends as needed
- Mid-level
- Organizational skills
- Fair chance
- Wellness program
- Paid holidays
Supervisor - Nike Eugene
Nike —Eugene, OR
- Weekends as needed
- 18 years or older
- Mid-level
- Cleaning
- Health savings account
- Employee stock purchase plan
8d
Customer Service Representative
Atkore —Eugene, OR
- $40,160 - $55,220 a year
- Microsoft Outlook
- Word processing
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative
Graybar Electric Company, Inc. —Eugene, OR
- $22 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- 2 years
- Profit sharing
- Paid holidays
Quick Apply
Department Supervisor
Home Depot —Eugene, OR
- Merchandising
- Mid-level
Assistant Store Manager - Customer Experience
PetSmart —Eugene, OR
- $26.58 - $42.64 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
Customer Service Representative
FYZICAL Therapy and Balance Centers —Eugene, OR
- $19 - $22 an hour
- Part-time
- High school diploma or GED
- Clinic
- Driver's License
- Opportunities for advancement
Quick Apply
4d
Customer Service Rep
Lincare Inc. —Springfield, OR
- High school diploma or GED
- Ability to lift 50 pounds
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply
CLUB Customer Service Associate - Full-Time
Bass Pro Shops —Springfield, OR
- Full-time
- No high school diploma
- Ability to climb stairs
- High school diploma or GED
- Health savings account
- Paid holidays
Commercial Landscape Maintenance Supervisor
Rexius —Eugene, OR
- $25 - $30 an hour
- Full-time
- Sales
- Computer literacy
- Mid-level
12d
Supervisor, Mechanical - Prior experience maintaining Locomotives required!
Central Oregon & Pacific RR —Eugene, OR
- Weekends as needed
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
Fleet Maintenance & Safety Supervisor
Dunn Transport, Inc. —Creswell, OR
- $75,000 - $105,000 a year
- Full-time
- Background check
- CDL A
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Creative Services Manager - Films
FPW Media —Springfield, OR
- $58,000 - $70,000 a year
- Weekends as needed
- Office
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
Quick Apply
Clinical Supervisor
Community Medical Services —Eugene, OR
- $70,000 - $80,000 a year
- Full-time
- LMFT
- Addiction Medicine
- Licensed Clinical Social Worker
- Health savings account
- Paid holidays
Quick Apply

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Customer Service Team Leader

PacificSource Health Plans -
Springfield, OR

Apply Now

Job Details

Full-time
$50,830.78 - $81,329.23 a year
1 day ago

Qualifications

English
High school diploma or GED
Typing
10 key typing

Full Job Description

Looking for a way to make an impact and help people?

Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

Supervise and provide guidance to Customer Service Representatives regarding department policies, procedures, and workflow. Responsible for hiring, mentoring, coaching and evaluating team members’ performance. Demonstrate effective leadership to improve individual performance and develop teamwork and team support. Manage change and encourage collaborative relationships, involvement and initiative.

Essential Responsibilities:

Provide supervision, coaching, training, support, evaluation and leadership to assigned staff.
Assist with hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback, including regular one-on-ones and performance evaluations, for direct reports.
Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize lean methodologies for continuous improvement. Utilize visual boards and daily huddles to monitor key performance indicators and identify improvement opportunities.
Monitor, evaluate and report service performance for the department and determine staffing needs related to day-to-day performance goals.
Investigate and settle issues not resolvable by customer service representatives. Relay information for dispute resolution to appropriate departments and personnel.
Assist with answering inquiries received by phone, mail, e-mail or in person, providing exceptional service.
Assist in appeal research and resolution.
Coordinate business activities by maintaining collaborative partnerships with key departments.
Assist with hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees.
Actively participate as a key team member in department meetings.
Actively participate in various strategic and internal committees in order to disseminate information within the organization and represent company philosophy.
Serve as back-up to the Customer Service Manager as needed.

Supporting Responsibilities:

Maintain department visual board.
Meet department and company performance and attendance expectations.
Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
Perform other duties as assigned.

SUCCESS PROFILE

Work Experience:

Two years medical insurance or other healthcare related field preferred. Prior customer service/call center experience preferred. Claims processing preferred. Experience in leadership preferred.

Education, Certificates, Licenses: High School Diploma or equivalent required.

Knowledge: Computer Skills, Typing and 10-key required. Medical terminology, CPT & ICD-9 coding preferred, Microsoft word/excel preferred.

Competencies:

Building Trust

Building a Successful Team

Aligning Performance for Success

Building Customer Loyalty

Building Strategic Work Relationships

Continuous Improvement

Decision Making

Facilitating Change

Leveraging Diversity

Driving for Results

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately less than 5% of the time.

Skills:

Accountable leadership, Collaboration, Communication (written/verbal), Critical Thinking, Decision Making, Influencing, Listening (active), Organizational skills/Planning and Organization

Compensation Disclaimer

The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range.

Base Range:

$50,830.78 - $81,329.23

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

We are committed to doing the right thing.
We are one team working toward a common goal.
We are each responsible for customer service.
We practice open communication at all levels of the company to foster individual, team and company growth.
We actively participate in efforts to improve our many communities-internally and externally.
We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

Apply Now

Refine Your Search

customer service supervisor jobs in springfield, or

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