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Front Desk Agent- Holiday Inn Express- Springfield

Merete Hotel Management -
Springfield, OR

Quick Apply

Job Details

$16 - $17 an hour

Benefits

Free parking
Health insurance
Dental insurance
Employee assistance program
Vision insurance
Employee discount
Flexible schedule
Life insurance
Referral program

Qualifications

In-person customer service
Employee relationship building

Full Job Description

At Mereté, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.

Mereté is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

FRONT DESK AGENT

Associates are paid weekly!

SUMMARY
Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting, and receiving messages, keeping records of occupied rooms, and guests’ accounts, making and confirming reservations, and presenting statements and collecting payments from guests.

ESSENTIAL FUNCTIONS

Register guests to the proper accommodations upon arrival.
Make, change, or cancel guest’s reservations at their request.
Accommodate guest with any problems or requests they have.
Update information in the computer system as needed.
Communicate with other departments to fulfill guest needs.
Answer telephones.
Maintain keys in secure areas.
Attend all mandatory meetings.
May be required to drive Shuttle Van if applicable.
Report all unsafe conditions immediately.
Keep work area neat and organized.
Regular and reliable attendance and punctuality are essential functions of this position.
Consistently at work and on time, follows instructions and accepts feedback.
Complete other duties as assigned by supervisor to include cross training.
Regular and reliable attendance and punctuality are essential functions of this position.
Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.

PHYSICAL DESCRIPTION

Constantly standing at the Front Desk on tile or carpet.
Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).
Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

WORKING CONDITIONS

Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
Must adhere to the Hotel’s safety standards and procedures. Exposed to computer printer noise, and telephone noise.

SUCCESS FACTORS

Effectively and accurately check guests in and out.
Ensure prompt and courteous service to guests to ensure all guest experiences are distinctively supreme.
Follow all safety procedures.
Ensure kind and courteous behavior towards coworkers.
Communicate effectively both written and verbal with the public and other team members.
Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.

Customer service experience necessary.
Prior cash handling experience preferred.
Experience working with computers and operating keyboards.
Must pass criminal background check.

Benefits:

Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Free parking
Health insurance
Life insurance
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

front desk supervisor jobs in springfield, or

Front Desk Agent- Holiday Inn Express- Springfield

Adventure Guide/ Front Desk

Front Desk Agent- Courtyard by Marriott- Springfield

Front Desk Agent- Hyatt Place- Eugene

Night Auditor- Holiday Inn Express- Springfield

Service Operation Manager

Night Auditor- Residence Inn- Eugene

Valet/Bellman - (FT- AM/PM Shifts)

CMHC Clinic Manager and Field Experience Coordinator

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FRONT DESK AGENT

Associates are paid weekly!

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