JOB SUMMARY
The Store Manager is responsible for overall store operation including collection of donations, processing, sales, personnel management, financial performance, and loss control activities by performing the following duties personally or through subordinate supervisors. Must adhere to Goodwill Industries of Lane and South Coast Counties rules, policies, and safety procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Oversee the proper handling and processing of incoming and outgoing donations; on-site donations, merchandise, processing goods, salvage goods, and waste.
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Maximize used goods processing through the proper application of company techniques, including sorting, preparing and pricing items for sale. Meet or exceed production goals on a consistent basis.
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Maximize sales performance through proper rotation, display, signage and kaizen efficiencies.
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Meet or exceed sales goals on a consistent basis.
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Execute proper pricing as seen in price and tag guidelines.
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Order merchandise and ensure adequate processing quantities to replenish merchandise on hand.
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Ensure that quality customer service is presented and provided by employees in a timely and courteous manner to all shoppers, donors, and other employees. Effectively responds to customer complaints or inquires.
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Meets/Exceeds 93% average goal on mystery shops.
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Ensure that open communication exists at all levels in the store.
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Ensure the proper management of program participants assigned to the stores.
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Operate business to pass retail audits with a 90% or higher.
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Maintain sales floor appearance, cleanliness and shopping environment including but not limited to floor care, fitting rooms, cash register, and customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges and doors.
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Maintain doors, odor control, cash registers, and restrooms in proper working order.
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Maintain appearance of building exterior and parking lot appearance, including but not limited to windows, doors, sidewalks, parking lot lights, dumpster area, landscape, stray shopping carts, store entry and signage.
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Maintain proper area appearance, housekeeping, Kaizen and overall work environment.
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Maintain all machinery in proper working order.
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Maintains a complete and open dialog with Regional Manager regarding any development within the scope of the Retail Store Manager.
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Ensures that subordinate management personnel are given the tools necessary to meet expectations for which they are held accountable.
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Perform routine inspections at assigned store ensuring compliance with all GILSCCs’ policies and procedures.
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Develop and maintains smooth, cooperative working relationships and communications with peers and subordinates while demonstrating an awareness of and consideration for the opinions and feelings of others.
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Must meet qualitative and quantitative performance standards as established by the company.
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Effectively and efficiently manage the store budget including maintaining position control, achieving processing goals, generating revenue and controlling expenses.
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Responsible to meet assigned daily and monthly production and sales goals.
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Ensures store is stocked to full capacity at all times.
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Maintains safe working conditions and properly trains employees to perform in a safe manner using established safety program. Ensures that safety meetings are held in accordance to company procedure and designates a Safety Ambassador.
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Ensure the store and surrounding premises are kept clean and free of safety hazards and that safety procedures are understood and followed by all store employees.
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Ensure that Loss Prevention matters are reported, investigated and corrected in a timely manner.
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Ensure proper operation of store security and safety systems including, but not limited to door locks, alarms, office door, bank deposits, safe, incident reports, fire extinguishers and cash handling procedures.
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Ensure proper handling of cash through enforcement of cash register procedures, and accurate and timely submission of proper reports.
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Hire, train and direct the activities of store personnel to provide an efficient and effective workforce. Maintain morale of workforce.
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Plans and prepares work schedules and assigns employees to perform specific duties.
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Trains and supervises employees engaged in sales work, donation processing and drive-thru center.
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Ensure that store reports, personnel status changes and rehabilitation information are communicated accurately and in a timely manner.
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Evaluate the performance of all store personnel in a timely and fair manner.
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Effectively manage the assigned store to ensure proper adherence by store staff to company policies and procedures. Utilize intervention recommended by Human Resources, to effectively maintain discipline.
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Directly supervises all store employees within the assigned store.
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Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
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Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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Ensure compliance with all company policies and safety and security regulations.
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Other duties may be assigned.
JOB EXPECTATIONS
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Maintain well-groomed appearance and acceptable dress in compliance with GILSCC’s dress guidelines. (See Handbook policy 172)
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Demonstrate attention to and understanding of sound business practices.
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Promotes the development of GILSCC’s vision of growth and efficiency.
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Employee must immediately inform Director of any arrests and/or convictions that occur while employed at Goodwill.
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Must exhibit a high level of integrity and business ethics.
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Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
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Must possess strong interpersonal skills through command of the English language in order to work with customers and employees.
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Must be able to function independently in a work setting.
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Manager must be 21 years of age or older.
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Have no record or disclosure of criminal conviction that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture of sale, moral turpitude or predatory behavior.
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Must provide proof of identification and eligibility to work in the United States.
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Must be able to pass a criminal background check and must be able to pass a pre-employment drug-screening test.
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Must have reliable transportation.
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Must possess strong interpersonal skills through command of the English language in order to work with customers and employees.
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Retail store managers are subject to transfer to other locations within the GILSCC system, according to company need.
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Must be able to perform essential functions of the Store Manager Job Description with or without reasonable accommodation
EXPERIENCE
Minimum of five years’ work experience in a managerial role in a retail environment or equivalent. Prefer profit and loss, sales or cost management accountability experience.
EDUCATION
High School Diploma or GED
CERTIFICATES, LICENSES, REGISTRATIONS
Current Oregon Driver’s License and insurable driving record. Must maintain a current CPR/First Aid card (training provided by Goodwill).
PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is occasionally required to reach with hands and arms.
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The employee must frequently lift and/or move up to 10-25 pounds and occasionally lift and/or move up to 40 pounds.
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Specific vision abilities required by this job include close vision, color vision and depth perception.
WORK ENVIRONMENT
Limited hazards due to lifting, pulling, and pushing merchandise by self or others. Requires a high level of adaptability and flexibility. Work environments usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations. Field of work includes office, production area, and store showroom and surrounding grounds.
WORK HOURS
Must have availability during hours store is open, including some evenings, weekends and holidays.
CORE COMPETENCIES
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Technical Skills – Strives to continuously build knowledge and skills.
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Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
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Interpersonal Skills – Remains open to others’ ideas and tries new things.
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Oral Communication – Responds well to questions.
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Teamwork – Gives and welcomes feedback; Supports everyone’s efforts to succeed.
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Ethics – Upholds organizational values.
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Organizational Support – Follows policies and procedures.
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Motivation – Measures self against standard of excellence.
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Professionalism – Approaches others in a tactful manner.
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Quality – Completes work in timely manner; Strives to increase productivity.
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Safety and Security – Observes safety and security procedures, Reports potentially unsafe conditions.
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Adaptability – Able to deal with frequent change, delays, or unexpected events.
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Attendance/Punctuality – Is consistently at work and on time.
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Dependability – Takes responsibility for own actions.
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Initiative – Asks for and offers help when needed.
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Innovation – Generates suggestions for improving work.
